Ardmore2023

CUSTOMER INFORMATION

Alabama & Tennessee Relay Centers Both Text Telephone (TTY/TDD) users and hearing callers can dial 7-1-1 to reach the Alabama Telephone Relay Service (ATRS).

Rates & Policies Copies of our rules and regulations and schedules of rates are available at our service office and are open to public inspection. Number Changes The telephone company reserves the right to and may, at its discretion, change the customer’s telephone number. Handling Unwanted Phone Calls If you do not want to talk to a person selling a product or service by telephone, just say “no thank you,” and hang up. If you’re bothered by harassing or anonymous phone calls, try these techniques to discourage them. • Always hang up immediately at the first obscene word or if the person on the other end of the line doesn’t respond a er you’ve said “hello” twice. • Don’t talk to the caller. This is what he or she wants you to do. • Don’t give out any information or let the caller know if you’re alone. Teach your children to say, “Mom or Dad can’t come to the phone. May I take a message?” • If the problem occurs continuously over an extended period, you should repo it to your local law enforcement agency. Keep a record of the days and times of the calls, and note the caller’s gender, voice, accent and comments. This information could assist the police. • It is a crime to make harassing, obscene or anonymous phone calls under both federal and state laws. Prosecuting Fraudulent Callers It is illegal for another person to charge long-distance calls to your number or calling card without your permission. People using unauthorized calling cards or phone numbers to avoid charges may be imprisoned, fined or both. Directory Information Looking for more business? Adve ise in the Ardmore Telephone Company’s Yellow Pages. Call DPS Media at 1-866-221-4300.

The existing 800 numbers for ATRS remain available:

- 800-548-2546 (TTY/TDD only); and - 800-548-2547 (voice only)

Directory Listings Your name will automatically be added to our White Pages when you have a phone installed unless you ask for an unlisted number. You can add other phone numbers if you wish: • Additional Residence Listings are for other people in your household with different last names. • Additional Business Listings can put your name as well as your business’s name in the White Pages. • Alternate Call Listings give another phone number for a er-hours calls or if there is no one to answer at the first phone number. Every effo is made to make the directory as accurate as possible. If an error occurs, please advise the service office so the listing can be corrected in future directories.

Additional local directories may be obtained at your service office.

21