Brazoria, TX is published annually by Brazoria Telephone Company




John H. Greenberg JUNE 7, 1950 - JUNE 5, 2019





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In Case of EMERGENCY Please Dial



911 Non-Emergency Numbers Poison Information – 1-800-222-1222


For Deaf, Hearing/Speech Impaired Callers, tapping a few TDD/TTY keys may result in a faster answer at the 9-1-1 center.






AMBULANCE Non-Emergency






849-2383 388-2392 798-2277 265-6194 864-2392 922-1176 864-2392 233-1142 345-5121 239-1211 233-3851 415-2700 388-2392 233-2630 265-2222 964-4454 388-2392 388-2392 345-3416 388-2392

849-2383 388-2392 798-2195 265-6194 864-2392 922-1551 864-2392 864-2392 239-1211 233-3091 415-2700 388-2392 233-8481 265-2222

388-2392 388-2392 864-2392 388-2392 388-2392 388-2392 388-2392 388-2392 388-2392 388-2392 388-2392 388-2392 388-2392 388-2392 388-2392

Bailey’s Prairie



265-6194 864-2392 922-1176 864-2392 345-2390 239-1211 239-1211 415-2700 388-2392 239-1211 265-2222

Columbia Lakes

Danbury Danciger


East Columbia


Jones Creek Lake Jackson

Old Ocean

Oyster Creek


River’s End Volunteer Fire Dept.

Surfside Sweeny

388-2392 388-2392 345-5121 388-2392

388-2392 388-2392 345-2390 388-2392

388-2392 388-2392 388-2392 388-2392

West Columbia

Wild Peach

Police____________________________________ Fire ______________________________________ Sheriff ___________________________________

Write in Local Numbers Here: Doctor ___________________________________ Hospital__________________________________

DPS Media 2630 Hwy 109, Wildwood, MO 63040




Jackson Electric (Bay City) . . . . . . . . . . . 979-245-3029 Edna Office . . . . . . . . . . . . . . . . . . . . . 361-771-4400 Texas-New Mexico Power . . . . . . . . . 1-888-866-7456

FEDERAL BUREAU OF INVESTIGATION (FBI) Long Distance Dial ‘1’ & Then . . . . . . . . 713-693-5000

CRIME STOPPERS Angleton Area . . . . . . . . . . . . . . . . . . . 849-TIPS (8477) Brazoria County . . . . . . . . . . . . . . . . . 1-800-460-2222 City Of Brazoria Information Line . . . . . . . 798-8002

AREA HOSPITALS CHI St. Luke’s Health Brazosport. . . . . . . . . 297-4411 Sweeny Community Hospital . . . . . . . . . . . . 548-1500 UTMB Health Angleton Danbury . . . . . . . . . 849-7721


Customer Service . . . . . . . . . . . . . . . . 713-207-2222 Toll Free. . . . . . . . . . . . . . . . . . . . . . . . 800-332-7143

NOTICE Cellular 9-1-1 Calls ...When calling 9-1-1 on a cellular phone, be prepared to provide the following information: your name, cellular phone number, nature of the emergency, and the location of the incident. Please note: Your call may be answered by a telephone company operator or a 9-1-1 dispatcher outside your area. Privacy Considerations… The 9-1-1 (nine-one-one) emergency telephone number has been developed to quickly summon emergency service in a crisis situation. Callers should realize that when reporting an emergency by dialing 9-1-1, their telephone number (including non-published numbers) and their address may be automatically displayed on a viewing screen located at the 9-1-1 answering centers and that this call may also be recorded. This display of the calling number and address enables the emergency agency to quickly locate the caller even if the call is disrupted by the crisis. Callers who do not wish to have their telephone number displayed on the view- ing screen should report an emergency by dialing the seven-digit telephone number of the appropriate emergency agency.




BTEL – Home Service, Worldwide Connections This phone book has been provided to you by BTEL. We have provided local service in Brazoria, Churchill, and Wild Peach since 1946. A locally owned, independent company, BTEL is committed to bringing the latest technology to our customers and surrounding neighbors. With state-of-the-art facilities and family and employee dedication, BTEL is eager to continue its role of leadership and service to our wonderful customers as we provide for their communications needs presently and in the future. BTEL Board of Directors

Back row (left to right): Kenneth Goolsby (Vice President), Wade Aucoin (Vice President of Integrated Services), Robert Pewitt, John H. Greenberg (CEO and Chairman of the Board), Charles H. Greenberg (President), and Gilbert R. Rasco (Vice President of Operations).

Front row (left to right): Kathy Goolsby, Pam Chatagnier, Gail Greenberg (Business Office Manager), Lisa Goolsby and Gail Rogers.

Your Complete Communications Company Your Local Leader in Communications Technology for the Last 76 Years!



