Ardmore2023

SERVICE AND BILLING

ADDING OR MOVING SERVICE Establishing or Transferring Service • To establish or transfer new residential service, please call your local service office. • To establish or transfer new business service, call or visit your local service office. To enable us to process your order to establish service and correctly list you in the directory, we also need to know about previous service in your name and other credit information. We will ask for identification and a number where you can be reached either at work or through a friend or relative until your service is established. Installation Rates Installation rates will vary with the needs of your service. There are many steps involved in installing your service, but not every customer needs each step. The amount of work needed to install service for you will depend on the type of facilities and service you want. Deposit Policy Customers may be asked to pay a deposit to establish service. The amount of your deposit is determined when you apply for service. You Will Be Billed for Changes in Your Service All changes, except termination of service and disconnection of ce ain options, require a service charge. The amount you are charged depends on the type of change requested. Consult your service representative for different services.

YOUR BILL How You Are Billed

Charges for services and equipment are billed one month in advance. Long distance and repair charges are billed a er they have been placed. How, When and Where to Pay Your Bill Your payment due date is at the top of your bill. Your payment is considered past due if not paid by that date. You can either mail your payment, pay your bill at your local service office, pay by phone or pay online. You can save time if you bring your payment po ion of your bill when paying in person. There is a charge for each returned check. For online pay, go to www.ardmore.net . To pay by phone, call Secure Pay at 1-855-384-9812. Error on Your Bill If you have a question about your bill, call your local service representative. Explain the possible error to the representative who is helping you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated. If your payments are not received by the due date, or you do not meet your mutually agreed upon payment arrangements, your service may be disconnected. How to Get Your Service Restored All past charges must be paid before your service can be reconnected, and you will be charged a reconnect fee. If service has been canceled, a deposit is required. Paying the Bill on Time, So Your Service Will Not Be Disconnected

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