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Ashland, Chandlerville, Easton & Virginia 1-800-252-1799 • www.casscomm.com
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Sheriff Cass County Customers. . . . . Dial 911 for Emergency Cass County Sheriff . . . . . . . . . . . . Dial 217-452-7718 Mason County Customers . . Dial 911 for Emergency Mason County Sheriff . . . . . . . . . . . Dial 309-543-2231 Morgan County Customers. . . Dial 911 for Emergency Morgan County Sheriff . . . . . . . . . . Dial 217-245-4143 Sangamon County Customers . . . . . . . . . . . . Dial 911 for Emergency Sangamon County Sheriff. . . . . . . . Dial 217-753-6880
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TABLE OF CONTENTS/ WARNING FROM JULIE Community Information . . . . . . . . . . . . . . . . . . . . . . 18 Virginia City Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Jacksonville Map. . . . . . . . . . . . . . . . . . . . . . . . . 20-21 Ashland Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Beardstown Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Chandlerville Map . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 County Chronicles. . . . . . . . . . . . . . . . . . . . . . . . 25-27 Jacksonville’s Underground Railroad. . . . . . . . 28-29 Attractions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30-33 Jim Edgar Panther Creek State Fish & Wildlife Area . . . . . . . . . . . . . . . . . . . . . 34-36 Calendar Of Events . . . . . . . . . . . . . . . . . . . . . . . 37-38 Community Service Numbers . . . . . . . . . . . . . . 39-40 The Service is Free Operates 24 Hours, 7 Days a Week Now you have TWO easy ways to contact JULIE! 1) Simply call 811 or 1-800-892-0123 or 2) Log on to illinois1call.com and enter your own locate request online with E-request. If you’re a homeowner/renter, contractor or excavator planning to dig anytime this year, e.g., putting up a fence or clothesline, planting a garden or shrubbery, building a home addition, etc. – CALL JULIE FIRST! WHY? So that the appropriate JULIE member utility can mark the location of its buried facility. Calling JULIE can save you: TIME, PROBLEMS AND MONEY! Avoid service interruptions – call JULIE before you dig. How Do I Use The JULIE System? When you call, be prepared to give a JULIE operator the following information: (A) Your telephone number, name, address, and fax number and/or pager number where you can be reached (B) County and City Or County and Township and Tier and range, section number and quarter section number (if possible) (C) Address, including nearest cross street/ road, and description of the project (D) The date and time work will begin Before You Dig, Call 811 or 1-800-892-0123
JULIE Effective January 1st 1991, it is a state law that you must contact JULIE before you dig.
When Do I Call JULIE? Call at least 48 hours (excluding Saturdays, Sundays, and Holidays) before you dig (digging, driving of posts or any activity that otherwise disturbs the earth). This assists locator scheduling. Sometime during this time period a representative from the appropriate JULIE Member Company(s) will respond and mark the location(s) of any underground facilities that are there. Planning to Dig? You’ll know what’s below by the different flags, stakes or paint.
Electric Gas, Oil or Petroleum Communications Potable Water Reclaimed Water, Irrigation Sewer Proposed Excavation Temporary Survey
Cass Telephone Company Hours – 7:30 a.m. to 5 p.m. Monday through Friday except the following holidays: New Year’s Day Labor Day President’s Day Columbus Day Memorial Day Thanksgiving Day Independence Day Christmas Day
Statement of Nondiscrimination “Cass Telephone Company has filed with the Federal Government a Compliance Assurance in which it assures the Rural Electrification Administration that it will comply fully with all requirements of Title VI of the Civil Rights Act of 1964 and the Rules and Regulations of the Department of Agriculture issued thereunder, to the end that no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination in the conduct of its program and the operation of its facilities. Under this Assurance, this organization is committed not to discriminate against any person on the ground of race, color or national origin in its policies and practices relating to treatment of beneficiaries and participants or the exercise of any rights of such bene- ficiaries and participants in the conduct of the operations of this organization.”