John H. Greenberg June 7, 1950 - June 5, 2019

John H. Greenberg served as president of Btel from 1983-2013 and worked diligently to continue the legacy of his grandparents, while leaving quite the mark on the world himself. John, who was lovingly called “Hank,” spent his time between the towns of Lake Jackson with his parents, and in Brazoria with his grandparents growing up. His upbringing laid the foundation for him to want to help others and become involved in the community, which created an incredibly strong work ethic in him. To name a few of his accomplishments:

might be impossible.The Brazoria Heritage Foundation Theatre was renamed to the John H. Greenberg Theater after Johnny’s passing – he believed in this community more than anyone would know and supported many, many efforts behind the scenes. Not only was Johnny dedicated to his community, but he was also incredibly devoted to Btel and providing the best technology to Btel’s service area. During his tenure, John led the company through the conversion from analog to digital telephone service, through major outside plant upgrades including utilizing fiber optic technologies,

Johnny was named an honorary member of the Brazoria Fire Department; helped establish the Brazoria Heritage Foundation; dedicated the entire

through the many regulatory changes and then into the Internet age. He passed day-to-day leadership to his son, Charlie Greenberg, who

2008 telephone directory to ‘Fallen Heroes’ & eight Brazoria County soldiers; was inducted into the Brazoria County Business Hall of Fame for demonstrating a lifetime of business

became president in August of 2013. John remained active with the company, serving as chairman, until his passing in June of 2019. Johnny’s legacy lives on through Btel and his loving family. Johnny married Gail

excellence and a leader of Brazoria County; was given the Brazoria Masonic Lodge “Community Builders Award”; won the Neville Haynes Award, rural Telecommunications’ highest honor recognizing exceptional service, in 2014; was named 2015 Philanthropist of theYear;was awarded the distinguished 2018 Humanitarian Award; helped raise over $60,000 in the aftermath of Hurricane Harvey to contribute to over 200 customers and two employees; and donated thousands of dollars to multiple organizations in Brazoria over the years. He was involved in many organizations, such as Brazoria Chamber of Commerce Board of Directors, The Lions Club,Texas Telephone Association, Brazoria Heritage Foundation, and he served on the CBISD school board for 15 years – to name all of Johnny’s accomplishments, quite honestly,

Kapalski in 1973, and they enjoyed 46 wonderful years of marriage. Johnny and Gail had three children, Gretchen Russell and husband Michael, Charlie Greenberg and wife Kimberly, and Rachael Miksch and husband Brad. Their family continued to lovingly grow with

grandchildren Hagen Greenberg, Abigail Miksch, Amery Greenberg, Grant Russell, Drew Miksch,Walker Russell, Hadley Greenberg and Leah Miksch. Johnny was a man of integrity who prided himself on being fair, truthful, and selfless, which is why we will always remember him as the kind of man who truly lived by his belief of “Do things from the heart – not the publicity.”


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BTEL at Your Service

Local Directory There is an allowance of 3 calls per month at no charge. For all calls above the allowance, there is a charge of $1.25 per call. International Calls To reach an AT&T Directory Assistance Operator, dial 10102880. The customer will be charged an AT&T tariffed rate for the service.

BTEL serves the exchanges of 798 , 799 and 964 . If your phone num- ber has any of these prefixes, the following information pages will pertain to you and your telephone service. Business Hours Mon. thru Fri. 8 a.m. till 5 p.m.

24 Hour Night Drop Our Location

Bill Payment Options Automatic Bank Draft

No need to send a check! With our convenient Auto Pay Option, your phone bill will be automatically drafted from your checking or savings account each month. Call our office to enroll. Internet Pay online with your checking account or credit card with SmartHub at . Look for the Silver SmartHub Logo in the upper right; this secure method of payment saves you time and allows you to view your bills online. You may also make payments using your bank or other bill payment service. Paperless We can also offer a paperless billing option where you can access your account info online – no longer a need for a physical statement to be mailed. Call our office & we’d be glad to set you up. Pay by Phone Use your check, credit card or check card to make a payment by phone. Call our office at (979) 798-2121 or 1-800-396-2910 option 1 or use our automated service by calling Secure Pay at 1-844-849-1514. By Mail A return envelope will be included in your monthly bill statement or you can address your payment to:

To pay bills, order new service, move or change service, or for information regard- ing your bill: 314 WEST TEXAS STREET Our Number 798-2121 or 1-800-396-2910 Repair Number

798-4102 - BTEL 798-4638 - INET 798-5465 - VIDEO Time & Temperature 798-1212 Directory Assistance LOCAL INFORMATION - From the Following Numbers for the Following Numbers FROM 798, 799 AND 964 NUMBERS ONLY . . . . . . . . . . 411 LONG DISTANCE – Or Calls Outside Local Exchanges WITHIN 979 AREA CODE DIAL . . . . . . . . . . . . . . . . . . . . . . . . . . 1 + 979 + 555-1212 LONG DISTANCE OUTSIDE 979 AREA CODE DIAL . . . . . . . . . . . . . . . . . . . 1 + AREA CODE + 555-1212 Operator Services ASSISTANCE ON A CALL FROM 798, 799 AND 964 NUMBERS ONLY DIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0

BTEL P.O. Box 2008 Brazoria, TX 77422

Remember to include the bill payment stub and write your name on the check. In Person You may pay your bill in our office located at 314 West Texas Street in Brazoria, Texas. Our business office is open Monday-Friday 8 a.m. – 5 p.m.

Directory Assistance Charges LATA Directory, Texas Directory & Outside Texas Directory (See LATA Map Page 24)

Directory Assistance charges may vary between local telephone companies and long distance providers. We suggest that you contact your local company as well as your long distance provider to ascertain the rates for directory assistance within the LATA, in Texas, and for directory assistance outside the state.




