Brandenburg2021Telco

BRANDENBURG TELEPHONE COMPANY NOVEMBER 2021 029090 NOVEMBER 2021 bbtel.com BRANDENBURG TELEPHONE Download Our App

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AREA CODES 270, 364 & 502

411bbtel.com

Keywords: Brandenburg Yellow Pages

Brandenburg Telephone Company has been a proud member of these communities since 1950. We celebrated our 70th year of operation during 2020. Virtually all of our staff is made up of people who live in our communities. Our dedicated staff works every day to provide the best communications services available anywhere.

Since our founding, the Company’s goal has been to provide outstanding commu- nications services, unmatched customer service and state-of-the-art technology to support an outstanding quality of life for this portion of rural Kentucky. The majority of our service area utilizes fiber optic technology, and we work every day to deploy fiber to the rest of the service area. During the last couple of years, the value and necessity of robust technology has become apparent. Our commitment to our home area has allowed us to expedi- tiously meet the rapidly-changing technological needs of our communities – including, but not limited to, partnering with local school districts to ensure students have access to technology necessary to support their education. Having state-of-the-art technologies available has allowed our communities to better adapt to unexpected situations. It is our continuing pledge to focus on these communities and to do our part to make this one of the very best places to live and work.

Cover Photo By: Magnify Media

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Thank you for your business.

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Proudly Serving Our Local Communities

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BUSINESS OFFICES / TABLE OF CONTENTS

TABLE OF CONTENTS

Business Offices, Customer Service & Billing Inquiries Brandenburg Monday through Friday 8:00 a.m. to 5:00 p.m. Saturday 8:00 a.m. to 12:00 Noon 200 Telco Dr. Brandenburg . . . . . . . . . . . 270-422-2121 Hardinsburg Monday through Friday 8:00 a.m. to 5:00 p.m. E.S.T. 213 S. Main Hardinsburg . . . . . . . . . . . . . 270-580-4466 Radcliff Monday through Friday 8:00 a.m. to 5:00 p.m. 316 West Lincoln Trail Blvd. Radcliff . . . . 270-351-4466 Elizabethtown Monday through Friday 8:00 a.m. to 5:00 p.m. 2840 Leitchfield Rd Elizabethtown . . . . . . 270-982-4466 Each of our locations has an after-hours depository. Repair Service Reporting A Service Out Of Order . . . . . . . . . . . . . . . 611 Call Before You Dig For buried cable location . . . . . . 811 or 1-800-752-6007 Directory Assistance Numbers Not Listed in the Directory Dial 411 for ALL Directory Assistance Refer To Page 10 Fort Knox Information . . . . . . . . . . . . . . . . 502-624-1000 Yellow Page Advertising DPS Media . . . . . . . . . . . . . . . . . . . . . . 1-866-221-4300 United Way of Central KY 2-1-1 Resource Service For Help Connecting to Community Resources. . . . .211 Help Desk Meade/Breckinridge . . . . . . . . . . . . . . . . . 270-547-5171 Grayson Country . . . . . . . . . . . . . . . . . . . . 270-396-5171 Hardin County . . . . . . . . . . . . . . . . . . . . . . 270-877-5171 South Hardin/Hodgenville . . . . . . . . . . . . . 270-982-5171

Emergency Numbers Emergency and County Wide Calling Numbers . . . . 2 Class Services Extended Area Service . . . . . . . . . . . . . . . . . . . . . . . 3 Class Services Instructions . . . . . . . . . . . . . . . . . . 4-8 Call Answering / Voicemail . . . . . . . . . . . . . . . . . . . . 9 Your Telephone Company Long Distance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Area Codes & ZIP Codes . . . . . . . . . . . . . . . . . . . . 11 Area Codes for Some Cities . . . . . . . . . . . . . . . . . . 12 International Calling . . . . . . . . . . . . . . . . . . . . . . . . . 13 Kentucky Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Ten Digit Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Lifeline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 High-Speed Broadband. . . . . . . . . . . . . . . . . . . . . . 16 Digital Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Alarm & Surveillance . . . . . . . . . . . . . . . . . . . . . . . . 18 Brandenburg Telecom Business Services . . . . . . . 19 Customer Information . . . . . . . . . . . . . . . . . . . . . . . 22 Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Customer Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 School Calendars School Calendars . . . . . . . . . . . . . . . . . . . . . . . 20-21 To our customers, thank you for your loyalty, your friendship and the opportunity to serve you. We sincerely appreciate you.

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Brandenburg Telephone Co.

EMERGENCY NUMBERS

FOR EMERGENCIES ONLY DIAL 911 WRITE IN THE TELEPHONE NUMBERS YOU WILL NEED IN CASE OF EMERGENCY POLICE FIRE AMBULANCE DOCTOR STATE POLICE Kentucky State Police Emergencies only - Crime, Accidents, Drunk Drivers

Breckinridge County Ambulance • Dispatch • Fire • Police . . . . . . . . . . . . . .270-756-6266 Breckinridge County Sheriff . . . . . . . . . . . . . . . . . . . . . .270-756-2361 Grayson County Ambulance Non-Emergency. . . . . . . . . . . . . . . . . . . . . .270-259-9601 Dispatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-259-0303 Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-259-3131 Grayson County Sheriff. . . . . . . . . . . . . . . . . . . . . . . . . .270-259-3024 Police. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-259-3850 Hardin County Ambulance Non-Emergency Transfers. . . . . . . . . . . . . .270-769-3342 Control Burns • Dispatch • Fire . . . . . . . . . . . . . . . . . . .270-765-2900 Vine Grove Fire Department Dispatch . . . . . . . . . . . . . .270-877-2414 Hardin County Sheriff Non-Emergency . . . . . . . . . . . . . 270-765-5133 or 270-765-7656 City Police Elizabethtown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-765-4125 Radcliff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-351-4477 Vine Grove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-877-2252 Meade County Ambulance • Dispatch • Fire • Police . . . . . . . . . . . . . .270-422-4911 Meade County Sheriff . . . . . . . . . . . . . . . . . . . . . . . . . . .270-422-4937

