BigBend2021

Long Distance Calling

• Can you receive credit for bad connec- tions or wrong numbers? If so, how do you request credit? • How and when will you be billed? Will you be receiving a separate bill for the long distance company’s charges? Are charges itemized? • Does the long distance company begin charging for a call when it is answered or when it starts ringing?

BBT offers a service called equal access. Equal access will allow you to make long distance calls using the long distance com- pany of your choice by simply dialing 1 + the number. Selecting Your Long Distance Company You are given the opportunity to make your selection of a long distance company. Although BBT cannot recommend which long distance company is right for you, we are offering the following information to assist you in making your selection. Here are some questions you may want to ask when selecting a long dis- tance company. • What are the long distance company’s rates? Are there any discount rate periods? What are the rates for the time periods and places you call most often? • Are there monthly fees? Initial set-up charges? Minimum monthly charges? • Does the long distance company offer operator assistance? Can you make collect or credit calls using their ser- vice? Do they offer directory assistance? International calling? • Can you call anywhere using the long distance company’s service or is it only available when calling certain areas? • If you experience trouble using the long dis- tance company’s service, is there a toll free or local number available to report the problem? • Will someone be available to assist you 24 hours a day?

You may access the long distance company you have selected by dialing 1+ or 0+ the telephone number for all calls. A list of long distance companies that are available to BBT customers may be obtained by contacting our business office.

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