“Any person who believes himself, or any specific class of individuals, to be subjected by this organization to discrimination prohibited by Title VI of the Act and the Rules and Regulations issued thereunder may, by himself or a representative, file with the Secretary of Agriculture, Washington, DC 20250, or the Rural Electrification Administration, Washington, DC 20250, or this organization, or all, a written complaint. Such complaint must be filed not later than 180 days after the alleged discrimination, or by such later date to which the Secretary of Agriculture or the Rural Electrification Administration extends the time for filing. Identity of complainants will be kept confidential except to the extent necessary to carry out the purposes of the Rules and Regulations.”
TELEPHONE SERVICE CALLS
Telephone Service Calls Ashland-Virginia-Chandlerville-Easton To Obtain Assistance in Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial “Operator” (Zero) To Report a Telephone Out of Order – Chandlerville & Easton (No Charge to Calling Party) . . . . . . . . . . . . . . 1-800-252-1799 Ashland-Virginia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452-3022 Service Descriptions • Outside Lines: As part of your monthly service, Cass Telephone Company is responsible for your telephone lines to the demarcation box. • Inside Wire: If you have a maintenance agreement with Cass Telephone Company, the inside jacks and wiring, including the wiring to the demarcation point, will be covered. The telephone jacks and wiring must meet the standard followed by Cass Telephone Company. • Telephone: If you rent your telephones from Cass Telephone Company, they will be maintained. The rental charges will be billed on your monthly bill. If you own your phones and do not have maintenance – you are responsible for your own telephone equipment and all repairs. Self-Check Guidelines Before Reporting Trouble
If you have a problem with your service, these tips can help determine the source and can help avoid a service charge. • Check all wires for signs of breaks or wear. • Check all cords for worn places, and check cord clips. • Check to be sure all cord clips are securely plugged in. • Check jacks to be certain they are securely mounted. • Check phones for stuck buttons. • Completely unplug any answering machines and cordless phones. To Check Your Telephone Line
• Locate the demarcation box on the outside of your residence. Remove the cover, remove modular jack from test jack, plug phone into the test jack. Listen for dial tone, attempt to make a local call. • It is best to check all phones possible at the test jack. • If service is good at the test jack, the problem could be in wiring, jacks or other telephone equipment. • If service sounds the same at the test jack, as it does inside, the problem may be in the line. Remember: If you own your own equipment, you are responsible for all equipment beyond the demarcation point. This includes all inside wiring, jacks, and telephone equipment. Please note you will be charged a repair visit if a telephone you own or your wiring is found to be causing a service problem. Effective April 1, 1987, with deregulation of inside wiring and leased telephone instruments, customers are charged for any repairs and visits Cass Telephone makes as a result of inside wire or customer-provided equipment trouble if they are not renting a phone, or do not have maintenance of their inside wiring. To Discuss Bills, Moving Telephone, Credit Cards, etc. Chandlerville & Easton (No Charge To Calling Party). . . . . . . . . . . . . . . . . . 1-800-252-1799 Ashland – Virginia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452-3022 Buried Cable Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-892-0123 (For Buried Cable Guidelines – See Page 2)
LOCAL EXCHANGE SERVICE QUALITY Local Exchange Service Requirements Subject to certain exclusions and limitations, any telephone compa- ny providing local exchange service in Illinois is required to: • Install basic local exchange service within 5 business days after receipt of a complete order from a customer or 3 business days after the provisioning of the line by the carrier whose network or network elements are being utilized by your local exchange company or by a customer requested later date. If a customer requests an installation date that is beyond 5 business days, service must be installed by the customer requested date. • Restore basic local exchange service within 24 hours of receiving the proper notice that a customer’s telephone service is out-of-service. • Keep all repair and installation appointments for basic local exchange service when the company informs the customer that a premise visit requires the customer to be present for the appointment, unless the telephone company provides 24 hours notice of its inability to keep the appointment. If the telephone company fails to achieve these requirements, you may be eligible for a credit or other relief. The telephone company will automatically calculate any appropriate credit and apply it to your next bill. Customers may not be entitled to a credit when: (1) an emergency situation arises, (2) a customer’s willful or negligent act prevents the company from providing service, (3) a customer inside wiring or telephone equipment malfunctions, (4) the customer misses an appointment or requests a later appointment, (5) the carrier’s right to refuse service as provided for in Commission rules, or (6) the carrier lacking facilities at the service location. For repairs of out-of-service conditions, the calculation of the auto- matic credit is based upon the following: 24-48 Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pro-rata credit 48-72 Hours . . . . . . . . . . . . . . . . . 