Toll Free. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-222-5555 Routine Calls - Elizabethtown, KY . . . . . . . . . . . . . . . . .270-766-5078 Federal Bureau of Investigation (FBI) Non-Emergency ONLY . . . . . . . . . . . . . . . . . . . . . . . . . .502-263-6000 Poison Control Center (Kentucky Regional Poison Center) Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-222-1222 Kentucky Relay Service See additional information on Page 14 regarding this service (TDD) Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-648-6056 (VOICE) Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-648-6057 Kentucky State Child/Adult Abuse Hotline Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-877-597-2331

ALL EXCHANGES OF THE BRANDENBURG TELEPHONE COMPANY

In any emergency if you do not know who to call, “DIAL 911” and you will be connected to an agency that can give you assistance.

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Brandenburg Telephone Co.

EXTENDED AREA SERVICE

Your Local Calling Area

TO or FROM

Fort Knox /

422 788 536 Brandenburg Cloverport Custer

Irvington

Hardinsburg

McDaniels

828 496 877 North Garrett Payneville

Battletown

Muldraugh

Vine Grove

624, 626, 799, 942, 943

547, 668, 863

580, 756

497

257, 902

497 422

Battletown

Brandenburg Custer Hardinsburg Irvington North Garrett

536 580, 756 547, 668, 863

828 496 257,902 See List 788

Payneville McDaniels

Fort Knox/Muldraugh

Cloverport

Fort Knox/ Muldraugh

624, 626, 799, 942, 943

Long Distance Call

Local Call

TO or FROM

Caneyville

Cecilia

Clarkson

See List 624, 626, 799, 942, 943 Elizabethtown

Fort Knox /

Muldraugh

Hodgenville

Leitchfield

North Garrett

Radcliff

South Hardin

Vine Grove

862 951

369, 949

230, 259, 287, 397

877

358

879

242, 396

828

219, 272 351, 352

879

Caneyville

242, 396

Clarkson

See List 230, 259, 287, 397 219, 272, 351, 352 369, 949 877

Elizabethtown Leitchfield Radcliff South Hardin

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Vine Grove

Elizabethtown

234, 360, 706, 735, 737, 739 763, 765, 766, 769, 979, 982

Long Distance Call

Local Call

Prefix List

Note: This schedule assumes that a subscriber’s service provider has established the appropriate arrangements to permit local calling.

Brandenburg Telephone Service Area

Communities Served by Brandenburg Telephone

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Brandenburg Telephone Co.

CLASS SERVICES INSTRUCTIONS

Automatic Callback Keeps redialing busy numbers and tells you when the line is free. How to Use: 1. When you hear a busy signal, hang up. 2. Pick up the handset and listen for a normal dial tone. 3. Press *66. 4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free (some phones ring normally). 6. Pick up the handset to automatically place the call. To Cancel: 7. Hang up. 8. Pick up the handset and listen for the normal dial tone. 9. Press *86. 10. Listen for confirmation tone or announcement. Hang up. Automatic Recall Redials your last caller even if you couldn’t answer in time. How to Use: 1. Pick up the handset and listen for a normal dial tone. 2. If you were already on the phone and ignored a call waiting tone, depress the “switchhook” and release quickly. 3. Press *69. Your call will go through like a normal call. If the Line is Busy: 4. Hang up. Your phone will keep trying the line for up to thirty minutes. 5. A special call back ring alerts you if the line becomes free. (Some phones ring normally.) 6 Pick up the handset to automatically place the call. To Cancel: 7. Hang up. 8. Pick up the handset and listen for the normal dial tone. 9. Press *89. 10. Listen for confirmation tone or announcement. Hang up.

Avoid-A-Call Gives you control over which calls you’ll take. How to Use: 1. Pick up the handset and listen for the dial tone. 2. Press *68.

3. Listen for an announcement telling you whether the calling feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your acceptance list. 4. Follow the voice instructions and Press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). To Add the Last Caller to Your Acceptance List: 5. Press #01#. To Hear the Phone Numbers on Your List: 6. Press 1. 7. After the list is read, voice instructions will follow. To Add a Number to Your List: 8. Press #. 9. Follow the voice instructions you hear. You can store up to 31 phone numbers on your list. To Remove a Number From Your List: 10. Press *. 11. Follow the voice instructions to remove any or all of those numbers. To Hear Instructions Again: 12. Press 0. When Someone Calls: 13. When your service is turned ON, you’ll receive calls only from those on your acceptance list. 14. Callers who are not on your list will simply hear an announce- ment that you are not accepting calls at this time. Blocking Prevents your phone number from being displayed to the person receiving your call. How to Use: 1. Pick up the handset and listen for the dial tone. 2. Press *67. 3. Dial the number you’re calling as usual. 4. Press #. 5. The person you’ve called will not be able to see your number displayed on their telephone display screen. Instead, a “P” or private will be displayed. Note: * You must press *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call.

For monthly rates and service charges on any of the above features, contact your local business office.

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Brandenburg Telephone Co.

