Ardmore2021

Rules and Regulations

Consumer Responsibilities Providing Your Own Equipment

Under the Federal Communications Commission’s Registration Program, customers may supply their own telephone or other terminal equipment and connect it directly to the nationwide tele- phone network. The equipment must be approved by the FCC and the customer is responsible for its proper connection, maintenance and repair. FCC rules also require that you notify the telephone company before con- necting your equipment. New telephone service is no longer under regulation. Monthly rates for inside wiring, and terminal equipment may be billed at compet- itive prices. Service connection charges for terminal equipment are also no longer under regulation, and may be priced at competitive prices. Customers may contract for the installation of terminal equip- ment from Ardmore Telephone Company or other qualified installa- tion service organizations. Numbers May Be Changed The subscriber has no property right to the telephone number and the Ardmore Telephone Company may change the telephone num- ber whenever it deems it desirable in the conduct of the business or when the exigencies of the business require.

Access to Subscriber’s Premises For the purpose of inspecting, repairing, replacing or removing any part of the Ardmore Telephone Company’s equipment, apparatus and lines on the subscriber’s premises, Ardmore Telephone Company’s employees shall have access thereto at any reasonable hour. No liability shall attach to the Ardmore Telephone Company by reason of any defacement or damage to the subscriber’s premises, resulting from the placing of Ardmore Telephone Company’s instru- ments, apparatus and associated wiring on such premises, or by the removal thereof when such defacement or damage is not the result of negligence on the part of Ardmore Telephone Company or its employees. Tennessee Do Not Call Registry Tennessee residential customers can now enroll on the Tennessee Public Utility Commission (“TPUC”) “Do Not Call Registry.” The Registry is a list of the residential telephone subscribers who do not wish to be solicited by telemarketers. To enroll on the registry online, go to the Tennessee Public Utility Commission’s web site at www. tn.gov/tpuc. You may also enroll by calling toll-free 1-877-872-7030 from your home. Business numbers may not be included on the list. Telemarketers are prohibited from calling your telephone number 60 days after you enroll, unless exempted by law. Alabama Public Service Commission Utility or Transportation Complaints If you have a utility or transportation (common carrier) complaint, please attempt first to resolve same by direct contact with that utility or transportation company. If you are unable to achieve results from that direct contact, you may then call the Alabama Public Service Commission by dialing toll free 1-800-392-8050. Please note your Public Service Commission does not regulate the following utilities and, therefore, does not have the power to resolve complaints concerning them: electric cooperatives, most water companies, municipal utilities, cable TV systems, Tennessee Valley Authority.

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