BigBend2024

BBT MAY 2024 069381

MAY 2024 DIRECTORY

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Emergency

9-1-1 Big Bend Area

Fire Police Ambulance

TDD Users After your call is answered, pressing a TDD key several times may help shorten the time necessary to respond to your call.

Sheriff Poison

This applies to the following localities: Alamito Alpine Big Bend National Park Big Canyon Calamity Creek Fort Stockton Heath Canyon Iraan Lajitas Langtry Marathon Marfa McCamey Comstock Fort Davis

Presidio & Redford Sanderson Sheffield Six Shooter

Terlingua Valentine

Big Bend Area: Alternate-Emergency Phone Numbers Poison Center 1-800-764-7661 (1-800-POISON +1) Localities Fire Police Sheriff

Ambulance

Alamito

432-729-4308 432-837-3488 432-837-3488 432-837-3488 432-292-4525 432-426-3213 432-729-4308 432-336-3521

Alpine

432-837-3486

432-837-3486

Big Bend National Park

Big Canyon Calamity Creek

432-837-3486 432-292-4525

Comstock Fort Davis

432-292-4525 432-426-3900

432-426-3900

after 5 p.m. call Fort Stockton Heath Canyon

432-336-4600

432-336-4600

432-336-4600

Government Officials & Listings — See Pages 75-80

1

Emergency

Big Bend Area: Alternate-Emergency Phone Numbers (cont’d.) Localities Fire Police Sheriff Ambulance Iraan 432-639-2952 432-639-2251 432-639-2311 Or 639-2311 Or 639-2871 Lajitas 432-371-2762 Langtry 432-292-4525 Marathon 432-386-4400 432-837-3488 432-386-4400 Marfa 432-729-4848 432-729-4393 432-729-4848 432-729-4848 McCamey 432-652-8232 432-693-2422 432-652-8232 432-693-2422 432-693-2422 Presidio & Redford 432-229-3273 432-229 3764 432-229-3273 Or 1-800-729-4308 Sanderson 432-345-2500 432-345-2525 Sheffield 432-836-4555 432-836-4414 432-836-4555 Six Shooter 432-336-8525 432-336-8525 432-336-3521 432-336-8525 Terlingua 432-371-2762 Valentine 432-467-2971 432-467-2881

Notice Automatic Number Identification… When you dial a 700, 800, 888 or 900 number from your telephone, your telephone number may be transmitted to the company you have called and may be available to that company before your call is answered. Cellular 911 Calls… When calling 9-1-1 on a cellular phone, be prepared to provide the following information: your name, cellular phone number, nature of the emergency, and the location of the inci

by a telephone company operator or a 9-1-1 dispatcher outside of your area. Privacy Considerations… The 9-1-1 emer gency telephone number quickly summons emergency service in a crisis. When you report an emergency by dialing 9-1-1, your telephone number (including nonpublished numbers) and address may be automatically displayed on a viewing screen located at the 9-1-1 answering centers and your call may also be recorded. This display of the calling number and address enables the emergency agency to quickly locate the caller even if the call is disrupted by the crisis.

dent. Please note: your call may be answered

2

Other Important Numbers

Brewster County Crimestoppers . . . . . . . . . . . . . . . . .432-837-3333 Family Crisis Center of Big Bend, Inc. . . . . . . . . . . . 1-800-834-0654 FBI (Midland) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .432-570-0255 If no answer call El Paso. . . . . . . . . . . . . . . . . . . . . .915-832-5000 Mental Health Crisis Hotline . . . . . . . . . . . . . . . . . . . 1-800-542-4005 National Response Center to Report Toxic Chemical and Oil Spills (Voice/TTY) . . . . . . 1-800-424-8802 National Youth Crisis Hotline . . . . . . . . . . . . . . . . . . 1-800-448-4663 Poison Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-222-1222 Relay Texas Voice Toll Free Dial 1 & Then . . . . . . . . . . . . . . . . . . . . . . .800-735-2988 Customer Service Toll Free Dial 1 & Then . . . . . . . . . . . . . . . . . . . . . . .800-676-3777 TDD Toll Free Dial 1 & Then . . . . . . . . . . . . . . . . . . . . . . .800-735-2989 U.S. Border Patrol. . . . . . . . . . . . . . . . . . . . . . . . . . . . .432-837-6100 U.S. Secret Service (Midland). . . . . . . . . . . . . . . . . . . .432-682-9900 If no answer call El Paso. . . . . . . . . . . . . . . . . . . . . . .915-533-6950