CLASS SERVICES INSTRUCTIONS

Calling Number Lets you see the number calling before you answer the phone. How to Use: 1. When you receive a call, wait until your telephone completes the first ringing signal. 2. The telephone number of the person calling you will automat- ically appear on your display screen. Note: This service requires the purchase of a display telephone or add- on display unit.

To Hear the Phone Numbers on Your List: 6. Press 1. 7. After the list is read, voice instructions will follow. To Add a Number to Your List: 8. Press #. 9. Follow the voice instructions you hear. You can store up to 31 phone numbers on your rejection list. To Remove a Number From Your List: 10. Press *. 11. Follow the voice instructions to remove any or all of those numbers from your rejection list. To Hear Instructions Again: 12. Press 0. When Someone Calls: 13. If your service is turned ON, callers who are on your rejection list will hear an announcement that your number is not accept- ing calls at this time. All other calls will ring through as usual. Distinctive Ringing/Call Waiting Announces important callers with a special ring. How to Use: 1. Pick up the handset and listen for the dial tone. 2. Press *61. 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your list. 4. Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). To Add the Last Caller to Your VIP List: 5. Press #01#. To Hear the Phone Numbers on Your List: 6. Press 1. 7 After the list is read, voice instructions will follow. To Add a Number to Your List: 8. Press #. 9. Follow the voice instructions you’ll hear. You can store up to 31 phone numbers on your VIP list. To Remove a Number From Your List: 10. Press *. 11. Follow the voice instructions to remove any or all of those numbers. To Hear Instructions Again: 12. Press 0. When Someone Calls: 13. If the call is from someone on your VIP list, you’ll hear a spe- cial ring. All other calls will have a normal ringing pattern. 14 . If you have Call Waiting and get a call from a number on your list while you’re on another call, you’ll hear a special Call Waiting tone. All other calls are signaled by a normal tone.

Calling Name and Numbe r Lets you see who’s calling before you answer the phone. How to Use: 1. When you receive a call, wait until your telephone completes the first ringing signal. The telephone number calling you - and the name associated with that number in telephone company records - will auto- matically appear on your display screen. Note: This service requires the purchase of a display telephone or add- on display unit. 2 Note: This service must be purchased with one of the previously listed two services and Call Waiting. This service also requires the purchase of a display telephone or add-on display unit. Call Block Blocks unwanted calls from disturbing you. How to Use: 1. Pick up the handset and listen for the dial tone. 2. Press *60. 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list. Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). 4. Spontaneous Caller ID on Call Waiting Lets you see who’s calling while you’re on the phone.

To Add the Last Caller to Your Rejection List: 5. Press #01# .

For monthly rates and service charges on any of the above features, contact your local business office.

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Brandenburg Telephone Co.

CLASS SERVICES INSTRUCTIONS

Call Waiting If you have an incoming call while you’re already on the line, the Call Waiting feature will alert you. You may then put the first party on hold while you catch your second call. It will greatly reduce missed calls due to a busy phone! Here’s How Your CALL WAITING Feature Alerts You: 1. A beep tone tells you another call is waiting. Only you hear this tone. 2. Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered. 3. The second caller hears the normal ringing tone only. To Answer the Second Call: 1. Depress the switchhook/plunger for about one second to place your first call on hold. 2. You will automatically be connected with the second caller. To Alternate Between Calls: 1. By depressing the switchhook/plunger for about a second, you may alternate between calls. 2. Each conversation is private and cannot be heard by the other caller. To Terminate Either Call: 1. Simply hang up. 2. Your telephone will then ring. 3. When you answer it, you’ll be connected with the other caller.

Anonymous Caller Rejection Blocks a private or anonymous call from ringing into your line. How to Use: 1. Pick up the handset and listen for dial tone. 2. Press *77. 3. Listen for confirmation tone or announcement. Hang up. When Someone Calls: Callers who have blocked the display of their number and name will hear an announcement that you do not accept anonymous calls and they should cancel the blocking option and call again. All other calls will ring through as usual. To Cancel: 4. Pick up the handset and listen for dial tone. 5. Press *87. 6. Listen for confirmation tone or announcement. Hang up. Teen Service Teen Service allows you to have two phone numbers, a primary and a secondary number. The primary number rings normally. The secondary number has a spe- cial ring (long-long). For monthly rates and service charges on any of the above features, contact your local business office.

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Brandenburg Telephone Co.

CLASS SERVICES INSTRUCTIONS

Call Forwarding Don’t Answer Fixed This feature means your phone can transfer incoming calls to another number when you don’t answer. This number is a predetermined num- ber selected at the time you order the service. To Forward Your Calls: 1. Lift the receiver and listen for dial tone. 2. Press *92 to turn service ON . 3. You will hear a confirmation tone. Your number is now forwarded. To Discontinue Call Forwarding-Fixed: 1. Lift the receiver and listen for dial tone. 2. Press *93 to turn service OFF . 3. You will hear a confirmation tone. Call Forwarding Don’t Answer Fixed is now discontinued. Call Forwarding Busy Line Fixed This feature means your phone can transfer incoming calls to another number when your number is busy. This number is a predetermined number selected at the time you order the service. To Forward Your Calls: 1. Lift the receiver and listen for dial tone. 2. Press *90 to turn service ON . 3. You will hear a confirmation tone. Your number is now forwarded. To Discontinue Call Forwarding-Fixed: 1. Lift the receiver and listen for dial tone. 2. Press *91 to turn service OFF . 3. You will hear a confirmation tone. Call Forwarding Busy Fixed is now discontinued.

