Cima, CA-2015
Telephone Access Program (Relay)
To use the provider of your choice or for additional Information.
Relay Provider Phone Numbers AT&T Hamilton Relay
To Reach Either Provider, Dial:
All Callers
711
TTY
1-800-735-2929
1-866-660-4288
1-800-855-7100
Voice
1-800-735-2922
1-866-461-4288
1-800-855-7100
VCO (Voice Carry Over)
1-800-735-2929
1-866-660-4288
1-800-855-7100
HCO (Hearing Carry Over)
1-800-735-2929
1-866-660-4288
1-800-855-7100
STS (Speech to Speech)
1-800-854-7784
1-866-988-4288
1-800-855-7300
ASCII
1-866-660-4288
1-800-855-7100
Customer Service
1-866-934-4288
1-877-632-9095
All Callers E N G L I S H S P A N I S H TTY Voice VCO (Voice Carry Over) HCO (Hearing Carry Over) STS (Speech to Speech) ASCII Customer Service
711
1-800-855-3000
1-866-288-1311
1-800-855-7200
1-800-735-2922
1-866-288-1677
1-800-855-7200
1-800-855-3000
1-866-288-1311
1-800-855-7200
1-800-855-3000
1-866-288-1311
1-800-855-7200
1-800-854-7784
1-866-288-7504
1-800-855-7200
1-866-288-1311
1-800-855-7200
1-866-985-4288
1-877-419-8440
How to Contact the California Telephone Access Program (CTAP) Call Center: Tel Numbers
voice telephone. Although existing 800 numbers will re- main in effect, implementation of 7-1-1 dialing nationwide will make it easier to use TRS, especially if you are trav- eling from state to state. How does the TRS work? Either the TDD or voice telephone user can initiate the 7- 1-1 call. By dialing 7-1-1, you will reach a TRS center communications assistant. The assistant sets up a con- nection between the TDD caller and the telephone user and “relays” the discussion by typing in the voice con- versation and speaking the text message. All calls are handled with total privacy. Now you can dial 7-1-1 to reach the TRS 24-hours-a-day, every day. There is no charge for dialing 7-1-1 and local calls are free. Long distance calls are billed as if you had dialed the number directly through TRS. You can also use the existing toll-free 800 numbers to reach the TRS. The 800 numbers to reach the TRS can be obtained on their website at http://ddtp.cpuc.ca.gov or TDD users may call 1-800-735-2929 or by calling Ponderosa Customer Care Center at 1-800-682-1878. Please note that 7-1-1 is only to be used to reach the TRS. For EMERGENCIES you should continue to use 9-1-1.
Mailing Address P.O. Box 30310
1-800-806-1191 (English) 1-800-949-5650 (Spanish)
Stockton, CA 95213
1-800-806-4474 (TTY) email: customercare@ddtpca.org
Now It’s Even Easier to Reach the TRS
The Telecommunication Relay System is even easier to reach… just dial “7-1-1.” Since October 1, 2001 the Fed- eral Communications Commission (FCC) requires all telecommunication companies to provide three-digit 7-1- 1 dialing for access to the Telecommunications Relay Service (TRS). Customers will be able to dial 7-1-1 for TRS assistance from any wireless, wire-line, or pay telephone. TRS provides a communications link between people with hearing or speech disabilities using a Telecommuni- cation Device for the Disabled (TDD) and people who use
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