33% recurring monthly charges 72-96 Hours . . . . . . . . . . . . . . . . . 67% recurring monthly charges 96-120 Hours . . . . . . . . . . . . . . . 100% recurring monthly charges >120 Hours . . . . . . . . . . . . . . . . . . . alternative telephone service or $20 per day (at the customer’s option) For installation, the calculation of the automatic credit is based on the following: After 5 business days** . . . . . . . . . . . . . . 50% installation charges After 10 business days** . . . . . . . . . . . . 100% installation charges >10 days . . . . . . . . . . . . . . . . . . . . . . . . . 100% installation charges And alternative telephone service or $20 per day (at the customer’s option) If the local exchange telephone company misses an appointment without providing 24 hours notice to the customer, an automatic credit of $50 will be issued. If you have any questions about these service quality requirements, you should call Cass Telephone Company’s business office. *The requirements are based on 83 Illinois Administrative Code 732. They are subject to change by the Illinois Commerce Commission. **The different scenarios in the first bullet are applicable in the calculation of the credit.
Illinois Universal Service Assistance Program Help with Basic Phone Service LIFELINE and LINK UP are government programs that make tele- phone or broadband Internet service more affordable for eligible, low-income households. Lifeline is a federal program that provides a $9.25 monthly discount on broadband Internet service or a $7.25 monthly discount on telephone service to eligible households. Effective December 1, 2020, the $7.25 monthly telephone discount will decrease to $5.25. If the eligible consumer voluntarily elects toll-blocking while initiating Lifeline service, a deposit is not required. Link Up is a state program that helps pay the installation for tele- phone service. To be eligible for the program, you, your dependent or your house- hold must participate in one of the following programs: Medicaid or Medical Assistance Program, SNAP: Supplemental Nutrition Assistance Program, SSI: Supplemental Security Income, Federal Public Housing Assistance or Section 8, The Veteran’s Pension or Survivor’s Pension Benefits. Customers may also qualify for Lifeline if their total household income does not exceed 135%of the Federal Poverty Guidelines. The Lifeline and Link Up programs are limited to one benefit per household and are non-transferable. Lifeline provides a discount on either telephone or broadband Internet service. Subscribers willfully making false statements in order to obtain the benefit can be pun- ished by fine or imprisonment or can be barred from the program. To enroll in Lifeline, please contact Cass Telephone Company at 800-252-1799 or 217-452-3022 , or visit our Business office at 100 Redbud Rd, Virginia, Illinois. Digital Divide Elimination Fund The Digital Divide Elimination Fund is mandated by the Illinois Commerce Commission and is created as a special fund in the State Treasury, effective July 10, 2002. All monies in the Fund shall be used by the Illinois Department of Commerce and Community Affairs to fund community technology centers and for assisting public hospitals, libraries, and park districts in eliminating the digital divide. The monies will be collected by the Company and remitted to the Department of Commerce and Community Affairs, who will issue grants to the various communities based upon their needs. Customers wishing to contribute to the Digital Divide Elimination Fund may do so by electing to contribute on a monthly basis, a fixed amount of $.50, $1.00, $2.00, $5.00, $10.00, $15.00, or $25.00 that will be included in the customers’ monthly bill. The customer may cease contributing at any time upon providing notice to the Telephone Company. Any contribution made will not reduce the customer’s bill for telecommunications service. Failure to remit the amount of increased payment will reduce the contribution accordingly. Please contact Cass Telephone Company’s business office at 452-3022 or toll-free at 1-800-252-1799.
Due to a recent Federal Communications Commission (FCC) order on “Slamming,” several rules regarding verification of long distance carriers have caused our business office to change its procedures. Slamming is a term used when your long distance carrier is changed without your authorization. As a result of the FCC rule changes, Cass Telephone Company is now prohibited from verifying PIC “primary interexchange carrier” changes before implementing them in our switch.