Three-Way Calling This feature lets you turn an everyday two-way phone call into a three- way conversation. To Add a Third Party: 1. First, to hold your existing call, depress the switchhook/ plung- er for about a second. 2. Then dial the third number. 3. When the third party answers, you may talk privately before completing your three-way connection. 4. With your third party on the line, depress the switchhook/ plunger for a second to add the holding party. 5. If for some reason the call to the third party is not completed, depress the switchhook/plunger twice to get back to your held party. To Disconnect the Third Party: 1. Depress the switchhook/plunger for about a second. You will now have only the original party on the line. To Disconnect Completely: 1. Simply hang up. 2. If either of the two parties hangs up, you can continue to talk to the one remaining. Call Forwarding This feature means your phone can transfer incoming calls to another number of your choice. Call forwarding is great for the business person who wants to catch after-hours business calls at home, or for anyone who doesn’t want to miss an important call. To Forward Your Calls: 1. Lift the receiver and listen for the dial tone. 2. Press *72. 3. Now, dial the number where you wish your calls forwarded. 4. When someone answers at the forwarded number, Call Forwarding is put into effect. 5. If there’s no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is in effect. 6. Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make outgoing calls from this phone. To Discontinue CALL FORWARDING: 1. Lift the receiver and listen for the dial tone. 2. Press *73. 3. Listen for two beeps. Call Forwarding is now discontinued. For monthly rates and service charges on any of the above features, contact your local business office.

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Brandenburg Telephone Co.

CLASS SERVICES INSTRUCTIONS

Selective Call Forwarding Routes important callers to an alternate phone number. How to Use: 1. Pick up the handset and listen for the dial tone. 2. Press *63. 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forward list. 4. Follow the voice instructions and press 3 to turn the fea- ture ON (if it is currently off), or turn the feature OFF (if it is currently on). The first time you turn on the service, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you of the current “forward-to” number. 7. If the current number is correct, press 1. 8. If you wish to change the current “forward-to” number, press 0 and then follow the voice instructions. To Hear the Phone Numbers on Your List: 9. Press 1. 10. After the list is read, voice instructions will follow. To Add a Number to Your List: 11. Press #. 12. Follow the voice instructions you hear. You can store up to 31 phone numbers on your forward list. To Remove a Number From Your List: 13. Press *. 14. Follow the voice instructions to remove any or all of those numbers from your forward list. To Hear Instructions Again: 15. Press 0. When Someone Calls: 16. If your service is turned ON, and the caller is on your forward list, the call will be re-routed to your “forward-to” number. If the caller is not on your forward list, the call will ring at your home as usual. Speed Calling 8 Now you can call up to 8 of your most frequently dialed numbers just by dialing a one-digit code. This includes long distance DDD numbers. To Establish Your Speed Calling List: 1. Lift the receiver and listen for the dial tone. 2. Press *74. 3. Listen for the special dial tone. 4. Dial one of the 8 one-digit access code numbers (2-9) within 4 seconds. 5. Then dial the number you wish to Speed Code. (For long dis- tance entries, dial “1” and the area code before the number.) 6. Then depress the # button. To Add the Last Caller to Your Forward List: 5. Press #01#. To Enter Your “Forward-To” Number: 6.

7. Listen for confirmation tone to indicate your Speed Calling number is established. 8. At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number. To Use Your Speed Calling Feature: 1. Lift the receiver and listen for the dial tone. 2. Dial the appropriate one-digit access number (2-9). 3. Push the # button. To Change Your Speed Calling List: 1. Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

Speed Calling 30 Now you can call up to 30 of your most frequently dialed numbers just by dialing a two-digit code. This includes long distance DDD numbers. It’s a real time-saver! To Establish Your Speed Calling List: 1. Lift the receiver and listen for the dial tone. 2. Press *75. 3. Again, listen for the dial tone. 4. Dial one of the 30 two-digit access code numbers (20-49). 5. Then dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.) 6. Then depress the # button. 7. Listen for confirmation tone to indicate your Speed Calling number is established. 8. At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number. To Use Your Speed Calling Feature: 1. Lift the receiver and listen for the dial tone. 2. Dial the appropriate two-digit access number (20-49). 3. Push the # button. To Change Your Speed Calling List: 1. Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number. For monthly rates and service charges on any of the above features, contact your local business office.

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Brandenburg Telephone Co.

CALL ANSWERING / VOICEMAIL

Call Answering / Voicemail Call answering is easy to use. Options are available to allow your call- ers to leave messages for you when you are on and/or away from your phone. Simple detailed instructions for Call Answering will be provided to you by prompts after you have dialed the access number connecting you to your mail box. Listed below are those access numbers along with brief instructions. After voicemail is installed on your line, dial 270-396-1000, 270-547-1000, 270-877-1000, or 270-982-1000 to set up your pass- word and record your greeting. Use the number that is local to you. The original set up call must be made from your line. After you have set up your password you may call one of the access numbers from any touch tone phone to re-record your greeting, change your password, or retrieve your messages. Just follow the prompts after you dial the access number. The default password is 0000. If you hear “Stuttered Dial Tone”, that means you have new messages that you have not played. To hear these messages press “*98”. This will only work from your phone when you have unplayed messages. All other times you must dial the access numbers ( 270-396-1000, 270- 547-1000, 270-877-1000, or 270-982-1000 ) and follow the prompts.

You may turn your “Call Answering Service” ON & OFF by dialing the following codes: To turn ON Call Answering, press *92 To turn OFF Call Answering, press *93 If you have subscribed to the “Busy Call Forward Feature”, use the following codes to turn this service ON & OFF:

To turn ON Busy Call Forward Feature, press *90 To turn OFF Busy Call Forward Feature, press *91 Your 10 digit telephone number is your mail box number. Your password may be from 4 digits to 16 digits.

