If You Use 900 Pay-Per-Call Services You have rights we’d like you to know about: (under the Federal Telephone Disclosure and Dispute Resolution Act) 900 Call Blocking is available through your local business office. You have 60 days after receiving a bill to dispute 900 pay- per-call errors. While the errors are in review, you have the right to withhold payment for the disputed charges, and no collection activity will be brought against you for those charges. (If the charges are found legitimate, the long dis- tance carrier or information provider may start a collection process against your account.) Your local and/or long distance service cannot be discon- nected if you fail to pay your 900 charges. (If you do not pay legitimate 900 charges, the carrier has the right to block your 900 access.) You should not be billed for pay-per-call services that do not comply with federal laws and regulations.
If you have any questions about 900 pay-per-call services, give us a call or stop by our office. Local 452-3022 . . . . . . . . . . . .Long Distance 1-800-252-1799 100 Redbud Rd. . . . . . . . . . . . . . . . . . . . . . . Virginia, IL 62691 Consumer Information Personnel are on duty during regular office hours to answer your questions or listen to any complaints you may have
concerning your service, your bill, company billing practices and deposit requirements. If they cannot resolve your complaint to your satisfaction, please ask to speak to a supervisor. If the supervisor cannot help you, call the Consumer Affairs Division of the Illinois Commerce Commission. 527 E. Capitol Avenue – Springfield: 1-800-524-0795 TDD Number – 1-800-858-9277
PUBLIC NOTICE Cass Telephone Company is designated as an Eligible Telecommunications Carrier by meeting the guidelines of the Federal Communications Commission and the Illinois Commerce Commission. We have been offering quality telephone services since 1898 and realize that basic service is a fundamental aspect of everyday life. We provide basic and enhanced services at reasonable rates within our service territory. Basic services are offered at the following rates: Monthly Service Charge Range (if appropriate) *Single Party Residence Service $19.90 *Single Party Business Service $22.32 *Safety Line Service $ 18.00 *Federal Subscriber Line Charge – Single line $ 6.50 *Directory Assistance (Each Call) $ .65 Per Call *Touch Tone Service (Residence) $ 1.70 *Touch Tone Service (Business) $ 2.42 *Toll Blocking $ 2.00 Available at no charge for low-income customers that qualify. *Emergency Services $ 1.50 Surcharges for 911 services are assessed according to government assessments. Low-income individuals eligible for Lifeline or Link-Up assistance programs may be eligible for discounts from these basic service charges through state specified assistance plans. Lifeline is a government assistance program and is non-transfer- able. Only eligible consumers may enroll in the program, and the program is limited to one discount per household for either telephone or broadband Internet service. Link-Up provides assistance with the installation charge for telephone service. Basic and Safety line services are offered to all consumers in the Cass Telephone Company service territories at the rates, terms and conditions specified in the Company’s tariff. If you have any questions regarding the Company’s services, please call us at 217-452-3022 or 1-800-252-1799 . Visit our business office at 100 Redbud Road, Virginia, Illinois for further infor- mation regarding our services.