Illinois Restricted Call Registry The Illinois Restricted Call Registry enables consumers to reduce unwanted telephone solicitation calls. Registration Illinois law adopts the National Do Not Call Registry, which is managed by the Federal Trade Commission, giving consumers the benefit of being included in both state and national regis- tries with the convenience of free one-step enrollment. Illinois residential subscribers can register their telephone numbers by internet or telephone.
anyone, outside yourself, from implementing a PIC change for your account. Cass Telephone Company will not change your long distance carrier unless you personally give us written or oral authorization to remove the PIC Freeze prior to any change in your long distance company. IntraLATA and InterLATA Long Distance Illinois is divided into calling areas called LATAs. At the present time, you can order a PIC Freeze for your InterLATA (out of area long distance) and IntraLATA (local long distance) services. How to Request a PIC Freeze If you would like to have a PIC Freeze placed on your InterLATA or IntraLATA long distance service, please call and request a form, then sign and return it to Cass Telephone Company. There is no charge associated with Cass Telephone Company’s PIC Freeze service. If you are unsure of who your InterLATA or IntraLATA long distance company is, you may call our business office to verify your current long distance providers. As we mentioned above, FCC rules prohibit Cass Telephone Company from verifying PIC change requests for your account that we receive from long distance companies. If we do not receive a PIC Freeze request from you, your account may be vulnerable to an unauthorized PIC change in the future without your prior knowledge or authorization. Should you have any questions, please do not hesitate to call our business office at 452-3022 or 1-800-252-1799 . Illinois law defines harassment by telephone as the use of telephone communication for any of the following purposes: • Making any lewd or indecent comment or request with intent to offend; • Making one or repeated telephone calls (whether or not con- versation occurs) with intent to abuse, threaten or harass; • Causing the telephone of another to ring repeatedly with intent to harass; • Knowingly allowing any telephone under one’s control to be used for any of the above. Such harassment is punishable by up to six months in prison and $500 in fines. If you need assistance with this matter contact your local sheriff’s office .
Internet Registration www.icc.illinois.gov | www.donotcall.gov Toll-Free Telephone Registration Call from the number you wish to register. 1-888-382-1222 TTY – 1-866-290-4236
• Cell phone numbers may be registered. • Telephone numbers may remain on the registry for five years unless removed or changed by the subscriber. • Business numbers should not be registered since they are not covered under the law. While enrollment in the Restricted Call Registry will reduce the number of calls consumers receive, it will not eliminate all calls. Placing your telephone number on the registry won’t stop calls from political organizations, charities, or survey calls (that are not sales calls). Exemptions The law provides for certain exemptions including the following: • Calls from charitable organizations or religious organizations • Calls from companies which a consumer has a current or prior business relationship (example: telephone company or credit card company) • Calls from companies that have the consumer’s prior express invitation or permission to call
An alternative way to protect your account from unauthorized PIC changes is called a “PIC Freeze.” A PIC Freeze prohibits
If You Use 900 Pay-Per-Call Services You have rights we’d like you to know about: (under the Federal Telephone Disclosure and Dispute Resolution Act) 900 Call Blocking is available through your local business office. You have 60 days after receiving a bill to dispute 900 pay- per-call errors. While the errors are in review, you have the right to withhold payment for the disputed charges, and no collection activity will be brought against you for those charges. (If the charges are found legitimate, the long dis- tance carrier or information provider may start a collection process against your account.) Your local and/or long distance service cannot be discon- nected if you fail to pay your 900 charges. (If you do not pay legitimate 900 charges, the carrier has the right to block your 900 access.) You should not be billed for pay-per-call services that do not comply with federal laws and regulations.