Social Services Referral Helpline Linea De Referimiento Para Servicios Sociales

County

Agency

City

Number

Terrell

Community Resource Coordinator

Sanderson

432-345-2275 432-837-5571

Brewster Texas Department of Health

Alpine

Pecos Reeves

Pecos County Memorial Hospital

Fort Stockton 432-336-2241 ext 136

Community Council of Reeves County Pecos

432-447-4913 432-426-3968 432-729-4275 830-774-3661

Jeff Davis Jeff Davis County Judge

Fort Davis

Presidio

Texas Department of Health

Marfa

Val Verde Texas Department of Human Services Del Rio

3

Toll-Free Numbers For Community Services

Children Services — Servicios para los Niños Child Find/Missing Children. . . . . . . . . . . . . . . . . . . 1-800-426-5678 Heidi Search Center For Missing Children . . . . . . . 1-800-547-4435 Parents Special Ed Hotline. . . . . . . . . . . . . . . . . . . . 1-800-252-9668 Runaway Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . .1-888-580-4357* Safe Rider Program . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-252-8255 Texas Healthy Kids Corporation . . . . . . . . . . . . . . . 1-800-647-6558 Crisis Services — Servicios para casos en Crisis Abuse / Neglect / Adoption . . . . . . . . . . . . . . . . . . .1-800-252-5400* Dept. of Public Safety (Highway Emergencies Only) 1-800-525-5555 Elderly or Disabled Abuse/Child Abuse. . . . . . . . . .1-800-252-5400* Missing Persons Clearinghouse. . . . . . . . . . . . . . . .1-800-346-3243* National Domestic Violence . . . . . . . . . . . . . . . . . . . 1-800-799-7233 Parents Anonymous/Texas Parent Hotline . . . . . . . 1-800-554-2323 Railroad Crossing Signals (Rural Areas) . . . . . . . . . 1-800-772-7677 Health Services — Servicios para la Salud Alcohol/Drug Abuse Hotline. . . . . . . . . . . . . . . . . . . 1-800-832-9623 Alzheimer’s Program. . . . . . . . . . . . . . . . . . . . . . . . . 1-800-242-3399 American Diabetes Association . . . . . . . . . . . . . . . . 1-800-252-8233 Arthritis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-283-7800 Assistance for the Blind . . . . . . . . . . . . . . . . . . . . . . 1-800-252-5204 Cancer Information. . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-422-6237 Infectious Diseases. . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-252-8239 Insurance Board (Consumer Complaints) . . . . . . . . 1-800-252-3439 National Pesticide Telecommunications Network. . 1-800-858-7378 Texas Library for the Blind: Talking Book Program 1-800-252-9605 Tobacco Information/Office of Smoking & Health . 1-800-345-8647 Legal Services — Servicios Legales Voter Registration/Eligibility/Elections . . . . . . . . . . . 1-800-252-8683 Social Services — Servicios Sociales Fair Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-669-9777 Freedom of Information - Foundation of Texas. . . . 1-800-580-6651 Governor’s Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-843-5789 Literacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-441-7323 Texas Crime Stoppers . . . . . . . . . . . . . . . . . . . . . . . 1-800-252-8477 Texas Department of Aging . . . . . . . . . . . . . . . . . . . 1-800-252-9240 Texas Food Stamps and AFDC Benefit. . . . . . . . . . 1-800-448-3927 *These numbers are answered 24 hours a day, seven days a week. These statewide, toll-free “800” numbers were correct when this directory was compiled and were provided by the Governor’s Office of Community Leadership Volunteer Services as a community service. The publication of these numbers is not intended to be an endorse ment of any service listed.

4

Local Calling

729

837

336

You may call toll free the following prefixes

358

364

395

If your prefix is

In addition, local calling also includes the following:

Now Offering Extended Area Service

Your Directory Coverage Map

You can call anywhere within our Directory Coverage Map without paying Long Distance fees.

5

Index

Government Officials & Listings . . . . . . 75-80 International Codes. . . . . . . . . . . . . . . . 22-23 Local Calling . . . . . . . . . . . . . . . . . . . . . . . . . 5 Long Distance Dialing. . . . . . . . . . . . . . 12-19 National No-Call . . . . . . . . . . . . . . . . . . 57-58 Public Notice . . . . . . . . . . . . . . . . . . . . . . . . 33 Repair Service . . . . . . . . . . . . . . . . . . . . . . 7-8 Service 2-1-1 & 7-1-1 . . . . . . . . . . . . . . . . . 43 Service and Billing. . . . . . . . . . . . . . . . . 26-31 Service Area and Map. . . . . . . . . . . . . . . . . . 5 ServiceOffices..................... 9-10 Texas No Call . . . . . . . . . . . . . . . . . . . . 55-56 Underground Cable Locating Service . . . . 10 Zip Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Como Comunicarse Con Nosotros . . . 61-62 Derechos Del Consumidor . . . . . . . . . . 68-71 Servicio De Reparacion. . . . . . . . . . . . . 59-60 Servicios. . . . . . . . . . . . . . . . . . . . . . . . . 63-67

Area Codes . . . . . . . . . . . . . . . . . . . . . . . . . 21 Billing Information . . . . . . . . . . . . . . . . . 26-31 Broadband. . . . . . . . . . . . . . . . . . . . . . . . . . 42 Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . 34-35 Community Information See Red Tabbed Pages Consumer Rights. . . . . . . . . . . . . . . . . . 44-58 Custom Calling Services. . . . . . . . . . . . 40-41 Customer Information . . . . . . . . . . . . . . 24-25 Direct Inward Dialing (DID) Service. . . . . . . 42 Directory Assistance . . . . . . . . . . . . . . . . 9-10 Emergency Numbers. . . . . . . . . . . . . . . . . 1-4 Emergency Preparation. . . . . . . . . . . . . 72-73 Enhanced Custom Calling Features. . . 36-39 Equipment Information . . . . . . . . . . . . . . . . 32 FCC Slamming . . . . . . . . . . . . . . . . . . . 50-55

6

Repair Service

Determine the Source of the Problem BeforeYou Call BBT is responsible for the maintenance and repair of the telephone lines to your home or business. However, we are not respon sible for the problem if the problem is in your telephone set. If we make a custom er requested service call and determine the

• If the phones appear to be in good work ing order, take a working phone to your Network Interface Device (Protector). The following is a drawing of your Protector, which is usually located on the outside wall of your home or business, near the electric meter. (It is where BBT’s lines and your inside telephone wiring connect, or interface.) Open the Protector by loosening the screw, then lift outer cover straight up. Remove the phone jack and insert the phone jack from your phone.

problem is caused by your telephone set(s) and not by our facilities, you will be billed a premises visit charge of $45.00. In addition, you will be billed a maintenance of service charge of $75.00 per half hour, beginning from the time a technician is dispatched to the premises. Any fraction of a half hour will be computed as one half hour. If the trouble is not your telephone set but in the telephone line, you will not be charged a premises visit charge or any maintenance of service charge. Below are some ways to help you determine the source of your problem. • Look for symptoms like cracked plastic housing, broken or frayed cords or lights that don’t work. • If you have more than one phone, make sure each phone’s receiver is on the hook. If none of them are off the hook, unplug every phone. Then start plugging them back into the wall jacks one at a time, checking each phone for a dial tone as you go. The telephone set that causes the line to go dead is the broken one. • If you have just one phone, unplug it and borrow someone else’s. If the borrowed phone works, then the problem is in your telephone set.

NETWORK INTERFACE DEVICE (Protector)

1 OPEN THE UNIT

SECOND, LIFT OUTER COVER STRAIGHT UP

JACK AND PATCH CORD FOR SECOND PHONE LINE ON UNITS SO EQUIPPED.

