Cima, CA-2020-Archive

Repair Service/Network Interface

In Working Order Repair Service

Try the telephone. If the problem you experience in your home continues, try the test once more using a different telephone set (if available). If the problem still continues, contact the telephone company and report the problem. Once you have finished your test, unplug your set and securely reconnect the modular jack. Close the cover and screw the fastener down until the cover is snug and tight. But remember, if Ponderosa is called and the trouble is located in your equipment, a service charge will be assessed. If the customer’s presence is required to perform a service connection or repair, the Utility will offer a four-hour period within which service or repair will commence. Warning Access to the telephone network is possible from the “Network Interface” device and as a result, it is feasible that unauthorized use may occur. To discourage the possibility of such use and the resulting toll charges, we recommend that you secure the device with a padlock. If you have any further questions regarding this Warning Notice please contact our Customer Care Center.

Call our Repair Service at 6-1-1 for any problems you experience with your telephone line. Ponderosa will repair line problems on the telephone company side of the demarcation point, known as the Standard Network Interface. This outdoor Network Interface Unit is located where your telephone service enters your premise. You Can Help What’s the purpose of the Network Interface Unit? If you should report trouble and a visit to your premise is made, only to find that the problem is your telephone set(s) or customer/vendor provided and maintained inside wire, you will be charged for a service call. Therefore, advanced testing made by you at the “Telephone Network Interface” may determine if the problem you are experiencing is in your wiring or the telephone company’s lines, saving you time and money. How do you determine where the problem is? Unplug a telephone that is a good working set. Locate the new housing marked “TELEPHONE NETWORK

INTERFACE” on the outside of your home. This unit is named the Joslyn Model 7090 and looks like the pictured unit here. Using a screwdriver, unscrew the cover swing it to the left.

Inside you’ll find a modular plug and jack like the ones found in your home along with instructions on how to test. Now you have disconnected your inside wiring and plugged your set directly into the telephone company lines.

Telephone or Fax Machine

Aerial Telephone Wire

Drop Wire

Telephone Jack


Test Point Network Interface/ Protector

Telephone Inside Wiring

Outside Buried Telephone Service Wire


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