Brandenburg2021Telco

CUSTOMER INFORMATION

Employee Identification Cards For your protection, every employee carries an official Brandenburg Telephone Company identification card showing his or her name and photograph. If you have the slightest doubt about anyone who says they are from the Telephone Company, please ask to see their identification. Customer Premise Wiring WE WILL BE GLAD TO HELP - No matter what type of house you are planning, conceal the telephone wiring within the walls in the same way as electrical wiring. An experienced telephone representative is always available to advise you on any matter of planning or installation. Call our business office. Repair Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial “611”

Customer Provided Equipment Customer provided equipment may be connected to Telephone Company facilities only if it is registered or otherwise complies with the FCC rules and meets the conditions set forth in the Company’s tariffs. These FCC rules and tariffs are designed to meet the convenience of the customer and at the same time protect the telephone network against any possible hazards to customers and Company employees. A service charge may be incurred if the Telephone Company visits the premises of the customer and the service difficulty or trouble is found to have been caused by the customer’s equipment or facilities. If you have any questions concerning the use of customer provided equipment, please contact your business office.

For Telephone Repair Service, Dial “611”

Pedestal or Pole

6

Cable

7

Customer Responsibility: 1. Phones, Cords, Fax, Modem, Answering Machines, Etc. 2. Inside Wiring 3. Telephone Jacks

Telephone Company Responsibility: 4. Network Interface Device (NID)- inside or outside home 5. Service Wire (buried or aerial) 6. Pedestal or Pole 7. Cable (buried or aerial)

5 Service Wire

2 Inside Wiring

Network Interface

4

1

3

Telephone Jacks

Telephones, Answering Machines, Fax Machines, Etc.

Do Not Call Registry Kentucky residential telephone customers who want to reduce calls from telemarketers may place their telephone numbers on a “no-call” list by contacting the Federal Trade Commission at 1-888-382-1222 (TTY 1-866-290-4236) or via the Internet at www.donotcall.gov . The no-call list does not restrict calls from businesses with which you have an existing relationship, debt or contract, businesses calling with your permission or charities soliciting donations. It may take up to 31 days for your request to take effect. You will remain on the no-call list unless your home telephone number changes. In addition, federal law requires a telemarketer to remove your number from its calling list upon your request. To file a complaint against a telemarketer, call 1-888-382-1222 or go to the web site www.donotcall.gov . You may also file complaints through the Kentucky Attorney General’s Office by calling 1-888-382- 1222 (TTY 866-290-4236), or by mailing a written complaint form to the Office of the Attorney General at 1024 Capital Center Drive, Suite 200, Attn: No Call, Frankfort, Kentucky 40601.

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Brandenburg Telephone Co.