Ardmore2021

Customer Information

Directory Listings Your name will automatically be added to our white pages when you have a phone installed unless you ask for an unlisted number. You can add other phone numbers if you wish: Additional Residence Listings are for other people in your house- hold with different last names. Additional Business Listings can put your name as well as your business’ name in the White Pages. Alternate Call Listings give another phone number for after-hours calls or if there is no one to answer at the first phone number. Every effort is made to make the directory as accurate as possible. If an error occurs, please advise the service office so the listing can be corrected in future directories. Telephone Relay Service The Telephone Relay Service is available any time night or day, seven days a week. ATRS calls can be place to anywhere in the United States as well as internationally to English-speaking persons. Here is how ATRS works: Someone who is deaf, hard-of-hearing or has a speech disability types on a Text Telephone (TTY/TDD). An ATRS Communications Assistant (CA) reads the message to the hearing person at the other end of the line. The CA then types the hearing per- son’s words back to the TTY/TDD user. Each call ATRS handles is held strictly confidential, and no record of a conversation is kept. Speech-to-Speech (STS) Relay Service, which allows speech-dis- abled persons with a voice synthesizer to complete calls, is only available through ATRS by dialing 1-800-229-5746. PLEASE NOTE: 7-1-1 is ONLY to be used to call ATRS. Dial 9-1-1 for EMERGENCIES Tennessee Tennessee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1-1 TDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-848-0298 Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-848-0299 Ardmore Telephone Company Lifeline Lifeline is a federal program that provides a monthly discount on voice telephone service or broadband internet service to eligible, low-income families so they can have access to quality, affordable telecommunications and broadband services regardless of income level. Eligible households may apply the monthly Lifeline discount to either phone service (home or wireless) or broadband internet service (home or wireless) but not both. Lifeline customers also have the option to apply the discount to a service bundle, such as home phone and home internet.

To qualify for Lifeline services, a household must participate in one of the following: • Medicaid • Supplemental Nutrition Assistance Program (SNAP), formerly Food Stamps • Supplemental Security Income (SSI) • Federal Public Housing Assistance (FPHA) • Veterans or Survivors Pension Benefit • Or if your household Income is at or below 135% of the federal poverty guidelines. The benefits of Lifeline include the following: • Monthly discount $9.25 • Optional toll restriction at no charge • Optional blocking of 900/976 numbers • Unlimited local calling Lifeline does not assist with the long distance portion of your bill or with calling features such as Caller ID or Call Waiting. Please note the following: 1. Lifeline is a federal benefit; 2. To qualify, you must receive benefits from an approved program 4. Willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the program; 5. Only one Lifeline benefit is available per household; 6. A household is defined, for purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses; 7. A household is not permitted to receive Lifeline benefits from multiple providers; 8. Violation of the one-per-household limitation constitutes a viola- tion of the Federal Communications Commission’s rules and will result in the subscriber’s de-enrollment from the program; and 9. Lifeline is a non-transferable benefit and the subscriber may not transfer his or her benefit to any other person. Who can I contact with questions? Lifeline and Linkup Program 1-888-641-8722 www.lifelinesupport.org or your income must be at or below the guidelines; 3. You must provide certain eligibility documentation;

22