Miscellaneous Information 900 Call Blocking

Use of Residence Telephones for Business Purposes

Residence telephones are installed with the understanding that they will be used for normal social or domestic purposes. Residence telephone service will be changed to business service if used primarily or substantially for business purposes, or if the residence telephone number is advertised in connection with the sale of products or services. Telephone Safety The telephone is one of the safest appliances in your home or office. There are, however, a few situations where a telephone user needs to be cautious. Use of the Telephone Near Water The telephone should not be used while you are in the bathtub, show- er or pool. Immersion of the telephone or handset in water could cause electrical shock. Use of the Telephone During an Electrical Storm You should avoid using the telephone during an electrical storm in your immediate areas; calls of an urgent nature should be brief. There is a remote risk of a dangerous electric shock from lightning when using the telephone during a nearby electrical storm. Use of the Telephone to Report a Gas Leak If you think you have found a gas leak, you should not use a telephone in the vicinity of the leak until the leak is repaired. The telephone con- tains electrical contacts that could generate a tiny spark when you lift the handset and dial. While unlikely, it may be possible for this spark to trigger an explosion if the gas concentration is high enough. Repair Service 798, 799 & 964 Prefixes Only Line and Wire Trouble The line up to the protector on the customer’s house is the responsi- bility of BTEL. We will repair and keep that line in good working order at no charge to the customer. The telephone company is no longer responsible for repair of wiring and jacks beyond the protector on your home or business. This was by order of the Federal Communications Commission effective January 1, 1987. You now have the option to obtain these services from BTEL, the vendor of your choice or perform the work yourself. BTEL does offer a maintenance policy called Simple Inside Wire Maintenance (SIWM). SIWM covers repairs of defective wiring and jacks within your home or business. If you do not purchase SIWM, BTEL will still fix your problem but you will be charged on a time and material basis. For further information or to subscribe to the SIWM plan, contact the telephone company commercial office.

BTEL offers its customers 900 Call Blocking at no charge for the first request. There would be a non-recurring charge for any subsequent blocking requests. 900 blocking would prevent the connection of 1 + 900 calls being made from your number. About the Company BTEL is a SERVICE INSTITUTION. It is the purpose of its officers and employees to render a dependable and satisfactory service. To that end we employ numerous trained people, any one and all of whom will thankfully receive suggestions calculated to aid in the fulfillment of that purpose. About the Directory Even though every effort is made to compile this directory accurately, errors sometimes occur. BTEL assumes no responsibility or liability for damages arising from errors or omissions in printing. If your listing is incorrect or omitted from this directory, please contact BTEL at 979-798-2121. All persons are cautioned against attaching any unau- thorized advertising in this directory or any device that will obscure or interfere with any authorized advertisement in the directory or on the cover. About Responsibility for Toll Subscribers are responsible for all toll calls originating at their tele- phone, whether made by themselves, their clerks or guests, and BTEL does not obligate itself to have calls okayed by the subscriber. If ser- vice on a call is not satisfactory, notify the toll operator immediately, otherwise, no refund will be allowed.

Solutions for Home, Work, Life

About Service BTEL does not guarantee the uninterrupted working of the line or instrument. No attachment of any character is to be made to the tele- phone or line without consent of an authorized representative of BTEL, and BTEL will not consent to any illegal use of its lines or instruments as a means of communicating by anyone.




Telephone Abuse Annoyance Calls

Customer Owned Phone Trouble Call 798-4102

Section 42.07 of the Texas Penal Code provides that a per- son commits an offense if he intentionally communicates by telephone in a vulgar, profane, obscene or indecent language, in a coarse and offensive manner or threatening language and by this action intentionally, knowingly or reck- lessly annoys or alarms or intends to alarm the recipient; or places one or more telephone calls anonymously, at an unreasonable hour, in an offensive and repetitious manner, or without legitimate purpose and by this action intention- ally, knowingly or recklessly annoys or alarms the recipient or intends to do so. A person places a telephone call as soon as he dials a complete telephone number, whether or not a conversation ensues. Violation of this law is punishable by a fine not to exceed $1,000 and/or confinement in jail for a term not to exceed 180 days. Wiretapping State and federal law prohibit unlawful wiretapping. A line may only be intercepted under court orders by authorized law enforce- ment. Violation under federal law is punishable by a $10,000 fine and/or 2 to 20 years imprisonment . 8 1 1

If You Are Using Customer Owned Equipment, Please Read The Following Information Before Calling The Repair Department. If a BTEL repairman has to visit a subscriber’s premises to check on reported trouble, and the repairman has determined the trouble is caused by Customer Owned Equipment and not by BTEL facilities, a restoration charge may apply. Checking Customer Owned Equipment Modular telephones can be easily checked by unplugging the tele- phone set with which you are expecting trouble and plugging a sec- ond telephone (if available) into the same jack to determine if a prob- lem still exists. This is a simple test to determine whether the problem is in the customer’s equipment. In most cases, you may also test the inside wiring in your house by plugging in your telephone at the connector box. If you have determined the trouble to be in Customer Owned Equipment, please follow the warranty instructions or return the set to the place of purchase. If you are unable to determine if the problem is in Customer Owned Equipment, inside wiring or in the telephone company’s network, please call BTEL Repair Department, and we will be happy to help you pin-point the problem. BTEL is responsible for providing local service, dial tone and transmis- sion facilities. Repair of local service, as well as repair of any equip- ment you lease from BTEL, will be handled by the Repair Department. Lease Phone Trouble Call 798-4102 Telephones leased from BTEL will be repaired or replaced by the telephone company. If a repairman is at the customer’s premises, they may pick up the phone in question or the customer may bring it in to the commercial office.

