Cima, CA-2015

Helpful Information

speaking, seeing, dialing or holding a telephone. California Relay Service allows a hearing or speech impaired person to communicate with all other telephone users. Features of the Relay Service include: • 24 - Hour Service, seven days a week • Toll-free numbers to reach the Relay Service Provider of your choice • No extra charge for using the Relay Service • If long distance charges apply, they will be billed at the AT&T, Hamilton or the long distance provider rates. To make calls, the hearing or speech impaired caller uses a Telecommunications Device for the Deaf (TDD) which resembles a portable typewriter. The service will relay the caller’s typed messages through specially trained personnel who will handle the calls. The system also works in reverse, allowing a person without TDD to call a person who uses TDD. California Relay Service (CRS) AT&T Relay and Hamilton Relay were awarded the Cal- ifornia Relay Service (CRS) contracts and began relay- ing your calls on June 2, 2010. This provider change did not require you to do anything different. You con- tinued to dial the same relay number(s) you had been using. The only difference is that your call was routed to either Hamilton Relay or AT&T Relay beginning June 2, 2010. If you already have a Customer Profile, all your choices are applied to calls you make through both AT&T Relay and Hamilton Relay. Any modality and language prefer- ences from your 711 Choice Form will also apply to calls through these new CRS providers. Please note: Starting June 2, 2010, toll charges began applying to all non-local relay calls. Please contact the providers' Customer Service to select your long dis- tance carrier of choice. What to Do Call us to see if you qualify. A customer service repre- sentative will discuss your needs and explain how you can become medically certified to receive special serv- ices and equipment. This program is funded by a sur- charge on all California telephone customers' bills. California Telephone Access Program administers the Trust Fund which pays for the equipment and the Cal- ifornia Relay Service.

Avoidance of Lawful Charges Persons using unauthorized credit card numbers or unauthorized telephone numbers to avoid charges will be prosecuted. Anyone violating Section 502.7, California Penal Code, by attempting to avoid lawful charges for telephone service may be fined up to $5,000 and impris- oned up to 5 years. Obscene or Harassing Calls Obscene or harassing calls are prohibited by federal and state laws. A person who makes or permits such calls to be made over a telephone under his control may be fined or imprisoned or both. Federal Communications Act, Section 223; California Penal Code, Section 653m. Special Service for the Disabled Equipment available at no charge to those who have dif- ficulty using the telephone! If a physical impairment makes it difficult for you or someone you know to use the telephone call The California Telephone Access Program (CTAP) at 1-800-806-1191. CTAP will loan specialized equipment at no charge to peo- ple who have physical conditions that interfere with hearing,

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