2

FIRST, LOOSEN SCREW

1

If the problem remains the same when you plug in your phone at the Protector, the prob lem is in your outside telephone lines. Please call 1-800-520-0092 for repair service. If the trouble is found in the telephone wiring inside your home, you can either: • Hire an electrical contractor, or • Save money by doing the work yourself.

7

Repair Service

Determine the Source of the Problem BeforeYou Call

If It’s Your Phone… Leave the broken telephone unplugged and contact the company you purchased or leased it from for the repair. BBT is responsible for the maintenance and repair of the telephone lines to your home or business. It is important to try to make sure the problem is not in your telephone set, because if we come out and find the problem is in your set, you will be charged a $45.00 premises visit fee and an additional $75.00 per half hour main tenance of service fee for each repair visit. If the problem is not in your telephone set, call toll free 1-800-520-0092 .

If It’s BBT’s Line… Again, if you’ve determined that the trouble is not in your telephone set but in the telephone line, please call BBT for repair service. If you have reported that you are unable to make or receive calls and your line is out of order for 24 hours or longer from the

time of the report, you are entitled to a credit on your next bill for part of the local service charges. If the adjustment doesn’t appear on your next bill, call your business office. To contact BBT’s repair service, call 1-800-520-0092 .

8

How To Reach Us

Repair Service Call (Toll Free) 1-800-520-0092 Residential (7:00 a.m.- 6:00 p.m. Monday-Thursday & 8:00 a.m.- 12:00 p.m. Friday) To order new service, move or change existing service, disconnect service or discuss billing questions or charges Call . . . . . . . . . . (Toll Free) 1-800-592-4781 Payments . . . . . (Toll Free) 1-844-592-4781 Business Service (7:00 a.m.- 6:00 p.m. Monday-Thursday & 8:00 a.m.- 12:00 p.m. Friday) To order new service, move or change existing service, disconnect service or discuss billing questions or charges Call . . . . . . . . . . (Toll Free) 1-800-592-4781 Payments . . . . . (Toll Free) 1-844-592-4781 e

E-mail Addresses PUC Complaints . puccomplaints@bigbend.com Customer Questions. . . . . . . . . . . . csr@bigbend.com Local Directory Assistance Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 24 Hour Technical Support Call . . . . . . . . . . (Toll Free) 1-800-520-0092

9

How To Reach Us

Long Distance Directory Assistance See Long Distance information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pages 12 -19 Assistance in Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0 for BBT Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 00 For your Long Distance Operator Underground Cable Locating Service Call Texas One Call System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Toll Free) 1-800-245-4545 Yellow Pages For your advertising needs, call DPS Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-866-221-4300

Service Office Locations You may apply for telephone service, pay your telephone bill, and perform other telephone related services at our offices, located at:

808 N. 5th Street • Alpine, Texas 79830 Office Hours: Monday - Thursday 7:00 a.m. - 6:00 p.m. Friday 8:00 a.m. - 12:00 p.m.

https://ebill.bigbend.net/ebpp/login If paying by mail, mail payment, along with your payment page to: BBT 808 N. Fifth Street • Alpine, Texas 79830 You can also set up an automatic bank draft, or pay with a credit card.

PAY YOUR BILL ONLINE!

10

How To Reach Other Phone Companies

AT&T Customers Alpine, Crane, Fort Davis, Fort Stockton, Grandfalls, Marathon, Marfa, Monahans, Pyote, McCamey, Iraan and Rankin

Home 1-800-288-2020

Business 1-800-342-5288

For new service, to change service or to move service 1-800-288-2020 For questions about your bill 1-888-544-8847 For Repair Service 1-888-544-8847 Answered

For new service, to change service or to move service 1-800-248-3632 For questions about your bill 1-800-342-5288 For Repair Service 1-800-342-5288

24 Hours A Day 1-888-294-8433

Verizon Customers Balmorhea, Barstow, Brogado, Coyanosa, Imperial, Mentone, Orla, Pecos, Saragosa, Toyah, Toyahvale, Valentine, and Verhalen

Business Hours 8:00 a.m. - 5:00 p.m. Monday - Friday

Home Hours 8:00 a.m. - 5:00 p.m. Monday - Friday For new service, to change service or to move service 1-800-483-4400 For questions about your bill 1-800-483-4400 For Repair Service 1-800-483-4400 (answered 24 hours a day)

For new service, to change service, to move service, or for questions about your bill 1-800-483-5400 For Repair Service 1-800-483-5400 Multi-Line Service 1-800-483-5400 Single-Line Service (answered 24 hours a day)

11

Long Distance Calling

BBT implemented IntraLATA Dialing Parity to provide you, the customer, with the option of selecting your carrier of choice to carry your IntraLATA 1+ and 0+ calls. A list of current carriers can be obtained from our business office. Once you have selected your carrier of choice for your IntraLATA calling, you will need to notify BBT of your decision. If you do not make an alternative selection, BBT will continue to be your IntraLATA carrier. If you change your carrier, a $12.75 change charge will apply. This map shows the boundaries of the long distance service areas in Texas.