Fraudulent Calls Texas Law states that it is unlawful to intentionally avoid payment for services, or for calls made by deception. Upon conviction this offense is punishable by a fine of up to $10,000 and 20 years imprisonment. Privacy When Using 800-900 and Per-Line or Per-Call Blocking The Public Utilities Commission’s Substantive Rule 26.12 (d) requires that BTEL inform their customers of the following: “Per-line or per-call blocking does not prevent transmission of your telephone number when you call a company using an 800, 888 or 900 number. Therefore, your number may be avail- able to that company’s service representative before your call is answered.”

Don’t make an expensive mistake! Buried telephone cable or conduit could be in the area where you plan to dig. Before you dig on private property or public lands, call Lone Star Notification Center at 811 for a free utility line locate. Make the call at least 48 hours before you excavate. You could save yourself the cost of a major line repair and prevent serious inconvenience to yourself and your neighbors.




Call Waiting – Easy To Use! Alerts you to an incoming call while you’re on the phone. 1. Press the receiver button once to put your call on hold and take the second call. 2. Repeat to go back to the first call. Call Waiting Caller ID – Screen Your Calls! Allows you to see an incoming caller name and/or number while on another call. This will be displayed on your Caller ID Call Waiting equipment. Then you can decide whether to answer the call by press- ing the receiver button as with regular call waiting. Cancel Call Waiting – No Incoming Calls! Place a call and don’t worry about being interrupted with an incoming call. Before placing a call, dial *70 (1170 on rotary phone) and listen for dial tone. 1. Place your call. During a call, press receiver button, listen for dial tone, dial *70 (1170 on rotary phone). 1. Automatically reconnects you to existing call. Hang up and Call Waiting is reactivated. Distinctive Alert/Call Waiting – Don’t Miss Important Calls! Announces important callers with a special ring or call wait tone. 1. Press *61 (1161 on rotary phone) and follow instructions to add or remove up to 6 telephone numbers. Multi-Distinctive Ringing – Know Who a Call is For By Its Ring! Up to four telephone numbers can be assigned to a single line and each will have a special ringing tone. Call Hold – Hold That Call! Allows you to put any call in progress on hold. 1. Press the receiver button for ½ second and release to put your call on hold. Music On Hold – Don’t Make Them Sit in Silence! Let your callers listen to music provided by BTEL while on Call Wait, Call Hold or Three-Way. To Activate Music on Hold For Call Waiting: 1. Press the receiver button when notified of Call Waiting and your party on hold will hear “hold” music instead of silence. To Activate Music On Hold For Call Hold: 1. While on an active call, depress the receiver button for ½ second and release. You will hear three tones followed by a dial tone. The calling party will hear music instead of silence. 2. Press *24 (1124 on rotary phone). You will again hear three tones followed by a dial tone. The other party is now on hold. 3. Hang up the receiver. 4. To retrieve the held call, simply pick up the receiver.

To Activate Music On Hold For Three-Way Calling: 1. Establish your first call. Someone can call you or you can call them. 2. Depress the receiver button for ½ second and release. The first party will now be on hold and will hear music. You will hear three ring tones followed by a dial tone. 3. Dial the third party’s telephone number. 4. When the third party answers, depress the receiver button for ½ a second to complete the three-way call. 5. If you do not get an answer, depress the receiver button twice, each time for ½ second to return to your first call. Call Forwarding – Take Your Calls With You! Forward your calls to another number. You may still use your telephone to make outgoing calls but cannot answer incoming calls. Call forwarding must be set up and cancelled from your own telephone. To Set Up: 1. Press *72 (72 on rotary phone) and wait for second dial tone. 2. Dial the number where calls are to be forwarded. Forwarding is set up if the ringing telephone is answered. If no one answers or if the phone is busy, hang up and repeat steps to set up Call Forwarding automatically. 3. If you forward calls to a long-distance number, you, (not the caller) will be billed the long distance charges. To Cancel: 1. Press *73 (73 on rotary phone). Call Forwarding (No Answer/Busy) – Manage Your Calls! Automatically forwards your calls to another number. 1. You need to request a designated number to forward your calls, which will be established in the central office switch of the tele- phone company. This service will then be automatic. Selective Call Forwarding – Never Miss a Call! Allows you to select which calls you want to forward. Designate up to 6 “selected” phone numbers. 1. Press *63 (1163 on rotary phone) and follow instructions to set up or cancel call forward. Remote Call Forwarding! Activate: 1. Dial 979-799-2301 and enter your 10 digit phone number plus #. 2. Enter your 4 digit pin number. 3. Dial *72 to activate call forwarding. 4. Wait for dial tone, enter your 10 digit number to forward call to. De-activate: 1. Dial 979-799-2301 and enter your 10 digit phone number plus #. 2. Enter your 4 digit pin number. 3. Dial *73 to de-activate call forwarding.




Three-Way Calling – Great For Families! Adds a third person to your phone conversation. 1. Press receiver button to place the first call on hold. 2. When you hear a special tone, dial third person.

