BigBend2021

Consumer Rights

Customer Proprietary Network Information (CPNI) Working with the Public Utility Commission of Texas (PUC) and in compliance with the Commission’s Substantive Rules 26.122(f) and 26.128, BBT is providing this notice to advise you of your rights concerning your customer-specific Customer Proprietary Network Information (CPNI). In the normal course of providing your telephone service, BBT maintains certain information about your account. This infor- mation, when matched to your name, address and calling or originating billing telephone number, is known as your customer-specific “Customer Proprietary Network Information,” or CPNI for short. Examples include the type of line you have, technical character- istics, class of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage date, and calling patterns. BBT may use your CPNI to market our ser- vices to you. However, the PUC of Texas has adopted rules stating that BBT may not use your CPNI to market certain telephone ser- vices or features to you if you have requested that your CPNI be considered restricted for this purpose. If you wish to have your CPNI considered “restricted”, call our business office at 1-800-592-4781 to tell us of your preference to have restricted CPNI. There will be no charge for restricting your customer information and the restriction will remain in effect until you notify the business office otherwise. While this restriction is effective, BBT may still have some marketing contacts with you not based upon your CPNI. Please call for further information.

Telephone Solicitation Texas law provides certain protections for a person who receives a telephone solicitation at a residence. A telephone solicitor must: • Identify himself; • Identify the business on whose behalf he or she is calling; • Identify the purpose of the call; and • Identify the telephone number at which the person, Company, or organization making the call may be reached. A telephone solicitor may not call a residence before 9:00 a.m. or after 9:00 p.m. on a weekday or Saturday or before noon or after 9:00 p.m. on Sunday. If a telephone solicitor uses an automatic dialing/announcing device, the machine must disconnect from your line within 5 seconds after termination of the call. Exceptions: The requirements above do not apply to telephone solicitations made at your request, or solicitations made in connection with an existing debt or contract, or calls from a telephone solicitor with whom you have a prior or existing business relationship.

48