Stuttered Dial Tone sounds like a fast busy signal. This indicates you have a new message that you have not played. If you do not wish to hear your message at this time, you may dial any call using the stut- tered dial tone the same as you would a regular dial tone. Deleting messages that you do not need will conserve space in your mail box. You will not need further printed instructions if you listen to the prompts after you have dialed your mail box access number.

Brandenburg Telephone Company’s voicemail system has exciting new features and packages that customers can now choose from. These features include being able to receive voicemail messages as emails which give you the ability to listen to these messages on your computer. The features and packages are listed below:

Bronze

Silver

Gold

Platinum Package

Package

Package

Package

Call Answering

x

x x 1 1 x

x x 4 4 x x x x x x x x x x x x

x x 9 9 x x x x x x x x x x x x x

Email Notifications

Sub Mailbox

Associate Additional Phone Numbers

Phone Central Reply Feature Send Message

Forward Message

Auto Forward Message Remote Notification

Daily Notification Daily Schedules Specific Caller Special Events Distribution Lists

Outdial

Forward Multiple Numbers

For descriptions and further information regarding these features, go to our website www.bbtel.com or www.brandenburgtelecom.com or call one of our local offices. Brandenburg 270-422-2121 Elizabethtown 270-982-4466

Radcliff 270-351-4466 Vine Grove 270-877-2113

Hardinsburg 270-580-4466

Clarkson 270-396-4466

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Brandenburg Telephone Co.

LONG DISTANCE

Long Distance Services We offer competitively priced long distance service at a simple, low flat rate 24 hours a day, 7 days a week. You can also choose one of our call plans to satisfy your specific needs. We have a full line of affordable long distance services available for your home or office - whatever you need, when you need it. • No fee to switch We’ve been your neighbors for years, and we promise to continue our quest to provide you quality telephone services with the support you deserve - now and in the future. Company Code Dialing To utilize the service of a carrier other than your “preselected” carrier, dial the seven digit code of the company you wish to use, and then dial the long distance number as you would normally. Some equal access long distance companies accept company code dialing without a previously arranged account. Some companies may require that you set up an account with them before you can use their code. Each long distance company can provide you with their seven digit access code (101XXXX). Directory Assistance • One bill for local and long distance • Local people you know and trust Local Requests -To request a local number, you may call 411 up to five (5) times, per billing cycle, free of charge. You may request two (2) local numbers, per call, at no additional charge. Six (6) or more calls for local requests are 20 cents per call. Long Distance, Nationwide - To request a long distance number, you would also call 411 . Long Distance number requests are 85 cents per requested number, per phone call. Charges do apply to requests for numbers which are not listed, non-published or which the Operator cannot find. Customers who have a disability, which prevents the use of a directory, may apply for an exemption for local directory assistance charges. Dial 411 for ALL Directory Assistance. For 800 information dial 1-800-555-1212 .

Toll-Free Service Brandenburg Telephone Long Distance offers a Toll-Free Service that is a convenient way for your friends, family members, or customers to call you at your home or office anytime and charge the toll to your phone. Calls placed to your Toll-Free number will be billed based on BTLD’s applicable long distance rates. Long Distance Calling You may access the long distance company you have selected by dialing 1 + or 0 + the area code and telephone number for long dis- tance calls. A list of long distance companies that are available to Brandenburg Telephone Company customers may be obtained by contacting our business office. Questions regarding these companies’ rates and services can be obtained by contacting the long distance companies directly. * Please note: Long distance calls billed in the Custer (536), Irvington (547, 668, 863), Clarkson (242, 396), Cloverport (788), Hardinsburg (580, 756) and McDaniels (257, 902) exchanges are billed on CENTRAL time. All other exchanges are billed on EASTERN time. Direct Dialed Long Distance Calls 1 + area code + 7-digit telephone number. These rates are usually lower than operator-assisted calls.

Kentucky Area Code Map

Contact a Brandenburg Telephone Co. Service Representative for information on this exemption.

502

859

606

270/364

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Brandenburg Telephone Co.

AREA CODES & ZIP CODES

ZIP Code Information

Muldraugh ..........................................40155 Payneville ...........................................40157 Radcliff ...............................................40160 P.O. Box .........................................40159 Rhodelia .............................................40161 Rineyville ............................................40162 Sample ...............................................40143 Se Ree................................................40144 Sonora................................................42776 Stephensburg.....................................42724 Stephensport......................................40170 Union Star ..........................................40171 Upton..................................................42784 Vanzant...............................................40119 Vine Grove..........................................40175 Webster ..............................................40176 West Point ..........................................40177 Westview............................................40178 White Mills..........................................42788

Fort Knox................................40121, 40122 Garfield...................................40115, 40140 Glendale .............................................42740 Guston................................................40142 Hardinsburg........................................40143 Harned................................................40144 Hodgenville.........................................42748 Hudson...............................................40145 Irvington .............................................40146 Leitchfield ...........................................42754 P.O. Box .........................................42755 Locust Hill ..........................................40144 Lodiburg .............................................40146 Magnolia.............................................42757 Mauckport IN .....................................47142 McDaniels...........................................40152 McQuady............................................40153 Millerstown .........................................42726 Mooleyville..........................................40143

Axtel ...................................................40143 Battletown ..........................................40104 Big Clifty.............................................42712 Big Spring...........................................40175 Brandenburg ......................................40108 Buffalo ................................................42716 Caneyville ...........................................42721 Cecilia.................................................42724 Clarkson .............................................42726 Cloverport...........................................40111 Constantine ........................................40140 Corydon IN.........................................47112 Custer .................................................40115 Eastview .............................................42732 Ekron ..................................................40117 Elizabethtown.....................................42701 P.O. Box .........................................42702 Falls of Rough ....................................40119 Flaherty...............................................40175

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Brandenburg Telephone Co.