4. When both lines are free, you will hear a distinctive ring to let you know. If you are available, the distinctive ring will alert you 2 times. 5. Press *89 (1189 on rotary phone) to deactivate the service. Note: • If you use Automatic Callback to call back a long distance number, you will be charged long distance rates for the call. • Once you have activated Automatic Callback, you can still make and receive calls. • If you have Call Waiting and receive a Call Waiting tone during a call, the second incoming call is considered the last call received. Call Intercept – Need Some Peace and Quiet? Blocks all calls from reaching you. Callers receive a ringing signal or recorded message. 1. To Set Up, press 76# (76 and wait 4-5 seconds on rotary phone). Will hear two short tones. 2. To Cancel, press 77# (77 and wait 4-5 seconds on rotary phone). Will hear three short tones. Selective Call Rejection – Avoid Unwanted Calls! Allows you to create a list of 6 telephone numbers from which you do not wish to receive calls. Those callers hear a recording when their call is rejected: “The party you have dialed is not accepting your call at this time.” 1. Press *60 (1160 on rotary phone) and follow instructions to add or remove numbers. Selective Call Acceptance – Choose Your Friends! Only allow select people to call you. Everyone else hears the recording: “The party you have dialed is not accepting your call at this time.” 1. Press *64 (1164 on rotary phones) and follow instructions to add, change, remove or turn service off. Anonymous Call Rejection – Show Me Your Number!

3. When the third person answers, you may speak privately and then press receiver button to complete the Three-Way Call. If no one answers, press receiver button twice to get back to first call. Speed Calling – Fast Action Dialing! Dials local or long distance numbers with just one button. To set up, add or change numbers: 1. Press 74# (74 on rotary phone). 2. Press any code number from 2 to 9. 3. Dial the telephone number and wait for confirmation tones. 4. Hang up and repeat steps to enter additional numbers. Call Recall – Never Miss An Appointment Again! Provides a reminder to make a call, keep an appointment or for wake-up convenience. 1. Dial the number pre-assigned by business office 2. Press * , enter pass code (default pass code to set up is 1234) 3. Press 8 , user options 6. Press 2 , change wake-up call time, and then enter three to four digit number for time to be called. Press 2 for A.M. and Press 7 for P.M. Automatic Redial – A Time Saver! Automatically redials a busy number. 1. Press *66 (1166 on rotary phone). If line is free, it will begin ringing immediately. 2. If line is busy, hang up. Auto redial will keep trying for 30 minutes and alert you with a distinctive ring when that number and your line are both free. To Cancel Automatic Redial 1. Press *76 (1176 on rotary phone) and wait for deactivation announcement. Hang up. Automatic Callback – Catch the Calls You Just Missed! Return the last incoming call (whether you answered or missed the call). 1. Lift the receiver and press *69 (1169 on rotary phone) to hear recorded announcement telling you the date, time and phone number that called your line last. 2. Dial 1 to return the call. If you choose not to return the call, hang up the receiver. 3. You will hear ringing if the line you are calling is available. If it is busy, listen for an announcement that Automatic Callback will con- tinue to recall the number for 30 minutes. 4. Press 2, call schedule options 5. Press 2 , automatic wake up

Rejects anonymous or private number calls. 1. Press *77 (1177 on rotary phone) to activate. 2. Press *87 (1187 on rotary phone) to deactivate. Per-Call Blocking – Keep Your Privacy!

Press *67 before calling anyone to block your number from appear- ing on their Caller ID Service. Calls are blocked on a per-call basis. Service is free and is on everyone’s line. It is important to remember that even if you have a non-published number, your number will appear on Caller ID Service unless you choose to block on a Per-Call or Per-Line basis.




From the phone number associated to your mailbox number, dial 799- 2300 to activate/initialize your mailbox. Your default pin to initialize your mailbox is 7981234. Once you have entered initialization, you will be prompted to change your pin and other personal options. After your mailbox has been set up, you can access your voicemails by dialing 799-2300 and entering your pin if dialing from the associ- ated mailbox phone number - or refer to Remote Voicemail Access if trying to access from any other number. Remote Voicemail Access In order to use Remote Voicemail Access, you must complete the initial mailbox setup from the phone number associated with your mailbox. Dial 799-2300 and follow the voice prompts. The pin from this menu is the same pin that you set up in the Initial Mailbox Setup. Toll Restriction With Authorization Code Override – Budget Your Calls! Limits access to long distance calling. Feature works on a per-call basis. Must enter authorization code with each long distance call. Allows Toll Restriction to be overridden by entering the appropriate authorization code before making a long distance call. Toll Restriction prevents the origination of unauthorized toll calls from your telephone by means of blocking at the central office to deny termination of all outgoing calls starting with “1” or “0.” This feature will not block all toll calls a customer might make or receive, such as collect calls. Customers will select a four digit authorization code to be entered into the central office switch at the time they apply for this service. One authorization code is allotted to a single line. Multiline customers may purchase additional authorization codes. To change the authorization code, the customer must contact the telephone company. 1. Press *83 and listen for three short tones followed by dial tone. 2. Dial your four digit authorization code and listen for dial tone. 3. Dial the long distance number you desire.

