Brandenburg2021Telco

REGULATIONS

Use of Service The right of the customer is to use the equip- ment and service furnished under such rules as the Company may, from time to time, prescribe for the purpose of personal com- munication. The use of service is restricted to the customer and his family, or his employees, depending upon the customer’s business. Taxes The Federal Revenue Act imposes a tax on both local and long distance service. The amount of these taxes at the rates imposed by law are included in your monthly statement. The telephone service and facilities furnished in Kentucky are also subject to taxes imposed by the Commonwealth of Kentucky and local governments. Telephone Numbers The customer has no property right to the telephone number or any right to continuance of service through any particular central office. The Telephone Company may change the telephone number or the central office designation, or both, of a customer whenever it deems it advisable in the conduct of its business to do so. Advertising Telephone Numbers Residential telephones are installed on the understanding that they will be used for normal social purposes and not in connection with any business. Advertising residential telephone num- bers for business purposes will be considered sufficient cause for the Telephone Company to charge the business rate without further notice.

Customers Responsible for Long Distance Charges Customers will be held responsible for all long distance messages originating or received collect at their telephones, whether made by themselves or others; for this reason it is sug- gested that customers refrain from permitting outsiders to use their telephones for any calls. Telephone Safety The telephone is one of the safest appliances in your home or office. There are, however, a few situations where a telephone user needs to be cautious. Use of the telephone near water The telephone should not be used while you are in a bathtub, shower or pool. Immersion of the telephone or handset in water could cause an electrical shock. Use of the telephone during an electrical storm You should avoid using a telephone during an electrical storm in your immediate area; calls of an urgent nature should be brief. Although this system uses protective mea- sures to limit abnormal electrical surges from entering your home, absolute protection is impossible. There is a remote risk of a danger- ous electrical shock from lightning when using the telephone during a nearby electrical storm. Use of the telephone to report a gas leak If you think you’ve found a gas leak, you should not use a telephone in the vicinity of the leak until the leak is repaired. The tele- phone contains electrical contacts that could generate a tiny spark when you lift the handset

and dial. While unlikely, it may be possible for this spark to trigger an explosion if the gas concentration is high enough. *For information about any telephone service, call our business office. Your service represen- tative will be glad to help you. Utility Complaints We want to provide you with excellent service. Should you have a billing or a service problem we encourage you to call one of our business offices at 270-422-2121, 270-351-4466, 270- 877-2113, 270-982-4466, 270-580-4466, or 270-396-4466 and speak with a service repre- sentative. Our staff will do everything possible to resolve the problem to your satisfaction. The Kentucky Public Service Commission maintains a Utility Customer Inquiry Number; Toll-Free Dial “1” & then 800-772-4636 for further assistance. The Public Service Commission does not regulate municipal util- ities, the Tennessee Valley Authority or cable television companies. How to Obtain Directories Additional directoriesordirectories forotherareas may be obtained by calling your Brandenburg Telephone customer service office. A charge for additional directories may apply. Errors in Directory Listings If your listing is incorrect or omitted from this directory, please contact your Brandenburg Telephone customer service office. We will correct our records to assure that such an error or omission does not recur.

Bills Telephone bills are rendered each month and are due and payable when rendered.

Meade County Bank 2175 By-Pass Rd., Brandenburg 40108 River Ridge Plaza, Brandenburg 40108 4800 Flaherty Rd., Vine Grove 40175 104 N. Dixie Hwy., Muldraugh 40155 West Point Bank 502 W. Dixie Av., Elizabethtown 42701 101 N. Walnut St., Upton 42784 Mail Payments to: Brandenburg Telephone Co. P.O. Box 599 Brandenburg, KY 40108-0599

Payments may be made at: 316 W. Lincoln Trail Blvd., Radcliff 40160 501 Highland Av., Vine Grove 40175 *Drop Box Only* 200 Telco Dr., Brandenburg 40108 Brandenburg Telecom, LLC 2840 Leitchfield Rd., Elizabethtown 42701 213 S. Main, Hardinsburg 40143 Bank of Clarkson 101 E. Main St., Clarkson 42726 First State Bank 240 N. First, Irvington 40146

Online Payments: Online payments can be made via the website at: www.bbtel.com or www.brandenburgtelecom.com . Payment must be made prior to mid- night Eastern Time to be received the next business day.

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Brandenburg Telephone Co.