Ardmore2021

Customer Information

Rates & Policies Copies of our rules and regulations and schedules of rates are avail- able at our service office and are open to public inspection. Number Changes The telephone company reserves the right to and may, at its discre- tion, change the customer’s telephone number. Handling Unwanted Phone Calls • If you do not want to talk to a person selling a product or service by telephone, just say “no thank you,” and hang up. • If you’re bothered by harassing or anonymous phone calls, try these techniques to discourage them. • Always hang up immediately at the first obscene word or if the person on the other end of the line doesn’t respond after you’ve said “hello” twice. • Don’t talk to the caller. This is what he or she wants you to do. • Don’t give out any information or let the caller know if you’re alone. Teach your children to say, “Mom or Dad can’t come to the phone. May I take a message?” • If the problem occurs continuously over an extended period, you should report it to your local law enforcement agency. Keep a record of the days and times of the calls, and note the caller’s sex, voice, accent and comments. This information could assist the police. • It is a crime to make harassing, obscene or anonymous phone calls under both federal and state laws.

Prosecuting Fraudulent Callers It is illegal for another person to charge long distance calls to your number or calling card without your permission. People using unau- thorized calling cards or phone numbers to avoid charges may be imprisoned, fined, or both.

Directory Information Looking for more business? Advertise in the Ardmore Telephone Company’s Yellow Pages. Call DPS Media, Inc. at 1-866-221-4300. Additional local directories may be obtained at your service office. Alabama & Tennessee Relay Centers

Both Text Telephone (TTY/ TDD) users and hearing call- ers can dial 7-1-1 to reach the Alabama Telephone Relay Service (ATRS). The existing 800 numbers for ATRS remain available: 1-800-548-2546 (TTY/TDD only) and 1-800-548-2547 (voice only).

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