BigBend2023

Service 2-1-1 & 7-1-1

2-1-1 Service 2-1-1 Texas dialing code is for free informa tion and referrals to health and human service and community organizations. 2-1-1 main tains a comprehensive regional database of health and human services providers such as: government agencies and programs, food pantries, career services, child care provid ers, counseling services, volunteer opportuni ties and other nonprofit resources. By simply calling 2-1-1, callers are connected to a live person who assists them in assessing their need and locating information about available resources in the community. 7-1-1 Relay Texas Service Every day, approximately 1.8 million deaf, hard-of-hearing, deaf-blind or speech-dis abled Texans and their hearing friends and family rely on the interpretive services provid ed by the Telecommunications Relay System, Relay Texas. BBT officially implemented the use of 7-1-1 as an easier means to access Relay Texas. The implementation of 7-1-1 supplements access to the Texas Relay System and does NOT replace or change the existing 800 access numbers for voice or TTY users.

How does 7-1-1 work? By dialing 7-1-1, both hearing and deaf, hard-of-hearing, deaf-blind or speech-impaired users can initiate a Relay Texas call. Specially trained operators of the Relay Texas System answer the calls to the Relay Center and relay the conversation between the two parties by using equipment that enables them to hear the voice user and read the signals from the TTY (text telephone) user. All calls are handled with strict confi dentiality. Relay Texas service is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or the length of the calls. Relay Texas users can communicate to anywhere in the United States. There is no charge for Relay calls made within your local calling scope. To learn more about Relay Texas, contact the Relay Texas office at 1-800-676-3777 or the Public Utility Commission of Texas at: 512-936-7136 (TTY) or 1-800-782-8477 (voice); relaytx@puc.texas.gov http://www.puc.state.tx.us/relaytexas/ overview.aspx

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