Exchanges in Midland LATA Ackerly Alamito Alpine Andrews Balmorhea Big Bend Nat’l Park Big Canyon Big Spring Calamity Creek Coyanosa Crane Forsan Fort Davis Fort Stockton Frankel City Garden City Goldsmith Grand Falls Heath Canyon Imperial Iraan Cochoma Comstock

Sierra Blanca Six Shooter St. Lawrence Stanton

Monahans Odessa Orla Pecos Presidio Pyote Rankin Redford Sand Springs Sanderson

Kermit Lajitas

Langtry Lenorah

Terlingua Terminal Toyah

Lomax Luther Marathon Marfa McCamey Mentone Midkiff Midland

Valentine Van Horn Vincent West Stanton Wink

Seminole Sheffield

Canadian

Borger

AMARILLO

Shamrock

Hereford

Childress

Plainview

WICHITA FALLS

Bowie

Paris

Denison

Mt. Pleasant

LUBBOCK

Jacksonboro Graham

Greenville

Slaton

Fort Worth

Albany

Snyder

DALLAS LONGVIEW

ABILENE

Seminole

Tyler

Breckinridge Cleburne

Sweetwater

Big Spring

Hillsboro

Colorado City

El Paso Clint

Nacogdoches

MIDLAND

Brownwood

WACO

Odessa

SAN ANGELO

Temple

Jasper

HEARNE

Lampass

Fort Stockton

Orange

BEAUMONT Port Arthur

BRYAN

Elgin

Fort Davis

Brenham

AUSTIN

New Braunfels

Marfa

Galveston on

HOUSTON

Seguin

Bay City

SAN ANTONIO

Victoria

Karnes City

Beeville

Eagle Pass

CORPUS CHRISTI

Laredo

Kingsville

Harlingen

Zapata

Brownsville

Mcallen

12

Long Distance Calling

• Can you receive credit for bad connec tions or wrong numbers? If so, how do you request credit? • How and when will you be billed? Will you be receiving a separate bill for the long distance company’s charges? Are charges itemized? • Does the long distance company begin charging for a call when it is answered or when it starts ringing?

BBT offers a service called equal access. Equal access will allow you to make long distance calls using the long distance com pany of your choice by simply dialing 1 + the number. Selecting Your Long Distance Company You are given the opportunity to make your selection of a long distance company. Although BBT cannot recommend which long distance company is right for you, we are offering the following information to assist you in making your selection. Here are some questions you may want to ask when selecting a long distance company. • What are the long distance company’s rates? Are there any discount rate periods? What are the rates for the time periods and places you call most often? • Are there monthly fees? Initial set-up charges? Minimum monthly charges? • Does the long distance company offer operator assistance? Can you make collect or credit calls using their ser vice? Do they offer directory assistance? International calling? • Can you call anywhere using the long distance company’s service or is it only available when calling certain areas? • If you experience trouble using the long dis tance company’s service, is there a toll free or local number available to report the problem? • Will someone be available to assist you 24 hours a day?

You may access the long distance company you have selected by dialing 1+ or 0+ the telephone number for all calls. A list of long distance companies that are available to BBT customers may be obtained by contacting our business office.

13

Long Distance

1+

You may also make calls using a long distance company other than the one you have selected to handle your 1+ calls by dialing the appropriate seven digit (101 XXXX) access code for that company. You will need to establish an account with each long distance company you wish to use. Each long distance company can provide you with their appropriate access code. All toll calls carried by any of the long distance service providers will be billed by them. Billing inquiries should be directed to the long distance provider’s customer assistance numbers noted on the bills you will receive. The following types of long distance calls are available through BBT for calls that are within the Midland LATA. Information about the types of calls available outside the Midland LATA can be obtained by contacting your selected long distance company.

Direct Distance Dialing Direct dial if you wish to talk with anyone who answers. Rates for calls that you dial yourself are lower than for calls dialed by the operator. Charging begins when the called telephone is answered in person or by an automatic answering machine. • To call within your area code dial 1 + Area Code + Telephone Number • To call outside your area code dial 1 + Area Code + Telephone Number Directory Assistance To obtain a directory listing within your local calling area: Dial 1 411 To obtain a directory listing within Area Code 432: Dial 432-555-1212

BBT customers receive three free local (1+411 and 1+555-1212) directory assistance calls per month. There will be a charge for each directory assistance call thereafter.

To obtain a directory listing outside Area Code 432: . . . . . . . . . Dial 1 + Area Code + 555-1212 Directory assistance calls outside Area Code 432 will be handled and billed by the long distance company you have selected for your 1 + long distance calls outside BBT’s service area. Please contact your long distance company for their directory assistance rates. To obtain a toll-free directory listing:. . . . . . . . . . . . . . . . . Dial 1-800-555-1212 There is no charge for 800 Directory Assistance.

14

Long Distance

Credit for Wrong Numbers and Poor Connections If you dial a wrong number, call the “0” Operator (if you are calling inside the Midland LATA – See shaded area on map page 12), or call the “00” operator (if you are calling outside the Midland LATA – See shaded area on map page 12), and give the number you attempted to reach. In most cases, you’ll be credited for the call. Once in a while you may get a bad connection or be cut off on a long distance call. Both parties should hang up and the one who placed the call should dial the “0” or “00” Operator and explain the trouble. The operator will get you a better connection and have the charge adjusted appropriately as per the long distance companies’ policy.

15

Long Distance

If You Use 900 Pay-Per-Call Services

1+

Accessing 900 Numbers BBT offers blocking of 900/976 numbers on a customer specific basis. If you wish to order this service, you will need to contact our business office. There will be no charge for the first block, but for subse quent blocks thereafter, there will be a fee. To remove this service, you will need to contact our business office in writing. If you do not wish to block calls to 900 or 976 numbers, you do not need to take any action. Acceder 1-900 Numeros BBT le ofrece la capacidad de bloquear su línea de los números 900/976. Si desea ordenar este servicio póngase en contacto con nuestra oficina. No se cobra por bloquear su línea la primera vez, pero si se cobran honoraries por bloqueos subse cuentes. Parquitar el bloqueo de su línea llame a nuestra oficina. No se requiere occión de su parte si usted no desea bloquear los números 900/976 de su linea.

You have rights we’d like you to know about (under the Federal Telephone Disclosure and Dispute Resolution Act). Charges for 900 mes sages are for non-telecommunication services. You should not be billed for Pay-Per-Call ser vices not offered in compliance with federal laws and regulations. If you orally communicate an allegation of a billing error via the toll free number on the 900 bill page, it will be consid ered sufficient notification of a billing error. For billing disputes or inquiries, please call your local exchange carrier at 1-800-592-4781 . You have 60 days after receiving a bill to dispute a billing error. You have the right to withhold pay ment of the disputed charges during the billing error review. No collection activity for disputed charges will occur while the charges are under investigation. After investigation, if it is deter mined that the disputed charges are legitimate, the long distance carrier or the information provider may proceed with outside collections against your account. Your local and long distance service cannot be disconnected for non-payment of 900 charges. Failure to pay legitimate 900 charges may result in invol untary blocking of your access to 900 ser vices. Voluntary blocking of access to 900 services is available upon request from your local exchange carrier.

