Brandenburg, KY-2020 Overlay

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HARDIN COUNTY PAGES

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NOVEMBER 2020

BBTEL.COM

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www.411bbtel.com

Keywords: Brandenburg Yellow Pages

AS WE CELEBRATE OUR 70 TH ANNIVERSARY, HERE’S A LOOK BACK AT OUR HISTORY The history of the Brandenburg Telephone family of companies began in 1898. Originally, Meade County Telephone Company was started by C. M. White of Meade County. Mr. White is credited with stating “If the telephone is not today a necessity of life, it soon will be.” It is unlikely that Mr. White could even have known how prophetic his statement actually would become. (Who could have foreseen, at this time, that we would all be walking around with telephones in our pockets or using the telecommunications network to access computers, that had not yet been invented, to access a “web” that at the time would have seemed like science-fiction, if even dreamed up.) Brandenburg was one of the earliest companies to deploy a completely fiber backbone network between its switches. Fiber optic transport is much more reliable and expands the quality and service which we can provide. The fiber network is deployed using ring technology so outages are minimized in the event of cable cuts. Brandenburg is in the process of deploying a complete fiber-to-the-home system. Brandenburg’s Gigabit fiber network “BBTEL CONNECT” will become a reality for our customers over the next few years. There are only a few select cities across the US that have this technology. This will mean that the reliability and robustness of fiber technology will be available to customers all the way into the home. This enables customers to receive GIG service (virtually unlimited bandwidth to each premise). This technology opens the possibility of people working from home and students attending school virtually. Brandenburg makes every effort to provide businesses throughout the area with fiber connectivity if a need exists. High-speed internet availability can provide vast opportunities to a community today, and this BBTEL CONNECT service will help position our communities to be leaders in bringing new businesses and industry to this area.

In 1900, the Meade County Telephone Company records show that there were three families receiving telephone service on one short line. Meade County Telephone was replaced by Brandenburg Telephone Company in 1950 and was providing reliable connections from our rural communities to the world. This was a time when telecommunications were in its infancy and investment in such a company was a significant risk. It was difficult to get people to sign up and pay for a service when there were so few people who were connected. The classic ‘chicken or the egg’ situation - how do you get customers on a calling service until there are already many others on the system to call? Brandenburg Telephone Company was established by civic-minded people who desired to better their communities for the future. Throughout the company’s history, the focus of providing the best service available to our customers at the best possible rates, along with always being accessible to customers, has not waivered. Brandenburg has been through several generations of technology over the years. In 1954, the Brandenburg exchange was cut to a dial switch from the old magneto-type crank sets (previously, each call was completed by a live person – the live operator at a switchboard we sometimes see in old movies). The company undertook significant changes during the 1950’s. Brandenburg Telephone Company was the first independent company (not a Bell or General affiliate) in Kentucky to offer direct distance dialing (long distance calling without the aid of an operator). One-party service was implemented early on (long before most rural areas) to replace two, four, and eight party services, so customers no longer had to share their communication lines. Between 1979 and 1983, all Brandenburg facilities were again upgraded to digital technology, which was state-of-the-art until quite recently. Brandenburg Telephone Company was the first telephone company in the state of Kentucky to have a completely digital system. Recently, the switching technology has been upgraded to the most current IP (internet protocol) platform. This technology is used to provide a wide variety of services. IT’S NOT JUST TELEPHONE SERVICE ANYMORE! The telephone industry is constantly implementing new technologies in order to provide more efficient and useful services to subscribers. In virtually every case, Brandenburg is among the first communications companies in the country to provide these services to its subscribers. Brandenburg endeavors to remain a very self-sufficient company, performing our own engineering, construction, programming, billing, customer service, marketing, right of way maintenance, technology planning and monitoring. This way, quality can be assured and the local economy is supported through economic development opportunities and jobs here at home. The Brandenburg family of companies employs approximately 120 people and participates in the student co-op programs in cooperation with the area’s high schools. Brandenburg uses many college students on a part-time basis to help support these young people while they pursue their education. Brandenburg began providing Internet Service Provider (ISP) services in 1995. Hosted email, web hosting and local tech support (including 24-hour help desk) are provided. VLANs, VPNs, VPLS, Ethernet and direct fiber connections (all broadband connections) are supported. Brandenburg began offering Digital Video (cable TV competitor) in 2002. This service offers a complete lineup of regional and national programming along with local content. High-definition channels, Digital Video Recorders, Pay Per View and many other options are available with this offering. Brandenburg Telephone Company has expanded into multiple companies as a function of regulation and the market. The organization now encompasses regulated and de-regulated companies, a cellular affiliate (Bluegrass Cellular), a network company and corporate holding company.

