BigBend2022

Repair Service

Determine the Source of the Problem Before You Call BBT is responsible for the maintenance and repair of the telephone lines to your home or business. However, we are not responsible for the problem if the problem is in your tele- phone set. If we make a customer requested service call and deter- mine the problem is

• If the phones appear to be in good work- ing order, take a working phone to your Network Interface Device (Protector). The following is a drawing of your Protector, which is usually located on the outside wall of your home or business, near the electric meter. (It is where BBT’s lines and your inside telephone wiring connect, or interface.) Open the Protector by loosening the screw, then lift outer cover straight up. Remove the phone jack and insert the phone jack from your phone.

caused by your telephone set(s) and not by our facilities, you will be billed a premises visit charge of $45.00. In addition, you will be billed a maintenance of service charge of $75.00 per half hour, beginning from the time a technician is dispatched to the premises. Any fraction of a half hour will be computed as one half hour. If the trouble is not your telephone set but in the telephone line, you will not be charged a premises visit charge or any maintenance of service charge. Below are some ways to help you determine the source of your problem. • Look for symptoms like cracked plastic housing, broken or frayed cords or lights that don’t work. • If you have more than one phone, make sure each phone’s receiver is on the hook. If none of them are off the hook, unplug every phone. Then start plugging them back into the wall jacks one at a time, checking each phone for a dial tone as you go. The telephone set that causes the line to go dead is the broken one. • If you have just one phone, unplug it and borrow someone else’s. If the borrowed phone works, then the problem is in your telephone set.

NETWORK INTERFACE DEVICE (Protector)

1 OPEN THE UNIT

SECOND, LIFT OUTER COVER STRAIGHT UP

JACK AND PATCH CORD FOR SECOND PHONE LINE ON UNITS SO EQUIPPED.

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FIRST, LOOSEN SCREW

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If the problem remains the same when you plug in your phone at the Protector, the prob- lem is in your outside telephone lines. Please call 1-800-592-4781 for repair service. If the trouble is found in the telephone wiring inside your home, you can either: • Hire an electrical contractor, or • Save money by doing the work yourself.

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