Per-Line Blocking – Privacy Every Time! Subscribe to Per-Line Blocking and every call placed from your line will be displayed as “anonymous” or “private” on Caller ID. This ser- vice is free of charge, but must be subscribed to from BTEL. Press *82 before dialing a telephone number to turn the feature off on a per call basis. As a result, Caller ID Subscribers will receive your number. Calling Name and/or Number Delivery – Know Who is Calling! Shows the name and number of a caller before picking up the phone. Request this service from the telephone company and the caller’s name will appear on your call display phone or unit. Note: Some calls may not be available when name and number information is not delivered. Customer Originated Call Trace – Protect Yourself! Traces calls for law enforcement. 1. Call BTEL to subscribe to this service. Call Trace is billed on a per-trace basis and results are only furnished to a law enforce- ment agency. 2. Immediately after receiving an offensive call, hang up the receiver. 3. Before receiving another call, lift receiver and Press *57 (1157 on rotary phone). Listen for recording to indicate if call could be traced. 4. Write date and time of trace and give to BTEL during normal business hours. Voicemail – Initial Mailbox Setup For security reasons, you may only initialize your mailbox from the associated phone number. If you do not have access to that phone number, then please contact BTEL at 798-2121.




There will be a charge of $2.25 to register via telephone or standard mail for each residential or wireless phone number(s) to be included in the Texas No-Call List. Your registered telephone number(s) will remain on the list for three years from the date your residential or wireless telephone number is first published on the list. Texas consumers may want to consider registering with the national Do-Not-Call Registry since it covers national telemarketers and the Texas No-Call affects only telemarketers operating in Texas. The national and the Texas No-Call lists do not prevent all telemar- keting calls from being received once a consumer is registered. Both Registries contain exemptions on who can continue to telemarket to consumers. Do-Not-Call Solicitor Notification As you are likely aware, the Federal Communications Commission (FCC) and Federal Trade Commission (FTC) have established a National Do-Not-Call Registry. As part of the Do-Not-Call initiative, the FCC requires us to notify customers who use our service for making telephone solicitations (telemarketing calls) regarding the National Do-Not-Call rules and regulations. We recognize that few of our cus- tomers use our services for telemarketing; however, because we do not have records indicating which customers may do telemarketing, we are contacting all business customers.

Explanation of Residential Telephone No-Call Lists

The Federal Trade Commission reminds consumers that the National Do-Not-Call Registry has accepted personal cell phone and home phone number registrations since it opened for consumer registrations in June 2003. There is no deadline to register a home or cell phone number on the Registry. To register a telephone number on the National Do-Not-Call Registry, or to file a complaint, consumers should visit or call 1-888-382-1222 (TTY: 1-866-290-4236).Consumers registering a phone number online will be asked to provide a valid e-mail address to which a confirmation of the registration will be sent. A registration is not complete until the consumer clicks on the link in this e-mail. Consumers registering by phone must call from the phone number they wish to register. The National Do-Not-Call Registry is a free ser- vice to consumers. Consumers in Texas may also register with Texas No-Call, which prevents telephone solicitations to residential and wireless phone numbers from all telemarketers operating in Texas. Consumers may register for the Texas No-Call list in three ways: 1. Online at http:/ for instant registration. Utilize this easy, automated method to speed your registration. The site is available 24 hours a day, 7 days a week, 365 days a year. Online registration is free. 2. Call toll-free 1-866-TXNOCAL(L) (1-866-896-6225) to obtain an application or to register. 3. Send a written request for an application to:

TEXAS NO CALL P. O. Box 314 E. Walpole, MA 02032




Exceptions The requirements above do not apply to telephone solicitations made at your request, or solicitations made in connection with an existing debt or contract, or calls from a telephone solicitor with whom you have a prior or existing business relationship. If you use a credit card to purchase a good or a service from a tele- phone solicitor other than a public charity (an organization exempt from federal income tax under the Internal Revenue Code, 501©(3)), the seller must: • offer a full refund for the return of undamaged and unused goods within seven days after you receive the goods or service (the seller must process the refund within 30 days after you return the merchandise or cancel your order for undelivered goods or service); or • provide you with a written contract fully describing the goods or service being offered, the total price charged, the name, address, and business phone of the seller, and any terms and conditions affecting the sale. Complaints The Attorney General of Texas investigates complaints relating to a violation of this law, which is found at the Business and Commerce Code Chapter 37. If you have a complaint about a telephone solicitor whom you believe has violated this law, contact: Consumer Protection Division, Office of the Attorney General of Texas, P.O. Box 12548, Austin, Texas 78711; hotline 1-800-621-0508 or 512-463-2070. Be advised that you may have additional rights under federal law. Please contact the Federal Trade Commission or the Federal Communications Commission for further information on these addi- tional rights.