16

Long Distance

Si Usted Utiliza El Servicio De Números 900 Usted tiene ciertos derechos que son prote gidos par el Acto de Resoluciones (Federal Telephone Disclosure and Dispute Resolution Act) y querenos que usted este al tanto. Cargos de mensajes de los números 900 no son servi cios de telecommunicatión. No se deben cobrar llamadas de estos servicios si no están en complimiento con las leyes reguiadoras fed erates. Cumunique cualquier error de su fac tura al número gratuitoque viene en su bil. Este aviso debe considerarse suficiente noti ficación de su parse. Para indagaciones de su bil par favor llame al intercambio local at 1-800-592-4781 pare llamadas fuera del estado. Usted tiene 60 dias después de que recibe su bill pare averiguar un error en su bil. Usted tiene derecho a no pagar los cargos en question mientras que se revise el error. Mientras se investiga el error no deberá haber actividad pare colectar estos cargos. Si después de la investi gación se determina que los cargo son legitimos

entonces si se puede proceder para colectar esta cantidad. El servicio local y de larga dis tancia no se le pueden desconectar par falta de que llamadas al 900 aun no son pagadas. Falta de pago en llamadas legitimas a los números 900 pueda resultar en el bloqueo involuntario al acceso a estos números. Se pueden bloquear servicios de 900 voluntariamente si usted avisa al inter cambio local.

Operator Assisted Dialing Collect or Person-to-Person calls, calls charged to another number

0+

or to a Calling Card, calls placed from coin phones or from hotel guest phones, or calls for which Time and Charges are request ed are Operator Assisted calls. Higher rates apply to station calls dialed by the operator, Collect calls, Person-to-Person calls, and calls billed to a Calling Card or to another number.

17

Long Distance

Person-To-Person, Collect, Calling Card, Third Number Billed and Time and Charges • To call within your area code dial 0 + Area Code + Telephone Number • To call outside your area code dial 0 + Area Code + Telephone Number touch 0 + Area Code + Telephone Number (wait for tone or tone and announcement) + Calling Card Number (may not be available in all areas) • From Dial phones dial 0 + Area Code + Telephone Number (give Operator your Calling Card Number) Toll Free Calls You can call free to telephone numbers which are preceded by Zenith, Enterprise or area code “800.” Dial the operator and ask for the Zenith or Enterprise number. Dial “800” num bers direct. A separate Centralized Information Center is maintained for the “800” area code numbers and may be reached by dialing as you would to any other Distant Information Center: dial 1, then the area code “800,” fol lowed by 555-1212. Calling Card Service • From Touch Calling phones

Person-To-Person Calls Place the call with the operator if you wish to talk to a particular person or extension. Charging starts when the conversation begins. Rates are highest for Operator Assisted

Person-to-Person calls. Conference Calls

You can talk with several people in different places at the same time. Tell the operator you wish to make a “conference” call. A special charge will be made for this type of call. Collect, Calling Card and Calls Charged to Another Number Call Collect if the person or firm you are call ing agrees to pay the charge. You can also bill calls to your Calling Card or to another number. Place these calls with the operator. Operator Assisted rates apply. Mobile-Air-Land-Marine Calls You can make calls to autos, trucks, trains, aircraft or boats equipped for telephone ser vice. Dial the operator and ask for the Mobile Service Operator or the Marine Operator unless you’ve been instructed otherwise.

18

Long Distance

International Calls Calls to most of the world’s telephones can be made from your phone. Rates and reduced rate periods on calls to other countries differ from those on calls to U.S. points. 0+

To place an International Call Direct, with the assistance of an operator: • Dial “01” • Dial the Country Code • Dial the City Code • Dial the Local Number Example: (01-12-345-678-9012)

To place an International Call Direct, without the assistance of an operator: • Dial “011” • Dial the Country Code • Dial the City Code • Dial the Local Number Example: (011-12-345-678-9012)

19

Zip Codes

McCamey . . . . . . . . . . . . . . . . 79752 Ozona . . . . . . . . . . . . . . . . . . . 76943 Presidio. . . . . . . . . . . . . . . . . . 79845 Redford. . . . . . . . . . . . . . . . . . 79846 Sanderson. . . . . . . . . . . . . . . . 79848 Shafter. . . . . . . . . . . . . . . . . . . 79843 Sheffield ................. 79781 Terlingua. . . . . . . . . . . . . . . . . 79852 Terminal . . . . . . . . . . . . . . . . . 79706 Uvalde. . . . . . . . . . . . . . . . . . . 78802 Valentine. . . . . . . . . . . . . . . . . 79854 Van Horn. . . . . . . . . . . . . . . . . 79855

Alpine. . . . . . . . . . . . . . . . . . . . 79830 Big Bend N.P. . . . . . . . . . . . . 79834 Comstock. . . . . . . . . . . . . . . . 78837 Crane. . . . . . . . . . . . . . . . . . . . 79731 Del Rio. . . . . . . . . . . . . . . . . . . 78840 Dryden. . . . . . . . . . . . . . . . . . . 78851 Ft. Davis . . . . . . . . . . . . . . . . . 79734 Ft. Stockton . . . . . . . . . . . . . . 79735 Iraan. . . . . . . . . . . . . . . . . . . . . 79744 Langtry . . . . . . . . . . . . . . . . . . 78871 Marathon. . . . . . . . . . . . . . . . . 79842 Marfa. . . . . . . . . . . . . . . . . . . . 79843

20

Area Codes

670 C.N.M.I.

671 Guam

684 American Samoa 721 Sint Maarten 758 St. Lucia

767 Dominica

784 St.Vincent

787/939 Puerto Rico

809/829/849 Dom. Rep.