When this upgrade is complete, Brandenburg will have deployed thousands of miles of fiber, at a cost of over $100,000,000 of investment in its service area and will provide a quality of services second to none anyplace in this country and beyond. Brandenburg prides itself on the quality and responsiveness of the services it is able to provide to its customers. The goal is to provide the best services available anywhere at reasonable rates. In addition, Brandenburg was a founding partner of Bluegrass Cellular, which was the first company to provide cellular service to the rural areas of central Kentucky - a service area encompassing 34 counties in central Kentucky and providing national and international services. Brandenburg has expanded its service area from the original parts of three counties to encompass parts or all of 5 contiguous counties in north central Kentucky. Brandenburg has grown over the years to serve more territory because larger companies were unwilling to provide service (or the quality of service) to the rural areas. The Radcliff exchange, in its infancy, bordered Fort Knox Military Reservation and lay equidistance between the then Bell territory in Louisville and the then General territory in Elizabethtown. Neither of these companies was willing to serve the new town. Brandenburg did, however, take that chance and has been instrumental in helping that town and others within our service area grow by insuring that outstanding telecommunications service has been available. Customer service remains a paramount focus. Customer calls are answered by a live person – a person who can find assistance for that caller. The Public Service Commission’s standards for limited outages have been exceeded for decades. The internal company standards far exceed those set by the regulators. The company prides itself on rapid response to any customer issue. Today, Brandenburg Telephone and its affiliated companies serve approximately 25,000 customers with a wide variety of services. The service offerings have grown from basic local and long distance service to include all advanced calling features, broadband services provided over fiber optic facilities, television video services, security systems, smart home features and phone systems. The company aims to be the best and most complete communications provider for our customers. Brandenburg continues to look to the future and offer service and technology that we hope makes our service areas some of the best places to live.

1950

2020

BUSINESS OFFICES / TABLE OF CONTENTS

TABLE OF CONTENTS

Business Offices, Customer Service & Billing Inquiries Brandenburg Monday through Friday 8:00 a.m. to 5:00 p.m. Saturday 8:00 a.m. to 12:00 Noon 200 Telco Dr. Brandenburg . . . . . . . . . . . 270-422-2121 Hardinsburg Monday through Friday 8:00 a.m. to 5:00 p.m. E.S.T. 213 S. Main Hardinsburg . . . . . . . . . . . . . 270-580-4466 Radcliff Monday through Friday 8:00 a.m. to 5:00 p.m. 316 West Lincoln Trail Blvd. Radcliff . . . . 270-351-4466 Elizabethtown Monday through Friday 8:00 a.m. to 5:00 p.m. 2840 Leitchfield Rd Elizabethtown . . . . . . 270-982-4466 Each of our locations has an after-hours depository. Repair Service Reporting A Service Out Of Order . . . . . . . . . . . . . . . 611 Call Before You Dig For buried cable location . . . . . . 811 or 1-800-752-6007 Directory Assistance Numbers Not Listed in the Directory Dial 411 for ALL Directory Assistance Refer To Page 10 Fort Knox Information . . . . . . . . . . . . . . . . 502-624-1000 Yellow Page Advertising DPS Media, Inc. . . . . . . . . . . . . . . . . . . 1-866-221-4300 United Way of Central KY 2-1-1 Resource Service For Help Connecting to Community Resources. . . . .211 Help Desk Meade/Breckinridge . . . . . . . . . . . . . . . . . 270-547-5171 Grayson Country . . . . . . . . . . . . . . . . . . . . 270-396-5171 Hardin County . . . . . . . . . . . . . . . . . . . . . . 270-877-5171 South Hardin/Hodgenville . . . . . . . . . . . . . 270-982-5171

Emergency Numbers Emergency and County Wide Calling Numbers . . . . 2 Class Services Extended Area Service . . . . . . . . . . . . . . . . . . . . . . . 3 Class Services Instructions . . . . . . . . . . . . . . . . . . 4-8 Call Answering / Voicemail . . . . . . . . . . . . . . . . . . . . 9 Your Telephone Company Long Distance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Area Codes & ZIP Codes . . . . . . . . . . . . . . . . . . . . 11 Area Codes for Some Cities . . . . . . . . . . . . . . . . . . 12 International Calling . . . . . . . . . . . . . . . . . . . . . . . . . 13 Kentucky Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Ten Digit Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Lifeline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 High-Speed Broadband. . . . . . . . . . . . . . . . . . . . . . 16 Digital Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Alarm & Surveillance . . . . . . . . . . . . . . . . . . . . . . . . 18 Customer Information . . . . . . . . . . . . . . . . . . . . . . . 22 Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Customer Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 School Calendars School Calendars . . . . . . . . . . . . . . . . . . . . . . . 20-21 To our customers, thank you for your loyalty, your friendship and the opportunity to serve you. We sincerely appreciate you.

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Brandenburg Telephone Co.