If you are a company, individual, or other entity that makes telemar- keting calls, it is very important that you familiarize yourself with the operations of the National Do-Not-Call Registry and the rules requiring checking of the National Do-Not-Call Registry as part of making tele- marketing calls. Unless you fall under one of the exceptions estab- lished in the FCC/FTC rules (such as the exception for telemarketing by charitable organizations or for prior business relationships), you may not make telemarketing calls to numbers included in the National Do-Not-Call Registry. Before you rely on one of the exceptions, you should consult the rules. For information about the regulations, you may visit the National Do-Not-Call Registry at . You can find the FCC and FTC rules governing telemarketing and telephone solicitation, at 47 C.F.R. § 64.1200 and 16 C.F.R. Part 310, respectively. Texas law provides certain protections for a person who receives a telephone solicitation at a residence. A telephone solicitor must: • identify himself or herself by name; • identify the business on whose behalf he or she is calling; • identify the purpose of the call; and • identify the telephone number at which the person, company, or organization making the call can be reached. A telephone solicitor may not call a residence before 9:00 a.m. or after 9:00 p.m. on a weekday or Saturday or before noon or after 9:00 p.m. on Sunday. If a telephone solicitor uses an automatic dialing/announcing device, the machine must disconnect from your line within 30 seconds after termination of the call.




Slamming – Your Rights as a Customer Telephone companies are prohibited by law from switching you from one telephone service provider to another without your permission, a practice commonly known as “slamming.” If you are slammed, Texas law requires the telephone company that slammed you to do the following: 1. Pay, within five business days of your request, all charges asso- ciated with returning you to your original telephone company. 2. Provide all billing records to your original telephone company within 10 business days of your request. 3. Pay, within 30 days, your original telephone company the amount you would have paid if you had not been slammed. 4. Refund to you, within 30 business days, any amount you paid for charges during the first 30 days after the slam and any amount

more than what you would have paid your original telephone company for charges after the first 30 days following the slam. Your original telephone company is required by law to provide you with all the benefits, such as frequent flyer miles, you would have normally received for your telephone use during the period in which you were slammed.

Cramming – Your Rights as a Customer Placing charges on your phone bill for products or services without your authorization is known as “cramming” and is prohibited by law. Your telephone company may be providing billing services for other companies, so other companies’ charges may appear on your tele- phone bill. If you believe that you were “crammed,” you should contact the tele- phone company that bills you for your telephone service and request that it take corrective action. The Public Utility Commission of Texas requires the billing telephone company to do the following within 45 days of when it learns of the unauthorized charge: • Notify the service provider to cease charging you for the unau- thorized product or service; • remove any unauthorized charge from your bill; • refund or credit all money to you that you have paid for unautho- rized charge; and • on your request, provide you with all billing records related to any unauthorized charge within 15 business days after the charge is removed from your telephone bill. If the company fails to resolve your request, or if you would like to file a complaint, please write or call the Public Utility Commission of Texas, P.O. Box 13326, Austin, Texas 78711-3326, (512) 936-7120 or toll-free in Texas at (888) 782-8477. Hearing and speech-impaired individuals with text telephones (TTY) may contact the commission at 1-800-735-2988. Your phone service cannot be disconnected for disputing or refusing to pay unauthorized charges. You may have additional rights under state and federal law. Please contact the Federal Communications Commission, the Attorney General of Texas, or the Public Utility Commission of Texas if you would like further information about possible additional rights.

If you have been slammed, you can change your service immediately back to your origi- nal provider by calling the alleged unauthorized telecommunications provider . You should also report the slam by writing or calling the Public Utility Commission of Texas, P.O. Box 13326, Austin, Texas

78711-3326, (512) 936-7120 or in Texas (toll free) 1 (888) 782- 8477, fax: (512) 936-7003, e-mail address: customer@puc.state. . Hearing and speech-impaired individuals with text telephones (TTY) may contact the commission at 1-(512)-936-7136. You can prevent slamming by requesting a preferred telephone com- pany freeze from BTEL. With a freeze in place, you must give formal consent to “lift” the freeze before your phone service can be changed. A freeze may apply to local toll service, long distance service, or both. The Public Utilities Commission of Texas can give you more informa- tion about freezes and your rights as a customer.

For more information, you may contact the business office at 979-798-2121




BTEL offers Prepaid Local Telephone Service, or PLTS, which gives eligible customers an opportunity to manage outstanding telephone balances. PLTS is available as a one-time option for eligible custom- ers. If you are a residential customer whose service has been sus- pended or disconnected for non-payment of charges, and you have never received PLTS from BTEL, you can subscribe to PLTS. PLTS customers receive flat rate basic local telephone service with touch tone, access to 911, access to the company’s repair and busi- ness services offices, a white pages directory listing or non-published service if requested, and toll blocking. The charges for these services will be at the company’s tariffed rates. Applicable surcharges or fees must also be paid. Normal service connection and restoral fees may apply. PLTS customers must make an advance payment for up to two months of PLTS service and any applicable service charges. Subsequent payments are billed one month in advance, and must be paid by the due date. PLTS does not include long distance calling, collect calling, access to directory assistance, or access to usage sensitive services such as call return, call trace, and auto redial. Other services provided by the company are not available to PLTS customers. PLTS service will be disconnected immediately without notice for vio- lation of the PLTS requirements and the customer will not be eligible for PLTS service again with the company. A PLTS customer can return to basic telephone service when the customer has a zero balance on the PLTS account and has paid all outstanding debt owed to BTEL, including toll charges.

Eligible customers may subscribe to PLTS or obtain further information by contact- ing BTEL Business Office at (979) 798- 2121 during normal business hours. A customer has the right to receive basic local telephone ser- vice without entering PLTS if the cus- tomer does not owe for basic local telephone charges.