868 Trinidad & Tobago 869 St. Kitts & Nevis 876 Jamaica

Caribbean & Other Islands 242 Bahamas 246 Barbados 264 Anguilla

268 Antigua/Barbuda 284 B.V.I. 340 U.S.V.I.

345 Cayman Islands 441 Bermuda 473 Grenada

649 Turks & Caicos 658 Jamaica

664 Montserrat

984 NC

985 LA

986 ID

989 MI

980 NC

945 TX

947 MI

948 VA

949 CA

951 CA

952 MN

954 FL

956 TX

959 CT

970 CO

971 OR

972 TX

973 NJ

975 MO

978 MA

979 TX

940 TX

941 FL

943 GA

917 NY

918 OK

919 NC

920 WI

925 CA

928 AZ

929 NY

930 IN

931 TN

934 NY

936 TX

937 OH

938 AL

878 PA

901 TN

902 NS

903 TX

904 FL

905 ON

906 MI

907 AK

908 NJ

909 CA

910 NC

912 GA

913 KS

914 NY

915 TX

916 CA

850 FL

854 SC

856 NJ

857 MA

858 CA

859 KY

860 CT

861 IL

862 NJ

863 FL

864 SC

865 TN

867 YT

870 AR

872 IL

873 QC

819 QC

820 CA

825 AB

826 VA

828 NC

830 TX

831 CA

832 TX

835 PA

838 NY

839 SC

840 CA

843 SC

845 NY

847 IL

848 NJ

801 UT

802 VT

803 SC

804 VA

805 CA

806 TX

807 ON

808 HI

810 MI

812 IN

813 FL

814 PA

815 IL

816 MO

817 TX

818 CA

763 MN

765 IN

769 MS

770 GA

771 DC

772 FL

773 IL

774 MA

775 NV

778 BC

779 IL

780 AB

781 MA

782 NS

785 KS

786 FL

727 FL

728 FL

730 IL

731 TN

732 NJ

734 MI

737 TX

740 OH

742 ON

743 NC

747 CA

753 ON

754 FL

757 VA

760 CA

762 GA

706 GA

707 CA

708 IL

709 NL

712 IA

713 TX

714 CA

715 WI

716 NY

717 PA

718 NY

719 CO

720 CO

724 PA

725 NV

726 TX

661 CA

662 MS

667 MD

669 CA

672 BC

678 GA

680 NY

681 WV

682 TX

683 ON

689 FL

701 ND

702 NV

703 VA

704 NC

705 ON

629 TN

630 IL

631 NY

636 MO

639 SK

640 NJ

641 IA

645 FL

646 NY

647 ON

650 CA

651 MN

656 FL

657 CA

659 AL

660 MO

608 WI

609 NJ

610 PA

612 MN

613 ON

614 OH

615 TN

616 MI

617 MA

618 IL

619 CA

620 KS

623 AZ

624 NY

626 CA

628 CA

575 NM

579 QC

580 OK

581 QC

582 PA

584 MB

585 NY

586 MI

587 AB

601 MS

602 AZ

603 NH

604 BC

605 SD

606 KY

607 NY

570 PA

571 VA

572 OK

573 MO

574 IN

540 VA

541 OR

548 ON

551 NJ

557 MO

559 CA

561 FL

562 CA

563 IA

564 WA

567 OH

508 MA

509 WA

510 CA

512 TX

513 OH

514 QC

515 IA

516 NY

517 MI

518 NY

519 ON

520 AZ

530 CA

531 NE

534 WI

539 OK

469 TX

470 GA

472 NC

474 SK

475 CT

478 GA

479 AR

480 AZ

484 PA

501 AR

502 KY

503 OR

504 LA

505 NM

506 NB

507 MN

432 TX

434 VA

435 UT

437 ON

438 QC

440 OH

442 CA

443 MD

445 PA

447 IL

448 FL

450 QC

458 OR

463 IN

464 IL

468 QC

409 TX

410 MD

412 PA

413 MA

414 WI

415 CA

416 ON

417 MO

418 QC

419 OH

423 TN

424 CA

425 WA

428 NB

430 TX

431 MB

365 ON

367 QC

368 AB

369 CA

380 OH

382 ON

385 UT

386 FL

401 RI

402 NE

403 AB

404 GA

405 OK

406 MT

407 FL

408 CA

336 NC

337 LA

339 MA

341 CA

343 ON

346 TX

347 NY

350 CA

351 MA

352 FL

353 WI

354 QC

360 WA

361 TX

363 NY

364 KY

314 MO

315 NY

316 KS

317 IN

318 LA

319 IA

320 MN

321 FL

323 CA

325 TX

326 OH

329 NY

330 OH

331 IL

332 NY

334 AL

279 CA

281 TX

283 OH

289 ON

301 MD

302 DE

303 CO

304 WV

305 FL

306 SK

307 WY

308 NE

309 IL

310 CA

312 IL

313 MI

249 ON

250 BC

251 AL

252 NC

253 WA

254 TX

256 AL

260 IN

262 WI

263 QC

267 PA

269 MI

270 KY

272 PA

274 WI

276 VA

218 MN

219 IN

220 OH

223 PA

224 IL

225 LA

226 ON

227 MD

228 MS

229 GA

231 MI

234 OH

236 BC

239 FL

240 MD

248 MI

Area Codes in Numerical Sequence (U.S. & Canada)

201 NJ

202 DC

203 CT

204 MB

205 AL

206 WA

207 ME

208 ID

209 CA

210 TX

212 NY

213 CA

214 TX

215 PA

216 OH

217 IL

21

International Codes

Numbers beside countries are “Country Codes.” Numbers beside cities are “City Codes.” For all other international points not listed in this section, dial “00” and tell the Operator the country you are calling.

