Brandenburg2021Telco

BUSINESS OFFICES / TABLE OF CONTENTS

TABLE OF CONTENTS

Business Offices, Customer Service & Billing Inquiries Brandenburg Monday through Friday 8:00 a.m. to 5:00 p.m. Saturday 8:00 a.m. to 12:00 Noon 200 Telco Dr. Brandenburg . . . . . . . . . . . 270-422-2121 Hardinsburg Monday through Friday 8:00 a.m. to 5:00 p.m. E.S.T. 213 S. Main Hardinsburg . . . . . . . . . . . . . 270-580-4466 Radcliff Monday through Friday 8:00 a.m. to 5:00 p.m. 316 West Lincoln Trail Blvd. Radcliff . . . . 270-351-4466 Elizabethtown Monday through Friday 8:00 a.m. to 5:00 p.m. 2840 Leitchfield Rd Elizabethtown . . . . . . 270-982-4466 Each of our locations has an after-hours depository. Repair Service Reporting A Service Out Of Order . . . . . . . . . . . . . . . 611 Call Before You Dig For buried cable location . . . . . . 811 or 1-800-752-6007 Directory Assistance Numbers Not Listed in the Directory Dial 411 for ALL Directory Assistance Refer To Page 10 Fort Knox Information . . . . . . . . . . . . . . . . 502-624-1000 Yellow Page Advertising DPS Media . . . . . . . . . . . . . . . . . . . . . . 1-866-221-4300 United Way of Central KY 2-1-1 Resource Service For Help Connecting to Community Resources. . . . .211 Help Desk Meade/Breckinridge . . . . . . . . . . . . . . . . . 270-547-5171 Grayson Country . . . . . . . . . . . . . . . . . . . . 270-396-5171 Hardin County . . . . . . . . . . . . . . . . . . . . . . 270-877-5171 South Hardin/Hodgenville . . . . . . . . . . . . . 270-982-5171

Emergency Numbers Emergency and County Wide Calling Numbers . . . . 2 Class Services Extended Area Service . . . . . . . . . . . . . . . . . . . . . . . 3 Class Services Instructions . . . . . . . . . . . . . . . . . . 4-8 Call Answering / Voicemail . . . . . . . . . . . . . . . . . . . . 9 Your Telephone Company Long Distance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Area Codes & ZIP Codes . . . . . . . . . . . . . . . . . . . . 11 Area Codes for Some Cities . . . . . . . . . . . . . . . . . . 12 International Calling . . . . . . . . . . . . . . . . . . . . . . . . . 13 Kentucky Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Ten Digit Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Lifeline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 High-Speed Broadband. . . . . . . . . . . . . . . . . . . . . . 16 Digital Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Alarm & Surveillance . . . . . . . . . . . . . . . . . . . . . . . . 18 Brandenburg Telecom Business Services . . . . . . . 19 Customer Information . . . . . . . . . . . . . . . . . . . . . . . 22 Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Customer Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 School Calendars School Calendars . . . . . . . . . . . . . . . . . . . . . . . 20-21 To our customers, thank you for your loyalty, your friendship and the opportunity to serve you. We sincerely appreciate you.

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Brandenburg Telephone Co.