BigBend2024

Service & Billing

PLTS Rates A subscription to PLTS provides these services at the monthly rate listed below. If you are eligible for Lifeline rates, your rates may be lower.

PLTS Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monthly Rate Residential Basic Local Telephone Service . . . . . . . . . . . . . . . .$ 22.27 White Pages Directory Listing. . . . . . . . . . . . . . . . . . . . . . . . .No Charge Toll Blocking/Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . .No Charge Nonpublished Number Service (if requested) . . . . . . . . . . . . . . . .$ 1.00 Access to 911, dual party services and BBT BusinessOffice....................................NoCharge

Required to: 1. Specifically state on the customer dis connect notice the amount due and payable to retain basic local service. Note: This amount includes, in addi tion to the rate for the basic residential access line, the rates for all tariffed optional local services subscribed to by the customer, associated taxes, fees, surcharges, etc.

In addition to the charges for service list ed above, customers will be responsible for paying surcharges or fees required by law or ordinance, including, but not limited to: 911 charges, subscriber line charges, sales tax, Universal Service Fund charges, and munici pal fees. Customers are also expected to pay for Extended Area Service (EAS), Extended Local Calling (ELC) or Extended Metropolitan Service (EMS) if those services are requested and required in your area. If you have any questions about PLTS, please contact your local BBT Business Office. Local Disconnect Rule Project No. 21030 approved by the PUC states that local service providers are: Prohibited from: 1. Refusing service to a residential appli cant for previous nonpayment of long distance charges. 2. Including long distance charges in determining deposit amounts for resi dential customers. 3. Disconnecting basic local service of a residential customer for failure to pay long distance charges.

2. Apply partial payments to basic local service (identified above) first. In instances where basic local service is provided in a bundle, the stand-alone rate for basic local service shall be used in the application of payment.

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