AREA CODES FOR SOME CITIES

UNITED STATES

Virginia (VA) Alexandria

Michigan (MI) Ann Arbor

North Dakota (ND) All areas

Tampa

813 772 561

703 703 434 540 757 804 360 360 206 509 253

734

701

Vero Beach

Alabama (AL) Birmingham

Arlington

Detroit

248/313/734

West Palm Beach

Ohio (OH) Akron Cincinnati Cleveland Columbus

205 256 251 334

Charlottesville Harrisonburg

Flint

810 616 269 517 906 989 248 586

Georgia (GA) Albany

330 513

Huntsville

Grand Rapids

229

Mobile

Norfolk

Kalamazoo

216/440

Atlanta Augusta

404/770

Montgomery Alaska (AK) All areas Arizona (AZ) Flagstaff

Richmond

Lansing

614 937 419 440 419

706 706 478 770 706 912

Marquette Saginaw

Washington (WA) Bellingham

Dayton

Columbus

907

Lima

Macon Marietta

Troy

Olympia Seattle Spokane Tacoma

Lorain Toledo

Warren

928 623

Rome

Glendale Phoenix

Minnesota (MN) Duluth

Savannah

Oklahoma (OK) Enid Oklahoma City

480/602

218 507

Hawaii (HI) All areas Idaho (ID) All areas Illinois (IL) Aurora Chicago Area Rockford Springfield Indiana (IN) Evansville Ft. Wayne Indianapolis South Bend Terre Haute Iowa (IA) Cedar Rapids Council Bluffs Des Moines Gary Cicero Mount Vernon Peoria

580 405

Tucson

520

Mankato

West Virginia (WV) All areas

808

Minneapolis

612/763/952

Arkansas (AR) Ft. Smith

304/681

Tulsa

539/918

St. Cloud St. Paul

320

479 501 870

Wisconsin (WI) Eau Claire

Oregon (OR) Eugene

208/986

612/651/952

Little Rock Texarkana

534/715

458/541

Mississippi (MS) Biloxi

Green Bay

920 608 262 414 262

Portland

503 503

630

228 662 601

California (CA) Anaheim

Madison

Salem

312/708/773

Greenville Jackson

657/714

Menomonee Falls

Pennsylvania (PA) Erie

708 618 309 815 217 812 260 219 317 574 812 319 712 515 563 712 620 913 785 316 270 859 502 859 225 985 337 504 318

Bakersfield Beverly Hills

661 310 559

Milwaukee

814 717 724

Missouri (MO) Jefferson City

Racine

Harrisburg New Castle Philadelphia Pittsburgh

Fresno

573 816

Wyoming (WY) All areas

Glendale La Mesa

747/818

Kansas City

307

215/610 412/724

619

St. Louis Sedalia

314/636

Long Beach Los Angeles

310/424/562 213/310/ 323/424/818

660 417 636

Reading Scranton

610 570

Springfield

CANADA

Troy

Rhode Island (RI) All areas South Carolina (SC) Charleston

Modesto Oakland

209 510 760 951 916 831 909

Alberta Calgary

Montana (MT) All areas Nebraska (NE) Lincoln

401

403/587

406

Palm Springs

Edmonton

780

Pasadena Riverside

626/747

843 803 864

British Columbia Vancouver

402/531

Columbia Greenville

236/250/778 236/250/778

North Platte

308

Sacramento

Victoria

Omaha

402/531

Salinas

South Dakota (SD) All areas Tennessee (TN) Chattanooga

San Bernardino

Manitoba

204/431

Nevada (NV) Carson City

605

San Diego 619/858 San Francisco 415/510/628/650 San Jose 408/510 San Mateo 650 Santa Barbara 805 Santa Monica 310 Van Nuys 747/818 Walnut Creek 925 Colorado (CO) Denver 303 Grand Junction 970 Pueblo 719 Connecticut (CT) Bridgeport 203 Hartford 860 Delaware (DE) All areas 302 District of Columbia (DC) All areas 202

775

Dubuque Sioux City

New Brunswick Newfoundland

506 709 902

Las Vegas

702/725

423 931 731 865 901 806 817 512 956 361 214 915 817 409

Reno

775

Kansas (KS) Dodge City Kansas City

Clarksville Jackson Knoxville Memphis Nashville Texas (TX) Amarillo

Nova Scotia

New Hampshire (NH) All areas

603

Ontario London Ottawa*

Topeka Wichita

226/519/548

New Jersey (NJ) Atlantic City

343/613 249/705

609 201 201 732 973 609

615/629

Sault Ste. Marie

Kentucky (KY) Bowling Green

Hackensack Jersey City

Thunder Bay

807

Toronto

416/437/647

New Brunswick

Lexington Louisville Richmond

Arlington

Newark Trenton

Quebec Montreal

Austin

438/514 418/581

Brownsville

Quebec City

New Mexico (NM) All areas

Louisiana (LA) Baton Rouge

Corpus Christi

505/575

Dallas

Saskatchewan

306

El Paso

Hammond Lafayette

New York (NY) Albany

Yukon & Northwest Territories

Fort Worth Galveston

518

405/867

New Orleans Shreveport Maine (ME) All areas

Bronx Buffalo

347/718/917

Houston Lubbock

281/346/713/832

716

806 325

New York City

212/347/ 646/718/917/929

Mason

207

Florida (FL) Boca Raton Cocoa Beach Ft. Lauderdale Ft. Myers Gainesville Jacksonville