If you have any questions about 900 pay-per-call services, give us a call or stop by our office. Local 452-3022 . . . . . . . . . . . .Long Distance 1-800-252-1799 100 Redbud Rd. . . . . . . . . . . . . . . . . . . . . . . Virginia, IL 62691 Consumer Information Personnel are on duty during regular office hours to answer your questions or listen to any complaints you may have
concerning your service, your bill, company billing practices and deposit requirements. If they cannot resolve your complaint to your satisfaction, please ask to speak to a supervisor. If the supervisor cannot help you, call the Consumer Affairs Division of the Illinois Commerce Commission. 527 E. Capitol Avenue – Springfield: 1-800-524-0795 TDD Number – 1-800-858-9277
PUBLIC NOTICE Cass Telephone Company is designated as an Eligible Telecommunications Carrier by meeting the guidelines of the Federal Communications Commission and the Illinois Commerce Commission. We have been offering quality telephone services since 1898 and realize that basic service is a fundamental aspect of everyday life. We provide basic and enhanced services at reasonable rates within our service territory. Basic services are offered at the following rates: Monthly Service Charge Range (if appropriate) *Single Party Residence Service $19.90 *Single Party Business Service $22.32 *Safety Line Service $ 18.00 *Federal Subscriber Line Charge – Single line $ 6.50 *Directory Assistance (Each Call) $ .65 Per Call *Touch Tone Service (Residence) $ 1.70 *Touch Tone Service (Business) $ 2.42 *Toll Blocking $ 2.00 Available at no charge for low-income customers that qualify. *Emergency Services $ 1.50 Surcharges for 911 services are assessed according to government assessments. Low-income individuals eligible for Lifeline or Link-Up assistance programs may be eligible for discounts from these basic service charges through state specified assistance plans. Lifeline is a government assistance program and is non-transfer- able. Only eligible consumers may enroll in the program, and the program is limited to one discount per household for either telephone or broadband Internet service. Link-Up provides assistance with the installation charge for telephone service. Basic and Safety line services are offered to all consumers in the Cass Telephone Company service territories at the rates, terms and conditions specified in the Company’s tariff. If you have any questions regarding the Company’s services, please call us at 217-452-3022 or 1-800-252-1799 . Visit our business office at 100 Redbud Road, Virginia, Illinois for further infor- mation regarding our services.
Cass Phone Book Online For your convenience, visit our website at www.casscomm.com to locate the Cass Phone Book online. To Call From a Coin Box Telephone Read instructions placed
WEBPAY With Webpay you can view your account, check your account balance, and/or make a payment via the web. Webpay makes it easier to charge your payment to your Visa, MasterCard, or Discover Credit Card or debit cards. To sign up for Webpay, call our office at 1-800-252-1799 long distance, or 452-3022 locally or via the website @ casscomm.com. Go Paperless!
near the telephone which explains the
operation of coin box (pay station) telephones. Paying Your Bill There are several options available to Cass Telephone customers to pay their monthly telephone bill. All of these options are at no extra cost to our customers. CASSCOMM has an Automatic Payment Program . Call our office to set up your auto pay from your checking or savings account. Automatic Withdrawal Pay your Cass Telephone Company bill the easy and convenient way with Automatic Withdrawal. Automatic Withdrawal will auto- matically deduct your bill from your checking or savings account every month. Automatic Withdrawal saves you time, postage (if you pay by mail) or even fuel for your car (if you pay in person). To sign up for Automatic Withdrawal, call 1-800-252-1799 long distance or 452-3022 (locally). You can also pick up an authoriza- tion form at the Cass Telephone Company office at 100 Redbud Road, Virginia, Illinois. Then mail the completed form along with a blank “voided” check to Cass Telephone Company, P.O. Box 200, Virginia, IL 62691. Automatic Debit to Your Credit Card
Don’t like all the paper bills? If you sign up for Webpay, you can request not to receive your monthly paper bill. It’s your choice! Each month, you will receive notification when your bill is ready for viewing on the internet. Credit Card Cass Telephone Company accepts Visa, MasterCard and Discover credit or debit cards. Simply call our office to make the payment. Please be sure to have your credit or debit card on hand for fast service.
Another convenient way to pay your Cass Telephone bill is to have the amount due automat- ically debited to your credit card every month. Avoid the hassle of making payments over the phone or in person. To sign up, call 1-800-252- 1799 long distance or 452- 3022 locally. If you have internet access you can pay via our website.