EMERGENCY NUMBERS

FOR EMERGENCIES ONLY DIAL 911 WRITE IN THE TELEPHONE NUMBERS YOU WILL NEED IN CASE OF EMERGENCY POLICE FIRE AMBULANCE DOCTOR STATE POLICE Kentucky State Police Emergencies only - Crime, Accidents, Drunk Drivers

Breckinridge County Ambulance • Dispatch • Fire • Police . . . . . . . . . . . . . .270-756-6266 Breckinridge County Sheriff . . . . . . . . . . . . . . . . . . . . . .270-756-2361 Grayson County Ambulance Non-Emergency. . . . . . . . . . . . . . . . . . . . . .270-259-9601 Dispatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-259-0303 Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-259-3131 Grayson County Sheriff. . . . . . . . . . . . . . . . . . . . . . . . . .270-259-3024 Police. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-259-3850 Hardin County Ambulance Non-Emergency Transfers. . . . . . . . . . . . . .270-769-3342 Control Burns • Dispatch • Fire . . . . . . . . . . . . . . . . . . .270-765-2900 Vine Grove Fire Department Dispatch . . . . . . . . . . . . . .270-877-2414 Hardin County Sheriff Non-Emergency . . . . . . . . . . . . . 270-765-5133 or 270-765-7656 City Police Elizabethtown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-765-4125 Radcliff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-351-4477 Vine Grove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270-877-2252 Meade County Ambulance • Dispatch • Fire • Police . . . . . . . . . . . . . .270-422-4911 Meade County Sheriff . . . . . . . . . . . . . . . . . . . . . . . . . . .270-422-4937

Toll Free. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-222-5555 Routine Calls - Elizabethtown, KY . . . . . . . . . . . . . . . . .270-766-5078 Federal Bureau of Investigation (FBI) Non-Emergency ONLY . . . . . . . . . . . . . . . . . . . . . . . . . .502-263-6000 Poison Control Center (Kentucky Regional Poison Center) Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-222-1222 Kentucky Relay Service See additional information on Page 14 regarding this service (TDD) Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-648-6056 (VOICE) Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-648-6057 Kentucky State Child/Adult Abuse Hotline Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-877-597-2331

ALL EXCHANGES OF THE BRANDENBURG TELEPHONE COMPANY

In any emergency if you do not know who to call, “DIAL 911” and you will be connected to an agency that can give you assistance.

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Brandenburg Telephone Co.

EXTENDED AREA SERVICE

Your Local Calling Area

TO or FROM

Fort Knox /

422 788 536 Brandenburg Cloverport Custer

Irvington

Hardinsburg

McDaniels

828 496 877 North Garrett Payneville

Battletown

Muldraugh

Vine Grove

624, 626, 799, 942, 943

547, 668, 863

497

580, 756

257, 902

497 422

Battletown

Brandenburg Custer Hardinsburg Irvington North Garrett

536 580, 756 547, 668, 863

828 496 257,902 See List 788

Payneville McDaniels

Fort Knox/Muldraugh

Cloverport

Fort Knox/ Muldraugh

624, 626, 799, 942, 943

Long Distance Call

Local Call

TO or FROM

Caneyville

Cecilia

Clarkson

See List 624, 626, 799, 942, 943 Elizabethtown

Fort Knox /

Muldraugh

Hodgenville

Leitchfield

North Garrett

Radcliff

South Hardin

Vine Grove

862 951

369, 949

230, 259, 287, 397

877

879

358

242, 396

828

219, 272 351, 352

879

Caneyville

242, 396

Clarkson

See List 230,259,287,397 219,272,351,352 369, 949 877

Elizabethtown Leitchfield Radcliff South Hardin

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Vine Grove

Elizabethtown

234, 360, 706, 735, 737, 739 763, 765, 766, 769, 979, 982

Long Distance Call

Local Call

Prefix List

Note: This schedule assumes that a subscriber’s service provider has established the appropriate arrangements to permit local calling.

Brandenburg Telephone Service Area

Communities Served by Brandenburg Telephone

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Brandenburg Telephone Co.

CLASS SERVICES INSTRUCTIONS

Automatic Callback Keeps redialing busy numbers and tells you when the line is free. How to Use: 1. When you hear a busy signal, hang up. 2. Pick up the handset and listen for a normal dial tone. 3. Press *66. 4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free (some phones ring normally). 6. Pick up the handset to automatically place the call. To Cancel: 7. Hang up. 8. Pick up the handset and listen for the normal dial tone. 9. Press *86. 10. Listen for confirmation tone or announcement. Hang up. Automatic Recall Redials your last caller even if you couldn’t answer in time. How to Use: 1. Pick up the handset and listen for a normal dial tone. 2. If you were already on the phone and ignored a call waiting tone, depress the “switchhook” and release quickly. 3. Press *69. Your call will go through like a normal call. If the Line is Busy: 4. Hang up. Your phone will keep trying the line for up to thirty minutes. 5. A special call back ring alerts you if the line becomes free. (Some phones ring normally.) 6 Pick up the handset to automatically place the call. To Cancel: 7. Hang up. 8. Pick up the handset and listen for the normal dial tone. 9. Press *89. 10. Listen for confirmation tone or announcement. Hang up.

Avoid-A-Call Gives you control over which calls you’ll take. How to Use: 1. Pick up the handset and listen for the dial tone. 2. Press *68.

