Ardmore2021

Internet Access

Frequently Asked Questions Who can I call if I have questions or problems with my Internet service? Call the Local Office at 256-423-2131. What if I need to report Internet trouble after hours? Call 888-878-4354. Where do I go to check my Ardmore.net email address? Visit webmail.ardmore.net. What download speeds does Ardmore Telephone Company offer? Ardmore Telephone Company offers varying packages and bundles at competitive prices. For more information about speeds or other topics, visit www.ardmore.net. What if I need more upload speed? Ardmore Telephone Company offers enhanced upload speeds for a small monthly fee. What Type of Internet Connection Do I Need? To choose a connection speed that meets your family’s Internet needs, it’s important to understand a little bit about how the Internet works. The Internet links millions of computers together and the capacity you have to access that network — called bandwidth — depends on which Internet package or bundle you select. Think of your connection as a pipe carrying water. Let’s say you need to fill a large water barrel. The barrel will fill much more quickly if you use a garden hose than if you use a small sink sprayer, because the hose has a greater capacity to let the water through. Your Internet connection works the same way, except it allows for the flow of information. A higher bandwidth connection — the hose — has a greater capacity to let data through to your computer and other devices so the files can “fill up” or download faster. But just like the water line, multiple devices sharing a connection divide up that speed. In most houses, someone in the shower will notice less water pressure if someone else turns on a washer, sink and dishwasher. Similarly, with a low-bandwidth connection, someone streaming a movie will probably notice jumpiness or a loss of picture quality if someone starts downloading music or playing an online game. When you choose an Internet speed or bundle package, be sure to think about this “peak demand” your family may put on your connection.

Keeping Up In A Connected World It’s hard to look at any aspect of society where the Internet isn’t being used to make things faster and more convenient. Ardmore Telephone Company realizes the business, educational and entertainment benefits of a reliable broadband connection, and we’re working hard to be sure our customers have the speed they need. Here is a guide to our Internet service. Understanding Your Connection The world of technology can be full of confusing jargon. Here is a primer on some terms you need to know. Modem — The cable from Ardmore Telephone Company’s network brings service into this sandwich-sized box. Your computer then connects to the modem to enable Internet access. Most newer mod- els come with a wireless router built in. Router — Your network’s gatekeeper to the modem and the Internet. The router makes it possible to link multiple devices through the same Internet connection. Routers use hardwired connections or Wi-Fi to link to devices, such as computers, tablets, TVs and more. Wi-Fi — Short for wireless fidelity. This technology allows laptops, tablets, smartphones and other devices to connect to the Internet wirelessly through your properly equipped router. Broadband — Any Internet connection faster than dial-up. These connections do not require any dialing to connect and provide much faster speeds. Broadband includes DSL, fiber, cable, cellular, satel- lite and other types of connections.

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