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SEARCHING FOR BUSINESSES From the main screen, simply enter the type of business or the name of the business that you are looking for in the “FIND” box. You will be directed to a page containing all of the businesses that match your search, as well as a map indicating where each business is located (if an address was provided) . By clicking on any advertiser’s address, you can get an exact location of the business on the map, as well as the option of obtaining driving directions from your own location! From the listing information on the right, you can also access a business’s ad as it appears in the Yellow Pages, access their website or send them a quick email (if the advertiser has chosen these options) .

SEARCHING FOR PEOPLE From the main screen, click on “PEOPLE SEARCH” and simply enter the name of the person or people you are looking for in the “FIND” box. You will be directed to a page containing all of the people that match your search, as well as a map indicating where each person is located (if an address was provided). REVERSE PHONE NUMBER SEARCH You can search for residences and businesses by telephone number by clicking on the “PEOPLE SEARCH” tab from the main screen and entering telephone number into the “FIND” box. You will be directed to a page showing any person or business with the phone number that matches your search, as well as a map indicating the location (if an address was provided ). Please note: Results will not contain cell phone numbers.

MISSED THE PRINTED DIRECTORY? Want to enhance the way your business’ information appears in the online directory? Please contact DPS Media at (866) 221-4300 if you wish to be contacted by a Sales Representative anytime during the year! LOCAL BUSINESSES AT YOUR FINGERTIPS! LOCAL • ACCURATE • VERIFIED Local Search Made Easy ®




How to Contact Our Business Office If you wish to contact our business office for any reason concerning your service or to arrange for additional service, we will be glad to assist you in any way that we can. Bills may be paid and information can be obtained at our office between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday, at 314 W. Texas Street in Brazoria. Our telephone numbers are 979- 798-2121 and 800-396-2910. You may pay your bills by mail, or request information in writing. Our mailing address is P.O. Box 2008, Brazoria, Texas 77422-2008 Your Rights to Inspect the Telephone Company’s Tariffs & Service Rules The services provided to you by the company are public utility ser- vices. The rules, regulations and charges for these services are shown in the Telephone Company’s tariffs. The tariffs are changed from time to time, and where there is a conflict between the tariffs and the information in this notice the tariffs will apply. These documents are on file in our business office and you may ask to see them during office hours. If you want to ask for copies, we will provide them at a reasonable charge for the cost of making the copies. If you are applying for residential service, you will be informed of the lowest priced services we make available. We will explain the alterna- tives available at your location, discuss any installation charges, and discuss equipment choices which may be available to you. Credit History & Deposits It is the telephone company’s policy to apply a customer’s credit history equally for a reasonable period of time to a spouse or former spouse who shared the service, without modification and without additional qualifications that are not normally required of a customer. If you are applying for residential service, you must establish satis- factory credit before we can accept your application. Credit may be established in several ways: a) Prior Residential Telephone Service – you can provide us with sufficient information to verify that you were a residential cus- tomer of a telephone company during the preceding two years; you are not delinquent in payment of your account with that telephone company; you did not have more than one past-due monthly bill with that telephone company during the last 12 consecutive months; and that you never had service disconnect- ed for non-payment. b) Credit References – you can provide us with appropriate credit ref- erences, including but not limited to acceptable credit cards, letters of credit, names of credit references which we can contact quickly and inexpensively, or proof of ownership of substantial equity. c) Letter of Guarantee – you can furnish, in writing, a satisfactory guarantee from a third party to secure payment of your telephone bills. The third party guarantor must be a customer of the com- pany for at least one year, has to have established satisfactory credit of their own, and can not have been disconnected for non-payment of their account.

d) Credit Due to Your Age – You can show us you are 65 years of age or older, and that you do not have an outstanding account balance for residential service with any telephone company which accrued within the last two years. The following information is to acquaint you with some of the rules and practices of our company and your rights as a customer. Our policy is that our services are provided without discrimination as to your race, nationality, color, religion, sex or marital status, income level, source of income, or from unreasonable discrimination on the basis of geographical location. “Your Rights as a Customer” information is available in Spanish from the company both by mail and at the business office. “Sus Derechos Como Cliente” hay informacion en español de la company por cerreo en la oficina de negocios. Deposits for Applicants and Customers If a residential or business applicant does not establish credit as described above, a deposit will be required by the company. A deposit or additional deposit may also be required before services are restored after suspension for nonpayment. We may not require a deposit in excess of one-sixth of your annual billing. a) You have been delinquent in paying a bill for telephone service on more than 1 occasion during the last 12 months of service, or if your service was disconnected for nonpayment. You must pay the deposit or furnish a letter of guarantee within 10 days after the company issues a written termination notice and request for deposit. We may require an additional deposit from residential customers when: b) Your actual usage is three times your original estimated usage, or three times the average usage of your most recent three bills and your current usage exceeds $150 and 150% of the initial deposit during the first 12 months of service. You must pay the deposit within 10 days after the company issues a written termination notice and request for deposit. c) Your actual billings are at least twice the amount of estimated billings after two billing periods and a suspension notice has been issued on a bill within the previous 12 months. You must pay the deposit within 15 days after the company issues a written termination notice and request for deposit. In each of the above cases, you may choose to pay the current bill instead of paying the deposit, if you have not chosen this option in the last 12 months. Deposits for Residential Customers We may require an initial deposit from residential customers when:



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