3. Listen for an announcement telling you whether the calling feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your acceptance list. 4. Follow the voice instructions and Press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). To Add the Last Caller to Your Acceptance List: 5. Press #01#. To Hear the Phone Numbers on Your List: 6. Press 1. 7. After the list is read, voice instructions will follow. To Add a Number to Your List: 8. Press #. 9. Follow the voice instructions you hear. You can store up to 31 phone numbers on your list. To Remove a Number From Your List: 10. Press *. 11. Follow the voice instructions to remove any or all of those numbers. To Hear Instructions Again: 12. Press 0. When Someone Calls: 13. When your service is turned ON, you’ll receive calls only from those on your acceptance list. 14. Callers who are not on your list will simply hear an announce- ment that you are not accepting calls at this time. Blocking Prevents your phone number from being displayed to the person receiving your call. How to Use: 1. Pick up the handset and listen for the dial tone. 2. Press *67. 3. Dial the number you’re calling as usual. 4. Press #. 5. The person you’ve called will not be able to see your number displayed on their telephone display screen. Instead, a “P” or private will be displayed. Note: * You must press *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call.

For monthly rates and service charges on any of the above features, contact your local business office.

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Brandenburg Telephone Co.

CLASS SERVICES INSTRUCTIONS

Calling Number Lets you see the number calling before you answer the phone. How to Use: 1. The telephone number of the person calling you will automat- ically appear on your display screen. Note: This service requires the purchase of a display telephone or add- on display unit. When you receive a call, wait until your telephone completes the first ringing signal. 2.

To Hear the Phone Numbers on Your List: 6. Press 1. 7. After the list is read, voice instructions will follow. To Add a Number to Your List: 8. Press #. 9. Follow the voice instructions you hear. You can store up to 31 phone numbers on your rejection list. To Remove a Number From Your List: 10. Press *. 11. Follow the voice instructions to remove any or all of those numbers from your rejection list. To Hear Instructions Again: 12. Press 0. When Someone Calls: 13. If your service is turned ON, callers who are on your rejection list will hear an announcement that your number is not accept- ing calls at this time. All other calls will ring through as usual. Distinctive Ringing/Call Waiting Announces important callers with a special ring. How to Use: 1. Pick up the handset and listen for the dial tone. 2. Press *61. 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your list. 4. Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). To Add the Last Caller to Your VIP List: 5. Press #01#. To Hear the Phone Numbers on Your List: 6. Press 1. 7 After the list is read, voice instructions will follow. To Add a Number to Your List: 8. Press #. 9. Follow the voice instructions you’ll hear. You can store up to 31 phone numbers on your VIP list. To Remove a Number From Your List: 10. Press *. 11. Follow the voice instructions to remove any or all of those numbers. To Hear Instructions Again: 12. Press 0. When Someone Calls: 13. If the call is from someone on your VIP list, you’ll hear a spe- cial ring. All other calls will have a normal ringing pattern. 14 . If you have Call Waiting and get a call from a number on your list while you’re on another call, you’ll hear a special Call Waiting tone. All other calls are signaled by a normal tone.

Calling Name and Numbe r Lets you see who’s calling before you answer the phone. How to Use: 1. When you receive a call, wait until your telephone completes the first ringing signal. The telephone number calling you - and the name associated with that number in telephone company records - will auto- matically appear on your display screen. Note: This service requires the purchase of a display telephone or add- on display unit. 2 Note: This service must be purchased with one of the previously listed two services and Call Waiting. This service also requires the purchase of a display telephone or add-on display unit. Call Block Blocks unwanted calls from disturbing you. How to Use: 1. Pick up the handset and listen for the dial tone. 2. Press *60. 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list. Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). 4. Spontaneous Caller ID on Call Waiting Lets you see who’s calling while you’re on the phone.

To Add the Last Caller to Your Rejection List: 5. Press #01# .

For monthly rates and service charges on any of the above features, contact your local business office.

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Brandenburg Telephone Co.

CLASS SERVICES INSTRUCTIONS

Call Waiting If you have an incoming call while you’re already on the line, the Call Waiting feature will alert you. You may then put the first party on hold while you catch your second call. It will greatly reduce missed calls due to a busy phone! Here’s How Your CALL WAITING Feature Alerts You: 1. A beep tone tells you another call is waiting. Only you hear this tone. 2. Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered. 3. The second caller hears the normal ringing tone only. To Answer the Second Call: 1. Depress the switchhook/plunger for about one second to place your first call on hold. 2. You will automatically be connected with the second caller. To Alternate Between Calls: 1. By depressing the switchhook/plunger for about a second, you may alternate between calls. 2. Each conversation is private and cannot be heard by the other caller. To Terminate Either Call: 1. Simply hang up. 2. Your telephone will then ring. 3. When you answer it, you’ll be connected with the other caller.

