Brazoria2023Telco

FRAUDULENT CALLS & CALLING INFORMATION

If you are billed for a collect call that exceeds a $35 charge for a call less than five minutes in duration, you should contact BTEL at:

P.O. Box 2008 Brazoria, TX 77422 (979) 798-2121 or the Public Utility Commission of Texas at: PUC – Customer Protection P.O. Box 13326 Austin, TX 78711-3326 Tele: 1-888-782-8477 or in Austin 512-936-7120 (TTY 1-800-735-2988) Fax: 1-512-936-7003 or E-mail: customer@puc.state.tx.us

Fraudulent Collect Calls A collect call is a telephone call for which you will pay all charges for that telephone call. Customers should be aware that when they receive a collect call, they will be asked to accept or reject this type of call. Unless you are willing to pay those charges, do not accept the phone call. BTEL encourages customers to be certain of the caller’s identification prior to accepting collect calls. If the caller’s identification is not rec ognized, the customer should reject the call. Before the collect call is connected, you have the right to either accept or decline the charges. You should request the rate and charges of the collect call prior to accepting the charges. Once the collect call has been assigned, you will be billed for all charges connected to that phone call.

If you believe you have been billed for unauthorized collect call charges, the particular call or calls in question may be deducted from the bill upon notification to BTEL, until the charges have been verified or adjusted. The balance of the bill is due and payable by the due date. The Public Utility Commission of Texas has directed telecommuni cations providers to provide this notice to customers regarding your rights when accepting collect calls as there have been instances where collect calls have been placed for fraudulent reasons. The company is required to monitor customer calls based on fraudulent collect calls. Therefore, if you believe you have been victimized by such practices you are encouraged to report it.

Ang B. City Boling Brzr Chhl Clute Damon Danbury Freeport Jones Cr. L. Jackson Expanded Local Calling Scope (continued on page 23)

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