For the most up-to-date Area Code information please visit: www.nanpa.com

San Antonio

210/830

Poughkeepsie

845 585

561 321 954 239 352 904 386 863 305

Maryland (MD) Annapolis

Tyler Waco

903 254 979 940

Rochester

410 410 301

Staten Island Syracuse Watertown White Plains

347/718

Baltimore Rockville

Wharton

315 315 914

Wichita Falls

Massachusetts (MA) Boston

Utah (UT) Moab

617

435 801

Lake City Lakeland

North Carolina (NC) Asheville

Cape Cod Fitchburg Pittsfield Worcester

508/774

Salt Lake City Vermont (VT) All areas

revised 10/2021

828

978 413 508

Miami

Charlotte

704/910

Orlando Sarasota

321/407

802

Raleigh

919 910 336

941 850

Wilmington

Tallahassee

Winston-Salem

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Brandenburg Telephone Co.

INTERNATIONAL CALLING

Country Country TD Code Afghanistan.. 93. +11.5 Albania........ 355..... +8 Durres.................52 Tiranë ...................4 Algeria ........ 213..... +8 Samoa........*684......-4 Argentina ...... 54..... +4 Buenos Aires......11 Cordoba ...........351 Armenia ...... 374... +10 Aruba .......... 297..... +3 Australia ....... 61... +17 Central E. Region..2 N.E. Region..........7 S.E. Region ..........3 Austria .......... 43..... +8 Bahrain ......*973... +10 Belgium......... 32..... +8 Antwerp................3 Brussels ...............2 Belize.......... 501..... +1 Punta Gorda ........7 Bolivia......... 591..... +3 La Paz ..................2 Bosnia and Herzegovina 387..... +8 Sarajevo .............57 Brazil ............ 55..... +5 Brasilia................61 Rio de Janeiro....21 Sao Paulo...........11 Chile ............. 56..... +3 Santiago...............2 Valparaiso ..........32 China ............ 86... +14 Beijing (Peking) ..10 Shanghai ............21 Colombia....... 57..... +2 Bogota..................1 Cartagena ............5 Costa Rica .*506..... +2 Ashtarak .............32 Yerevan ..............10 Innsbruck .........512 Vienna ..................1 Adrar...................49 Bajaia .................34 American

Country Country TD Code Croatia ........ 385..... +8 Zagreb..................1 Cyprus ........ 357..... +9 Nicosia ...............22 Czech Republic...... 420..... +8 Denmark ......*45..... +8 Ecuador ...... 593..... +2 Los Rios ...............5 Quito.....................2 Egypt............. 20..... +9 Alexandria ............3 Cairo.....................2 El Salvador.. 503..... +1 Metro Area ...........2 Fiji............... 679... +19 Suva ...................32 Finland........ 358..... +9 Helsinki.................9 France........... 33..... +8 Paris .....................1 S.E. France ..........4 S.W. France .........5 Germany ....... 49..... +8 Berlin ..................30 Dresden............351 Frankfurt.............69 Munich ...............89 Greece .......... 30..... +9 Athens ................21 Guatemala .. 502..... +1 Jarry ...................26 Guyana........ 592..... +4 Linden ..............444 Haiti ............ 509..... +2 Comcel.............420 Haitel ................510 Honduras .... 504..... +1 Tegucigalpa .........2 Hong Kong .. 852... +15 Hungary ........ 36..... +8 Budapest..............1 Iceland........ 354..... +7 Reykjavik..............5 India .............. 91 .+12.5 Brno....................54 Prague..................3

Country Country TD Code Indonesia ...... 62... +14 Jakarta ...............21 Iran ................ 98 +10.5 Tehran ................21 Iraq ............. 964... +10 Baghdad ..............1 Israel........... 972..... +9 Haifa .....................4 Jerusalem.............2 Tel Aviv.................3 Italy............... 39..... +8 Bologna..............51 Naples ................81 Rome....................6 Venice ................41 Ivory Coast.. 225..... +7 Yamoussoukro...30 Japan............ 81... +16 Tokyo ...................3 Yokohama..........45 Kenya.......... 254... +10 Nairobi................20 Kuwait ........ 965... +10 Jahrah ..............477 Liberia........*231..... +7 Libya ........... 218..... +8 Benghazi ............61 Tripoli..................21 Liechtenstein .................... 423..... +8 Vaduz ...................2 Luxembourg*352 .... +8 Malaysia........ 60... +15 Kuala Lumpur ......3 Mexico .......... 52..... +1 Acapulco ..........744 Cancun.............998 Mexico City........55 Tijuana..............664 Mongolia ..... 976... +14 Ulaanbaatar........11 Netherlands .. 31..... +8 Amsterdam ........20 Rotterdam..........10 New Caledonia.... 687... +18 Noumea..............23 New Zealand 64... +19

Country Country TD Code Nicaragua.... 505..... +1 Managua ..............2 Nigeria ........ 234..... +8 Abuja ....................9 North Korea 850... +16 Pyong Yang .........2 Norway.......... 47..... +8 Oslo......................2 Pakistan........ 92... +12 Islamabad ..........51 Sukkur ................71 Panama....... 507..... +2 Panama City ........2 Paraguay..... 595..... +4 Asuncion ............21 Peru .............. 51..... +2 Lima......................1 Philippines .... 63... +15 Manila...................2 Poland........... 48..... +8 Krakow...............12 Warsaw ..............22 Portugal ...... 351..... +7 Lisboa.................21 Romania........ 40..... +9 Bucharest...........21 Russia ............. 7... +10 Moscow ...........495 Saudi Arabia 966... +10 Riyadh ..................1