Anonymous Caller Rejection Blocks a private or anonymous call from ringing into your line. How to Use: 1. Pick up the handset and listen for dial tone. 2. Press *77. 3. Listen for confirmation tone or announcement. Hang up. When Someone Calls: Callers who have blocked the display of their number and name will hear an announcement that you do not accept anonymous calls and they should cancel the blocking option and call again. All other calls will ring through as usual. To Cancel: 4. Pick up the handset and listen for dial tone. 5. Press *87. 6. Listen for confirmation tone or announcement. Hang up. Teen Service Teen Service allows you to have two phone numbers, a primary and a secondary number. The primary number rings normally. The secondary number has a spe- cial ring (long-long). For monthly rates and service charges on any of the above features, contact your local business office.

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Brandenburg Telephone Co.

CLASS SERVICES INSTRUCTIONS

Call Forwarding Don’t Answer Fixed This feature means your phone can transfer incoming calls to another number when you don’t answer. This number is a predetermined num- ber selected at the time you order the service. To Forward Your Calls: 1. Lift the receiver and listen for dial tone. 2. Press *92 to turn service ON . 3. You will hear a confirmation tone. Your number is now forwarded. To Discontinue Call Forwarding-Fixed: 1. Lift the receiver and listen for dial tone. 2. Press *93 to turn service OFF . 3. You will hear a confirmation tone. Call Forwarding Don’t Answer Fixed is now discontinued. Call Forwarding Busy Line Fixed This feature means your phone can transfer incoming calls to another number when your number is busy. This number is a predetermined number selected at the time you order the service. To Forward Your Calls: 1. Lift the receiver and listen for dial tone. 2. Press *90 to turn service ON . 3. You will hear a confirmation tone. Your number is now forwarded. To Discontinue Call Forwarding-Fixed: 1. Lift the receiver and listen for dial tone. 2. Press *91 to turn service OFF . 3. You will hear a confirmation tone. Call Forwarding Busy Fixed is now discontinued.

Three-Way Calling This feature lets you turn an everyday two-way phone call into a three- way conversation. To Add a Third Party: 1. First, to hold your existing call, depress the switchhook/ plung- er for about a second. 2. Then dial the third number. 3. When the third party answers, you may talk privately before completing your three-way connection. 4. With your third party on the line, depress the switchhook/ plunger for a second to add the holding party. 5. If for some reason the call to the third party is not completed, depress the switchhook/plunger twice to get back to your held party. To Disconnect the Third Party: 1. Depress the switchhook/plunger for about a second. You will now have only the original party on the line. To Disconnect Completely: 1. Simply hang up. 2. If either of the two parties hangs up, you can continue to talk to the one remaining. Call Forwarding This feature means your phone can transfer incoming calls to another number of your choice. Call forwarding is great for the business person who wants to catch after-hours business calls at home, or for anyone who doesn’t want to miss an important call. To Forward Your Calls: 1. Lift the receiver and listen for the dial tone. 2. Press *72. 3. Now, dial the number where you wish your calls forwarded. 4. When someone answers at the forwarded number, Call Forwarding is put into effect. 5. If there’s no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is in effect. 6. Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make outgoing calls from this phone. To Discontinue CALL FORWARDING: 1. Lift the receiver and listen for the dial tone. 2. Press *73. 3. Listen for two beeps. Call Forwarding is now discontinued. For monthly rates and service charges on any of the above features, contact your local business office.

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Brandenburg Telephone Co.

CLASS SERVICES INSTRUCTIONS

Selective Call Forwarding Routes important callers to an alternate phone number. How to Use: 1. Pick up the handset and listen for the dial tone. 2. Press *63. 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forward list. 4. Follow the voice instructions and press 3 to turn the fea- ture ON (if it is currently off), or turn the feature OFF (if it is currently on). The first time you turn on the service, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you of the current “forward-to” number. 7. If the current number is correct, press 1. 8. If you wish to change the current “forward-to” number, press 0 and then follow the voice instructions. To Hear the Phone Numbers on Your List: 9. Press 1. 10. After the list is read, voice instructions will follow. To Add a Number to Your List: 11. Press #. 12. Follow the voice instructions you hear. You can store up to 31 phone numbers on your forward list. To Remove a Number From Your List: 13. Press *. 14. Follow the voice instructions to remove any or all of those numbers from your forward list. To Hear Instructions Again: 15. Press 0. When Someone Calls: 16. If your service is turned ON, and the caller is on your forward list, the call will be re-routed to your “forward-to” number. If the caller is not on your forward list, the call will ring at your home as usual. Speed Calling 8 Now you can call up to 8 of your most frequently dialed numbers just by dialing a one-digit code. This includes long distance DDD numbers. To Establish Your Speed Calling List: 1. Lift the receiver and listen for the dial tone. 2. Press *74. 3. Listen for the special dial tone. 4. Dial one of the 8 one-digit access code numbers (2-9) within 4 seconds. 5. Then dial the number you wish to Speed Code. (For long dis- tance entries, dial “1” and the area code before the number.) 6. Then depress the # button. To Add the Last Caller to Your Forward List: 5. Press #01#. To Enter Your “Forward-To” Number: 6.