Local Dialing Instructions To call locally it is only necessary to dial 7-digits. Ex: 555-5555 Ashland & Virginia Customers – there is local 7-digit dialing between these exchanges. Any prefixes outside 452 & 476 are long distance. Chandlerville Customers – local calls would consist of all calls within 458 prefix. Easton – local calls would consist of all calls within 562 prefix. To call within & outside your area, Dial 1, then area code, then telephone number.
You Will Not Be Charged • If, after reaching a wrong number on a toll call, you dial Operator immediate- ly and tell her what hap- pened. • If you hang up before you dial the complete tele- phone number. • If the telephone you dial is busy or does not answer. • If you inadvertently make
By Mail A return envelope is included with each monthly bill to make paying by mail as easy as possible. Please put your check or money order (with your telephone number written on it) along with your payment stub in the return envelope provided. If you do not have a return envelope, address your payment to: Cass Telephone Company P.O. Box 200 Virginia, IL 62691 Please allow at least 5 business days for your payment to reach us. And, please do not send cash in the mail. In Person You may pay in person at our office located at 100 Redbud Road, Virginia, Illinois. Our office hours are 7:30 a.m. to 5 p.m., Monday through Friday. There is a drive-up facility located at our office and, for after-hours, a drop slot is located in the drive-up facility on the east side of the office building.
a call that is connected to data terminal that will not respond to the usual vocal speech. • Notify your telephone office if any such charges appear on your bill; they will be deducted. Dial Direct to Directory Assistance Cass-Morgan Regional Directory • Dial 411 for all your directory needs A small charge will apply • Get any number anywhere in America or Canada Operator Assistance If you dial “0” for assistance in placing a call, you will be charged a surcharge for your call.
ILLINOIS RELAY SERVICE
As of June 1, 2001, residents in Illinois can dial 711 to reach Illinois Relay, 7 days a week, 24 hours a day. Additionally, the FCC has mandated that 711, three digit dialing to Relay, be available nationwide. Relay service allows people who are deaf, hard of hearing, or speech impaired and use a TTY, and people who use standard telephones to communicate with each other over telephone lines. The relay operator speaks to the standard telephone user and types to the TTY user. There is no cost for this service. Relay service, which is required by state and federal law, is funded by a small fee included in your monthly service charge. The program is administered by the Illinois Telecommunication Access Corporation (ITAC) on behalf of all local telephone companies in Illinois. For more information about Relay, call ITAC at 1-800-841-6767 V/TTY. TTY Users . . . . . . . . . . . . . . . . . . . . . . . 1-800-526-0844 Voice Users. . . . . . . . . . . . . . . . . . . . . . 1-800-526-0857 TTY Spanish . . . . . . . . . . . . . . . . . . . . . 1-800-501-0864 Voice Spanish. . . . . . . . . . . . . . . . . . . . 1-800-501-0865 Speech to Speech . . . . . . . . . . . . . . . . 1-877-526-6690 VCO Users . . . . . . . . . . . . . . . . . . . . . . 1-877-526-1130 ASCII Users . . . . . . . . . . . . . . . . . . . . . 1-877-526-6680 Telebraille . . . . . . . . . . . . . . . . . . . . . . . 1-877-526-6670 What is it? Illinois Relay Service is a 24-hour-a-day, seven-day-a-week service provided by Cass Telephone Company in cooperation with the Illinois Telecommunications Access Corp. (ITAC). The service is a communications link between those who use a Text Telephone (TTY) and those who use a standard voice telephone. TTYs are special typewriter-style devices used by persons who are hard of hearing, deaf or voice-impaired to communicate over the telephone. How Does it Work? Specially trained operators relay conversations between TTY users and hearing people who use a standard voice telephone. The relay operator types the hearing caller’s spoken words to the TTY caller. The operator then speaks the typed words received from the TTY caller to the hearing person. The oper- ator acts as a go-between throughout the entire conversation. All calls made through the Relay Center are kept strictly confidential. To use Illinois Relay, dial: . . . . . . . . . . . . . . . . . . . . . . 711 OR, the following traditional 10-digit numbers:
Employees may not disclose any communi- cation they have seen or heard, and no record of the call is kept, other than for billing purposes. A special feature, known as
“voice carry over,” makes it possible for a deaf or hard of hearing caller with good speech skills to talk directly to the hear-
ing caller. With this feature, the relay operator types only the hearing caller’s voice response back to the TTY caller. How do you Use the Service? Callers can contact the Illinois Relay Center, located in Chicago, by dialing a toll-free 800 number. TTY Callers Voice Callers Dial 1-800-526-0844 Dial 1-800-526-0857 How are Calls Billed? Calls completed throughout the Relay Center are billed at regular telephone company rates. There are no extra charges. For example, a person in Springfield calls a friend in Carbondale using the Relay Center. The person will not be billed for the call from Springfield to the Relay Center in Chicago, or for the call from the Relay Center to Carbondale. The caller is billed only for a direct call between Springfield and Carbondale. Billing options include collect calls, calling card calls, calls billed to a third number and person-to-person calls. Who do I Call In an Emergency?
