BigBend2023

Service & Billing

Prepaid Telephone Service Billing Option BBT is pleased to notify you of Prepaid Local Telephone Service (PLTS), a program that helps customers manage outstanding tele phone balances and retain basic local tele phone service. The Public Utility Commission of Texas has directed that we provide this service. PLTS gives eligible customers a one-time opportunity to retain their local service if they are at risk of disconnection of their local ser vice for nonpayment of telephone bills. It also allows residential customers who have been disconnected because of delinquent or unpaid bills to be reconnected. PLTS is not available to business customers.

Paying the Bill on Time, So Your Service Will Not Be Disconnected Service may be disconnected if the bill has not been paid or a satisfactory agreement has not been made with the Company within twenty-six (26) days from the date of issuance of the billing, subject to the Company giving proper notice at least ten (10) days prior to stated date of disconnection. The customer is responsible for all Long Distance calls placed from or charged to his or her telephone. The holder of a calling card is responsible for the security of his or her calling card number and will be required to pay for all Long Distance calls correctly charged to that number until the Company is notified in writing that the cus tomer’s calling card has been lost, stolen or is being used by an unauthorized person. How to Get Your Service Restored All past charges must be paid before your service can be reconnected, and you will be charged a restoral fee. You may be asked to pay a deposit. If You Cannot Pay Your Bill If you are ill, or cannot pay your bill, a deferred payment plan is available to any residential cus tomer who has expressed an inability to pay all of his or her bill, if that customer has not been issued more than two disconnection notices at any time during the preceding twelve months. Notice to Customers With Bridged Line Service Bridged Lines or Off Premises Extensions at BBT are bridged in the Central Office and per NECA Tariff FCC No. 5, Section 4, which is the ruling authority for End User Subscriber Line Charges, both portions of the “bridge” should be charged an End User Subscriber Line Charge. If you have questions concerning this correction, please call Customer Service at 1-800-592-4781.

Your Responsibility To receive this service, you must agree to receive Toll Blocking/Restriction Service, which will prevent you from making long distance telephone calls or usage-sensitive calls, which include Directory Assistance, Call Return, Call Trace, and Automatic Callback. In subscribing to PLTS, you agree not to incur additional charges for long distance or usage-sensitive services. In addition, you agree not to request additional services from your local telephone carrier other than those included in your PLTS subscription. If you violate the terms of this agreement you can be disconnected immedi ately and will not be eligible to receive PLTS again from BBT.

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