7. Listen for confirmation tone to indicate your Speed Calling number is established. 8. At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number. To Use Your Speed Calling Feature: 1. Lift the receiver and listen for the dial tone. 2. Dial the appropriate one-digit access number (2-9). 3. Push the # button. To Change Your Speed Calling List: 1. Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

Speed Calling 30 Now you can call up to 30 of your most frequently dialed numbers just by dialing a two-digit code. This includes long distance DDD numbers. It’s a real time-saver! To Establish Your Speed Calling List: 1. Lift the receiver and listen for the dial tone. 2. Press *75. 3. Again, listen for the dial tone. 4. Dial one of the 30 two-digit access code numbers (20-49). 5. Then dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.) 6. Then depress the # button. 7. Listen for confirmation tone to indicate your Speed Calling number is established. 8. At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number. To Use Your Speed Calling Feature: 1. Lift the receiver and listen for the dial tone. 2. Dial the appropriate two-digit access number (20-49). 3. Push the # button. To Change Your Speed Calling List: 1. Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number. For monthly rates and service charges on any of the above features, contact your local business office.

8

Brandenburg Telephone Co.

CALL ANSWERING / VOICEMAIL

Call Answering / Voicemail Call answering is easy to use. Options are available to allow your call- ers to leave messages for you when you are on and/or away from your phone. Simple detailed instructions for Call Answering will be provided to you by prompts after you have dialed the access number connecting you to your mail box. Listed below are those access numbers along with brief instructions. After voicemail is installed on your line, dial 270-396-1000, 270-547-1000, 270-877-1000, or 270-982-1000 to set up your pass- word and record your greeting. Use the number that is local to you. The original set up call must be made from your line. After you have set up your password you may call one of the access numbers from any touch tone phone to re-record your greeting, change your password, or retrieve your messages. Just follow the prompts after you dial the access number. The default password is 0000. If you hear “Stuttered Dial Tone”, that means you have new messages that you have not played. To hear these messages press “*98”. This will only work from your phone when you have unplayed messages. All other times you must dial the access numbers ( 270-396-1000, 270- 547-1000, 270-877-1000, or 270-982-1000 ) and follow the prompts.

You may turn your “Call Answering Service” ON & OFF by dialing the following codes: To turn ON Call Answering, press *92 To turn OFF Call Answering, press *93 If you have subscribed to the “Busy Call Forward Feature”, use the following codes to turn this service ON & OFF:

To turn ON Busy Call Forward Feature, press *90 To turn OFF Busy Call Forward Feature, press *91 Your 10 digit telephone number is your mail box number. Your password may be from 4 digits to 16 digits.

Stuttered Dial Tone sounds like a fast busy signal. This indicates you have a new message that you have not played. If you do not wish to hear your message at this time, you may dial any call using the stut- tered dial tone the same as you would a regular dial tone. Deleting messages that you do not need will conserve space in your mail box. You will not need further printed instructions if you listen to the prompts after you have dialed your mail box access number.

Brandenburg Telephone Company’s voicemail system has exciting new features and packages that customers can now choose from. These features include being able to receive voicemail messages as emails which give you the ability to listen to these messages on your computer. The features and packages are listed below:

Bronze

Silver

Gold

Platinum Package

Package

Package

Package

Call Answering

x

x x 1 1 x

x x 4 4 x x x x x x x x x x x x

x x 9 9 x x x x x x x x x x x x x

Email Notifications

Sub Mailbox

Associate Additional Phone Numbers

Phone Central Reply Feature Send Message

Forward Message

Auto Forward Message Remote Notification

Daily Notification Daily Schedules Specific Caller Special Events Distribution Lists

Outdial

Forward Multiple Numbers

For descriptions and further information regarding these features, go to our website www.bbtel.com or www.brandenburgtelecom.com or call one of our local offices. Brandenburg 270-422-2121 Elizabethtown 270-982-4466

Radcliff 270-351-4466 Vine Grove 270-877-2113

Hardinsburg 270-580-4466

Clarkson 270-396-4466

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Brandenburg Telephone Co.

LONG DISTANCE

Long Distance Services We offer competitively priced long distance service at a simple, low flat rate 24 hours a day, 7 days a week. You can also choose one of our call plans to satisfy your specific needs. We have a full line of affordable long distance services available for your home or office - whatever you need, when you need it. • No fee to switch We’ve been your neighbors for years, and we promise to continue our quest to provide you quality telephone services with the support you deserve - now and in the future. Company Code Dialing To utilize the service of a carrier other than your “preselected” carrier, dial the seven digit code of the company you wish to use, and then dial the long distance number as you would normally. Some equal access long distance companies accept company code dialing without a previously arranged account. Some companies may require that you set up an account with them before you can use their code. Each long distance company can provide you with their seven digit access code (101XXXX). Directory Assistance • One bill for local and long distance • Local people you know and trust Local Requests -To request a local number, you may call 411 up to five (5) times, per billing cycle, free of charge. You may request two (2) local numbers, per call, at no additional charge. Six (6) or more calls for local requests are 20 cents per call. Long Distance, Nationwide - To request a long distance number, you would also call 411 . Long Distance number requests are 85 cents per requested number, per phone call. Charges do apply to requests for numbers which are not listed, non-published or which the Operator cannot find. Customers who have a disability, which prevents the use of a directory, may apply for an exemption for local directory assistance charges. Dial 411 for ALL Directory Assistance. For 800 information dial 1-800-555-1212 .