Relay operators do not have access to 9-1-1 emergency centers. TTY users should dial their local TTY emergency numbers directly. If, during an emergen- cy, the TTY caller provides a phone num- ber that can be directly dialed, the relay operator will attempt to complete the call.
Are Other Services Available? ITAC also distributes TTY’s at no charge to qualified Illinois residents. For more information on the TTY Loan Distribution Program, or the Telecommunications Relay Service, write to: ITAC 3001 Montvale Dr., Suite D Springfield, IL 62704 1-800-841-6167 (Voice/TTY)
Voice Mail Benefits Of Voice Mail • Your phone is answered when you are on the line or away from the phone. • You can access your voice mailbox using any touch-tone phone, anytime, anywhere. • Your voice mailbox is passcode protected. The messages in your mailbox cannot be accessed without a valid passcode. • Voice mail can activate another phone and/or pager to notify you of urgent messages. • Voicemail can send you an email to notify you of messages. • Callers can review, append or discard a message before it is actually saved in your voice mailbox. • You can selectively save or discard messages in your voice mailbox. • Voice mail requires no special equipment or connections in your home. • Voice mail is easy to use. Friendly voice prompts guide you through each step in delivering and retrieving your voice mail messages. Optional Feature Information Only Mailbox You may set up a voice mailbox that provides the caller with information only. Also known as Greeting Only. The caller cannot leave a message. This is useful to play detailed information such as specials-of-the-day, community events, advertisements, etc.
Standard Features Personalized Greeting
You create a personal greeting for callers who reach your voice mailbox. Voice mail plays your personal greeting before recording the caller’s message. User’s Tutorial The tutorial is activated automatically the first time you log into your mailbox. The tutorial is designed to familiarize you with the system and walk you through the process of setting up your mailbox. Time-Date Stamp Identifies the time and date each message was received in your voice mail. Prompt Override You can select override voice prompts by choosing the required voice mail option at any time. PIN Security Personal Identification Numbers ensure security. Your voice mailbox cannot be accessed without the correct PIN. You can designate and change your PIN at any time. Message Waiting When you access your mailbox, a distinct stutter dial tone is played to indicate that you have new messages. When you play or delete your new messages, the normal dial tone is restored. Automatic Recall Automatic Recall (*69) dials the phone number of the last call you received. This feature eliminates missed calls and the need to rush to answer the telephone. For more information contact Cass Telephone Company. Call 452-3022 locally or 1-800-252-1799 long distance. Selective Call Acceptance and Rejection Selective Call Acceptance and Rejection are two features that let you manage your calls. It allows you to receive only the calls you really want to get and intercept those calls you don’t want. Additional privacy when you are at home. Added security when you are away. For more information contact Cass Telephone Company. Call 452-3022 locally or 1-800-252-1799 long distance.