Afghanistan . . . . . . . . .93

Finland . . . . . . . . . . . . .358 Helsinki. . . . . . . . . . . . . . .9 Turku . . . . . . . . . . . . . . . .2 France . . . . . . . . . . . . . .33 Paris. . . . . . . . . . . . . . . . .1 Southeast. . . . . . . . . . . . .4 Southwest . . . . . . . . . . . .5

India . . . . . . . . . . . . . . . .91 Kolkatta . . . . . . . . . . . . .33 Mumbai . . . . . . . . . . . . .22 New Delhi. . . . . . . . . . . .11

Rio de Janeiro . . . . . . . .21 Sao Paulo. . . . . . . . . . . .11

American Samoa . *1-684

Cambodia . . . . . . . . . .855 Phnom Penh . . . . . . . . .23

Andorra . . . . . . . . . . . *376

Indonesia . . . . . . . . . . .62 Jakarta. . . . . . . . . . . . . .21

Argentina . . . . . . . . . . .54 Buenos Aires . . . . . . . . .11

Chile . . . . . . . . . . . . . . . .56 Santiago. . . . . . . . . . . . . .2 Valparaiso . . . . . . . . . . .32 China . . . . . . . . . . . . . . .86 Beijing (Peking) . . . . . . .10 Shanghai . . . . . . . . . . . .21 Colombia . . . . . . . . . . . .57 Bogota . . . . . . . . . . . . . . .1 Cartagena . . . . . . . . . . . .5

Iran . . . . . . . . . . . . . . . . .98 Tehran . . . . . . . . . . . . . .21

Armenia . . . . . . . . . . . .374 Ashtarak. . . . . . . . . . . . .32 Yerevan . . . . . . . . . . . . .10 Australia . . . . . . . . . . . .61 Davis . . . . . . . . . . . . . . .10 North East Region. . . . . .7 South East Region. . . . . .3 Austria . . . . . . . . . . . . . .43 Innsbruck. . . . . . . . . . .512 Vienna . . . . . . . . . . . . . . .1

French Polynesia . . . *689

Gabon . . . . . . . . . . . . .241

Iraq . . . . . . . . . . . . . . . .964 Baghdad . . . . . . . . . . . . .1

Gambia . . . . . . . . . . . .220

Ireland . . . . . . . . . . . . .353 Dublin. . . . . . . . . . . . . . . .1 Galway. . . . . . . . . . . . . .91 Israel . . . . . . . . . . . . . .972 Haifa. . . . . . . . . . . . . . . . .4 Jerusalem. . . . . . . . . . . . .2 Tel Aviv. . . . . . . . . . . . . . .3 Italy ................39 Bologna . . . . . . . . . . . . .51 Florence. . . . . . . . . . . . .55 Naples . . . . . . . . . . . . . .81 Rome . . . . . . . . . . . . . . . .6 Venice . . . . . . . . . . . . . .41

Germany . . . . . . . . . . . .49 Berlin . . . . . . . . . . . . . . .30 Bonn. . . . . . . . . . . . . . .228 Dresden . . . . . . . . . . . .351 Frankfurt. . . . . . . . . . . . .69 Hamburg . . . . . . . . . . . .40 Leipzig . . . . . . . . . . . . .341 Munich. . . . . . . . . . . . . .89

Costa Rica . . . . . . . . *506

Croatia . . . . . . . . . . . . .385 Zagreb . . . . . . . . . . . . . . .1

Bahrain . . . . . . . . . . . *973

Cyprus . . . . . . . . . . . . .357 Nicosia. . . . . . . . . . . . . .22

Belgium . . . . . . . . . . . . .32 Antwerp . . . . . . . . . . . . . .3 Brussels. . . . . . . . . . . . . .2

Greece . . . . . . . . . . . . . .30 Athens . . . . . . . . . . . . . .21

Czech Republic . . . . .420 Brno . . . . . . . . . . . . . . . .54 Prague . . . . . . . . . . . . . . .3

Guatemala . . . . . . . . .502 Jarry. . . . . . . . . . . . . . . .26

Belize . . . . . . . . . . . . . .501 Punta Gorda . . . . . . . . . .7

Denmark . . . . . . . . . . . *45

Guyana . . . . . . . . . . . . 592 New Amsterdam . . . . .333

Ivory Coast . . . . . . . . .225

Bolivia . . . . . . . . . . . . .591 La Paz . . . . . . . . . . . . . . .2

Ecuador . . . . . . . . . . . .593 Azuay. . . . . . . . . . . . . . . .7 Los Rios. . . . . . . . . . . . . .5 Quito. . . . . . . . . . . . . . . . .2 Egypt . . . . . . . . . . . . . . .20 Alexandria . . . . . . . . . . . .3 Cairo. . . . . . . . . . . . . . . . .2

Japan . . . . . . . . . . . . . . .81 Tokyo. . . . . . . . . . . . . . . .3 Yokohama . . . . . . . . . . .45

Haiti . . . . . . . . . . . . . . .509 Comcel. . . . . . . . . . . . .420 Haitel . . . . . . . . . . . . . .510

Bosnia and Herzegovina . . . . . . . .387 Sarajevo. . . . . . . . . . . . .57

Kenya . . . . . . . . . . . . . .254 Nairobi . . . . . . . . . . . . . .20

Honduras . . . . . . . . . .504

Brazil . . . . . . . . . . . . . . .55 Brasilia . . . . . . . . . . . . . .61

Hong Kong . . . . . . . . .852

Kuwait . . . . . . . . . . . . .965 Jahra . . . . . . . . . . . . . .477

El Salvador . . . . . . . . .503 Metropolitan Area . . . . . .2

Hungary . . . . . . . . . . . . .36 Budapest . . . . . . . . . . . . .1

Liberia . . . . . . . . . . . . *231

Fiji . . . . . . . . . . . . . . . . .679 Suva. . . . . . . . . . . . . . . .32

Iceland . . . . . . . . . . . . .354 Reykjavik . . . . . . . . . . . . .5

Libya . . . . . . . . . . . . . . 218 Tripoli . . . . . . . . . . . . . . .21

22

International Codes

Tunisia . . . . . . . . . . . . .216 Tunis. . . . . . . . . . . . . . . . .1

Liechtenstein . . . . . . .423 Vaduz. . . . . . . . . . . . .2,3,4

Nigeria . . . . . . . . . . . . .234 Lagos. . . . . . . . . . . . . . . .1

San Marino . . . . . . . . .378 All Points . . . . . . .0,6,7,8,9

Lithuania . . . . . . . . . . .370

North Korea . . . . . . . .850 Pyong Yang. . . . . . . . . . .2

Saudi Arabia . . . . . . . .966 Riyadh . . . . . . . . . . . . . .11

Turkey . . . . . . . . . . . . . .90 Ankara . . . . . . . . . . . . .312 Istanbul Asya. . . . . . . .216 Istanbul Avrupa . . . . . .212 Izmir . . . . . . . . . . . . . . .232