Toll-Free Service Brandenburg Telephone Long Distance offers a Toll-Free Service that is a convenient way for your friends, family members, or customers to call you at your home or office anytime and charge the toll to your phone. Calls placed to your Toll-Free number will be billed based on BTLD’s applicable long distance rates. Long Distance Calling You may access the long distance company you have selected by dialing 1 + or 0 + the area code and telephone number for long dis- tance calls. A list of long distance companies that are available to Brandenburg Telephone Company customers may be obtained by contacting our business office. Questions regarding these companies’ rates and services can be obtained by contacting the long distance companies directly. * Please note: Long distance calls billed in the Custer (536), Irvington (547, 668, 863), Clarkson (242, 396), Cloverport (788), Hardinsburg (580, 756) and McDaniels (257, 902) exchanges are billed on CENTRAL time. All other exchanges are billed on EASTERN time. Direct Dialed Long Distance Calls 1 + area code + 7-digit telephone number. These rates are usually lower than operator-assisted calls.

Kentucky Area Code Map

Contact a Brandenburg Telephone Co. Service Representative for information on this exemption.

502

859

606

270/364

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Brandenburg Telephone Co.

AREA CODES & ZIP CODES

ZIP Code Information

Muldraugh ..........................................40155 Payneville ...........................................40157 Radcliff ...............................................40160 P.O. Box .........................................40159 Rhodelia .............................................40161 Rineyville ............................................40162 Sample ...............................................40143 Seree ..................................................40144 Sonora................................................42776 Stephensburg.....................................42724 Stephensport......................................40170 Union Star ..........................................40171 Upton..................................................42784 Van Zant .............................................40119 Vine Grove..........................................40175 Webster ..............................................40176 West Point..........................................40177 Westview............................................40178 White Mills..........................................42788

Fort Knox............................................40121 Garfield...............................................40140 Glendale .............................................42740 Guston................................................40142 Hardinsburg........................................40143 Harned................................................40144 Hodgenville.........................................42748 Hudson...............................................40145 Irvington .............................................40146 Leitchfield...........................................42754 P.O. Box .........................................42755 Locust Hill ..........................................40144 Lodiburg .............................................40146 Magnolia.............................................42757 Mauckport IN .....................................47142 McDaniels...........................................40152 McQuady............................................40153 Millerstown .........................................42726 Mooleyville..........................................40143

Axtel ...................................................40143 Battletown ..........................................40104 Big Clifty.............................................42712 Big Spring...........................................40175 Brandenburg ......................................40108 Buffalo ................................................42716 Caneyville ...........................................42721 Cecilia.................................................42724 Clarkson .............................................42726 Cloverport...........................................40111 Constantine ........................................40140 Corydon IN.........................................47112 Custer.................................................40115 Eastview .............................................42732 Ekron ..................................................40117 Elizabethtown.....................................42701 P.O. Box .........................................42702 Falls of Rough ....................................40119 Flaherty...............................................40175

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Brandenburg Telephone Co.

AREA CODES FOR SOME CITIES

UNITED STATES

Michigan (MI) Ann Arbor

North Dakota (ND) All areas

Virginia (VA) Alexandria

Tampa

813 772 561

Vero Beach

734

701

703 703 434 540 757 804 360 360 206 509 253

Alabama (AL) Birmingham

West Palm Beach

Detroit

248/313/734

Arlington

Ohio (OH) Akron Cincinnati Cleveland Columbus

205 256 251 334

Flint

810 616 269 517 906 989 248 586

Charlottesville Harrisonburg

Georgia (GA) Albany

330 513

Huntsville

Grand Rapids

229

Mobile

Kalamazoo

Norfolk

Atlanta Augusta

404/770

216/440

Montgomery Alaska (AK) All areas Arizona (AZ) Flagstaff

Lansing

Richmond

706 706 478 770 706 912

614 937 419 440 419

Marquette Saginaw

Washington (WA) Bellingham

Columbus

Dayton

907

Macon Marietta

Lima

Troy

Lorain Toledo

Olympia Seattle Spokane Tacoma

Warren

928 623 602 520 479 501 870

Rome

Glendale Phoenix

Minnesota (MN) Duluth

Savannah

Oklahoma (OK) Enid Oklahoma City

218 507

Hawaii (HI) All areas Idaho (ID) All areas Illinois (IL) Aurora Chicago Area Rockford Springfield Indiana (IN) Evansville Ft. Wayne Indianapolis South Bend Terre Haute Iowa (IA) Cedar Rapids Council Bluffs Des Moines Gary Cicero Mount Vernon Peoria