To End An Existing Call And Answer A Waiting Call: 1. Hang up, then allow the telephone to ring and answer it. To Hold An Existing Call And Answer A Waiting Call: 1. Depress switchhook. To Alternate Between Calls: 1. Depress switchhook. To Disconnect Calls: 1. Hang up. For more information contact Cass Telephone Company. Call 452-3022 locally or 1-800-252-1799 long distance. Automatic Callback Automatic Callback * 66 redials a busy number and keeps dial- ing the busy number for up to 30 minutes. When the number is available, the caller will be alerted by a special ring. After picking up the receiver, the caller is connected to the number that was dialed. This feature eliminates the need to keep trying a busy line and saves the customer time. For more information contact Cass Telephone Company. Call 452-3022 locally or 1-800-252-1799 long distance. Choosing a long distance carrier can be pretty confusing these days. It seems like everyone promotes great rates, but they forget to tell you about the fine print. Not Cass Long Distance. Cass Long Distance’s promise to you is great rates and hassle-free service from the people who have been serving our community for over 100 years. When you’re ready for honesty, trust, and unbeatable hometown service, choose Cass Long Distance, your local com- pany with worldwide connections. Calling Plans Cass Long Distance offers calling plans that are simple and straight-forward. You save money by choosing a plan that best fits your calling patterns. 800 Numbers Toll-free numbers are great for businesses and residential customers alike. Our 800 service gives you your very own 800 number ringing into your home or business. And as usual, there are no monthly fees or surcharges. Call today at 452-3022 or toll-free at 1-800-452-5256 for more details on all the services that Cass Long Distance provides. Cass Long Distance Long Distance Service
Three- Way Calling
Three-Way Calling allows a business meeting or a fam- ily get-together on the phone. Saves time! Fun! Great for home- work for the kids or organizing meet- ings for you. To Set Up A Three-Way Call: 1. Depress switchhook, then listen for three beeps and a steady dial tone. (Present call is placed on hold.) 2. Dial third party’s telephone number. If busy or no answer, depress switchhook twice to reconnect first call. 3. After third party answers, depress switchhook for a three-way call. Notes: a. You may privately converse with a third party as long as you wish before using switchhook to establish a three-way call. b. After a three-way call is established, you may depress switch- hook to drop third party at any time. For more information contact Cass Telephone Company. Call 452-3022 locally or 1-800-252-1799 long distance. Call Waiting Call Waiting allows your calls to get through even when the phone is in use. Don’t miss any important or emergency calls. Saves time and money. CANCEL CALL WAITING lets you choose to “turn off” your Call Waiting signal for individual calls or while using your computer modem. Great privacy! Flexible! To Cancel Call Waiting: 1. Dial * 70 then listen for 3 beeps and a steady dial tone. 2. Dial the desired number. To Cancel Call Waiting During A Call: ( Three-Way Calling Feature Is Required ) 1. Depress switchhook, then listen for 3 beeps and a steady dial tone. 2. Dial * 70 then listen for 3 beeps. 3. Wait for automatic reconnection to existing call.
CASSCOMM Internet Service
ViaSat With up to 12 Mbps symmetrical speeds, our ViaSat service is optimized to bring you super fast speeds. CASSCOMM’s very own answer for those who want high speeds when cable modem, DSL and Rural High-Speed Wireless are not available. ViaSat service brings together the highest capacity satellite in the world, state-of-the- art ground equipment and breakthrough web acceleration technology. XLerated Internet XLerated Speed, XLerated reliability for those who live in the country. Now CASSCOMM can provide rural service via a wireless connection. Available speeds start at up to 3 Mbps download capa- bility. Towns served: rural Beardstown, Havana, Literberry, Mt. Sterling, Pittsfield and Rushville areas. High-Speed DSL No waiting with high-speed DSL Internet! DSL Internet is delivered to rural areas with CASSCOMM telephone service. Hook up multiple computers in your home for one monthly price. Check out our website for more information at www.casscomm.com or call us at 1-800-252-1799 .
High-Speed Cable Modem Enjoy fast speeds at the click of a mouse! Hook up multiple computers in your home for one monthly price. CASSCOMM cable internet service includes 24-hour technical support, your very own e-mail address and an e-mail filter which checks your e-mail for viruses and eliminates junk mail.
Fiber-Optic Internet Experience up to 1 GIG of blazing fast speeds with our new fiber-optic network. Fiber-optic Internet offers the best in inter- net technology. Fiber-optic Internet lets every member of your family surf, stream, and game simultaneously with multiple devices without compromising perfor- mance. Fiber internet is the future of online communications.