Luxembourg . . . . . . . *352

Norway . . . . . . . . . . . . .47 Oslo . . . . . . . . . . . . . . . . .2

Senegal . . . . . . . . . . . .221 Dakar . . . . . . . . . . . . . . . .8

Malaysia . . . . . . . . . . . .60 Kuala Lumpur . . . . . . . . .3

Ukraine . . . . . . . . . . . .380 Donetsk . . . . . . . . . . . . .62

Pakistan . . . . . . . . . . . .92 Islamabad . . . . . . . . . . .51 Sukkur . . . . . . . . . . . . . .71

Singapore . . . . . . . . . . .65

Mexico . . . . . . . . . . . . . .52 Acapulco . . . . . . . . . . .744 Cabo San Lucas . . . . .624 Cancun. . . . . . . . . . . . .998 Ensenada. . . . . . . . . . .646 Mazatlan. . . . . . . . . . . .669 Mexico City . . . . . . . . . .55 Puerto Vallarta. . . . . . .322 Tijuana . . . . . . . . . . . . .664

Slovakia . . . . . . . . . . . .421 Bratislava. . . . . . . . . . . . .2

United Arab Emirates 971 Abu Dhabi . . . . . . . . . . . .2 Ajman. . . . . . . . . . . . . . . .6 Al Ain . . . . . . . . . . . . . . . .3 Dubai . . . . . . . . . . . . . . . .4 Sharjah. . . . . . . . . . . . . . .6 Umm-al-Quwaln . . . . . . .6 United Kingdom . . . . . .44 Cardiff, Wales . . . . . . . .29 Edinburgh, Scotland . .131 Glasgow, Scotland . . .141 Gloucester, England .1452 Ipswich, England. . . .1473 Liverpool, England. . . .151 London, England. . . . . .20 Manchester, England .161 Nottingham, England. .115 Uruguay . . . . . . . . . . . .598 Canelones . . . . . . . . . . .32 Mercedes. . . . . . . .53, 532 Montevideo . . . . . . . . . . .2

Panama . . . . . . . . . . . .507 Panama City . . . . . . . . . .2

South Africa . . . . . . . . .27 Cape Town . . . . . . . . . .21 Johannesburg . . . . . . . .11 Pretoria. . . . . . . . . . . . . .12

Papua New Guinea . .675

Paraguay . . . . . . . . . . .595 Asuncion . . . . . . . . . . . .21

South Korea . . . . . . . . .82 Seoul . . . . . . . . . . . . . . . .2

Spain . . . . . . . . . . . . . . .34 Barcelona. . . . . . . . . . . .93 Las Palmas/ Canary Islands. . . . . .928 Madrid . . . . . . . . . . . . . .91 Seville. . . . . . . . . . . . . . .95

Sri Lanka . . . . . . . . . . . .94 Kandy. . . . . . . . . . . . . . . .8

Suriname . . . . . . . . . . .597

Sweden . . . . . . . . . . . . .46 Goteborg . . . . . . . . . . . .31 Stockholm . . . . . . . . . . . .8 Switzerland . . . . . . . . . .41 Berne . . . . . . . . . . . . . . .31 Geneva. . . . . . . . . . . . . .22 Lucerne . . . . . . . . . . . . .41 Zurich. . . . . . . . . . . . . . .43

Monaco . . . . . . . . . . . .377 All Points . . . . . . . . . . . . .9

Peru . . . . . . . . . . . . . . . .51 Arequipa. . . . . . . . . . . . .54 Lima . . . . . . . . . . . . . . . . .1

Uzbekistan . . . . . . . . .998

Vatican . . . . . . . . . . . .379

Netherlands .........31 Amsterdam . . . . . . . . . .20 Rotterdam . . . . . . . . . . .10 The Hague. . . . . . . . . . .70 Utrecht. . . . . . . . . . . . . .30

Philippines . . . . . . . . . .63 Manila. . . . . . . . . . . . . . . .2

Venezuela . . . . . . . . . . .58 Caracas . . . . . . . . . . . .212 Maracaibo . . . . . . . . . .261 Vietnam . . . . . . . . . . . . .84 Hanoi . . . . . . . . . . . . . . . .4 Ho Chi Minh City. . . . . . .8

Poland . . . . . . . . . . . . . .48 Gdansk. . . . . . . . . . . . . .58 Krakow. . . . . . . . . . . . . .12 Warsaw . . . . . . . . . . . . .22

Syria . . . . . . . . . . . . . . .963 Damascus . . . . . . . . . . .11

Netherlands Antilles . 599 Curacao . . . . . . . . . . . . . .9

Taiwan . . . . . . . . . . . . .886 Tainan. . . . . . . . . . . . . . . .6 Taipei . . . . . . . . . . . . . . . .2

New Caledonia . . . . . .687

Portugal . . . . . . . . . . . .351 Lisboa. . . . . . . . . . . . . . .21

Yemen . . . . . . . . . . . . .967

New Zealand . . . . . . . .64 Auckland . . . . . . . . . . . . .9 Hamilton. . . . . . . . . . . . . .7 Wellington . . . . . . . . . . . .4

Zambia . . . . . . . . . . . .260

Thailand . . . . . . . . . . . . .66 Bangkok. . . . . . . . . . . . . .2

Romania . . . . . . . . . . . .40 Bucharest. . . . . . . . . . . .21 Constanta. . . . . . . . . . .241

*No City Code Required

Nicaragua . . . . . . . . . .505 Managua . . . . . . . . . . . . .2

Russia . . . . . . . . . . . . . . .7 Moscow. . . . . . . . . . . .495

23