580 405

Tucson

Mankato

West Virginia (WV) All areas

808

Minneapolis

612/763/952

Arkansas (AR) Ft. Smith

304/681

Tulsa

539/918

St. Cloud St. Paul

320

Wisconsin (WI) Eau Claire

Oregon (OR) Eugene

208/986

612/651/952

Little Rock Texarkana

534/715

458/541

Mississippi (MS) Biloxi

Green Bay

920 608 262 414 262

Portland

503 503

630

228 662 601

California (CA) Anaheim

Madison

Salem

312/708/773

Greenville Jackson

657/714

Menomonee Falls

Pennsylvania (PA) Erie

708 618 309 815 217 812 260 219 317 574 812 319 712 515 563 712 620 913 785 316 270 859 502 859 225 985 337 504 318

Bakersfield

661 559

Milwaukee

814 717 724

Fresno

Missouri (MO) Jefferson City

Racine

Harrisburg New Castle Philadelphia Pittsburgh

Glendale

747/818

573 816

Wyoming (WY) All areas

Irvine

949

Kansas City

307

215/610 412/724

Long Beach Los Angeles

310/424/562 213/310/ 323/424/818

St. Louis Sedalia

314/636

660 417 636

Reading Scranton

610 570

Springfield

CANADA

Oakland

510

Troy

Rhode Island (RI) All areas South Carolina (SC) Charleston

Palm Springs

442/760

Alberta Calgary

Montana (MT) All areas Nebraska (NE) Lincoln

401

Pasadena Riverside

626 951 916 831 909

403/587

406

Edmonton

780

Sacramento

843 803 864

British Columbia Kamloops

402/531

Salinas

Columbia Greenville

236/250/778 236/604/778

North Platte

308

San Bernardino

Vancouver Manitoba

Omaha

402/531

San Diego

619/858

South Dakota (SD) All areas Tennessee (TN) Chattanooga

San Francisco

415/510/628

204/431

Nevada (NV) Carson City

605

San Jose San Mateo

408/510

Dubuque Sioux City

775

New Brunswick Newfoundland

506 709 902

650 805 831 310 707 209 925 303 970 719

Las Vegas

702/725

Santa Barbara

423 931 731 865 901 615 806 817 512 956 361 214 915 817 409

Reno

775

Kansas (KS) Dodge City Kansas City

Santa Cruz

Clarksville Jackson Knoxville Memphis Nashville Texas (TX) Amarillo

Nova Scotia

New Hampshire (NH) All areas

Santa Monica Santa Rosa

603

Ontario Hamilton London North Bay

Topeka Wichita

289/305/905 226/519/548

Stockton

New Jersey (NJ) Atlantic City

Walnut Creek Colorado (CO) Denver Grand Junction

609 201 201 732 973 609

249/705 343/613

Kentucky (KY) Bowling Green

Hackensack Jersey City

Ottawa*

Thunder Bay

807

Lexington Louisville Richmond

New Brunswick

Arlington

Toronto

Newark Trenton

Pueblo

Austin

(Metro)

416/437/647

Brownsville

Connecticut (CT) Bridgeport

Quebec Laval Montreal Quebec

Louisiana (LA) Baton Rouge

New Mexico (NM) All areas

Corpus Christi

203 860

450/579 438/514 418/581 819/873

505/575

Dallas

Hartford

Hammond Lafayette

El Paso

New York (NY) Albany

Delaware (DE) All areas

Fort Worth Galveston

518

302

Sherbrooke

New Orleans Shreveport Maine (ME) All areas

Bronx Buffalo

347/718/917

Houston Lubbock

281/346/713/832

District of Columbia (DC) All areas

Saskatchewan

306

716

806 325

202

New York City

212/347/ 646/718/917/929

Yukon & Northwest Territories

Mason

207

Florida (FL) Boca Raton Cocoa Beach Ft. Lauderdale Ft. Myers Gainesville Jacksonville

405/867

San Antonio

210/830

Peekskill Rochester

914 585

561 321 954 239 352 904 386 863 305

Maryland (MD) Annapolis

Tyler Waco

903 254 979 940

410 410 301

Staten Island Syracuse Watertown White Plains

347/718

Baltimore Rockville

Wharton

315 315 914

For the most up-to-date Area Code information please visit: www.nanpa.com

Wichita Falls

Massachusetts (MA) Boston

Utah (UT) Moab

617

435

Lake City Lakeland

North Carolina (NC) Asheville

Cape Cod Fitchburg Pittsfield Worcester

508/774

Salt Lake City Vermont (VT) All areas

385/801

828

978 413 508

Miami

Charlotte

704/910

Orlando Sarasota

321/407

Raleigh

919 910 336

802

941 850

Wilmington

Tallahassee

revised 06/2020

Winston-Salem

12

Brandenburg Telephone Co.