Country Country TD Code Senegal ....... 221..... +7 Dakar....................8 Singapore...... 65... +15 Slovakia ...... 421..... +8 Bratislava .............2 South Africa.. 27..... +9 Cape Town ........21 Johannesburg....11 Pretoria...............12 South Korea.. 82... +16 Incheon ..............32 Seoul ....................2 Spain............. 34..... +8 Barcelona...........93 Madrid................91 Sri Lanka....... 94... +12 Panadura............34 Suriname .... 597..... +4 Paramaribo ..........4 Sweden ......... 46..... +8 Göteborg............31 Stockholm............8 Switzerland... 41..... +8 Geneva...............22 Zurich .................43 Syria............ 963..... +9 Damascus ..........11 Taiwan ........ 886... +15 Taipei....................2 Thailand........ 66... +14 Bangkok...............2

Country Country TD Code Tunisia ........ 216..... +8 Tunis.....................1 Turkey........... 90..... +9 Ankara..............312 Istanbul Asya ...216 Istanbul Avrupa 212 Ukraine ....... 380... +10 Donetsk..............62 United Arab Emirates ... 971... +11 Abu Dhabi ............2 Dubai ....................4 United Kingdom ....... 44..... +7 Bedford ..........1234 Cardiff.................29 Edinburgh.........131 Liverpool ..........151 London...............20 Manchester ......161 Uruguay ...... 598..... +4 Montevideo ..........2 Vatican City 379..... +8 Venezuela ..... 58..... +3 Caracas............212 Vietnam......... 84... +13 Hanoi ....................4 Yemen......... 967... +10 Sanaa ...................1 *No City Code Required

HOW TO MAKE DIRECT-DIAL CALLS

INTERNATIONAL ACCESS CODE

COUNTRY CODE

CITY CODE

LOCAL NUMBER

Example 1 : To call a number in Berlin, Germany, dial:

LOCAL NUMBER

011

49

30

Example 2 : To call a number in Singapore (there is no city code), dial:

LOCAL NUMBER

011

65

Delhi ...................11 Mumbai .............22

Auckland ..............9 Wellington ............4

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Brandenburg Telephone Co.

KENTUCKY RELAY

Important Information Regarding Kentucky Relay

What is Kentucky Relay? Kentucky Relay is a public service that guarantees all citizens access to prompt, professional and precise communication through a telephone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish-to-Spanish and Captioned Telephone. This helps ensure the ability to connect with family, friends or businesses with ease. How does the Kentucky Relay work? Simply dial 711 or the toll-free number listed to connect with Kentucky Relay. A qualified Communication Assistant (CA) will ask for the area code and the number of the person you wish to call and begin the relay call. Generally, the CA will voice the typed message from the text telephone (TTY) user to you. The CA then relays your voiced message response by typing it to the TTY user. Specialized Services: Kentucky Relay offers specialized services for individuals who have difficulty speaking and for Spanish-speaking residents. Specially trained CAs are on hand to assist in these types of calls by dialing the number provided. Since Kentucky Relay offers a variety of services, please refer to the website listed, or call Kentucky Relay Customer Care for more detailed instruction on how a particular call is processed. Captioned Telephone: Captioned Telephone is ideal and available for individuals with hearing loss that can speak for themselves. A captioned telephone works like any other telephone with one essential difference: it allows users to listen to their phone conversations while reading captions of what's being said to them. Access to Services: Both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing trouble dialing 711 while trying to reach Kentucky Relay, please call Kentucky Relay Customer Care. All TRS and English Captioned Telephone services are available 24 hours a day, seven days a week. Spanish Captioned Telephone is available daily from 8:00 a.m. to 12:00 a.m. EST or 7:00 a.m. to 11:00 p.m. CST. Consumers may place relay calls to English-speaking and Spanish-speaking people within Kentucky, across the United States, and even internationally. By law, each conversation is handled with strict confidentiality.

To place a call using Kentucky Relay, dial 711 or one of the toll-free numbers below:

TTY: 800-648-6056 Voice: 800-648-6057 Spanish: 866-490-4403 Speech-to-Speech: 888-244-6111 Customer Care Information: 888-662-2406 V/TTY 866-744-7471 Spanish V/TTY

1006 12th Street Aurora, NE 68818

KYRelay@HamiltonRelay.com KentuckyRelay.com Captioned Telephone Customer Service: 888-269-7477 To call a Captioned Telephone user, dial: 711 or 877-243-2823

Special points of interest: Equipment Distribution Program

The Kentucky Commission on the Deaf and Hard of Hearing’s (KCDHH) Telecommunications Access Program (TAP) provides residents of Kentucky who are deaf, hard of hearing, have difficulty speaking or have both a hearing and vision loss, with landline or wireless equipment to make communication on the telephone more accessible. For more information, visit www.kcdhh.ky.gov/oea/howapply.html or call 800-372-2907 (Voice) or 502-416-0607 (VP). Emergency Calls Please note that 711 can only be used to reach Kentucky Relay. In an EMERGENCY you should continue to use 911. For emergencies, call 911 or your local emergency service TTY number directly and not relay. The Americans with Disabilities Act (ADA) requires that 911 centers have a TTY and be prepared to handle emergency calls placed in this manner. Kentucky Relay will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls.

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Brandenburg Telephone Co.