AmadorCalaveras2025

GENERAL INFORMATION

Volcano Business Operations, Rules, & Regulations INFORMATION ABOUT YOUR TELEPHONE SERVICE Basic Service Offerings Single Party Residential Service West Point Exchange $27.50 Pine Grove and Volcano Exchanges $27.50 Pioneer Exchange $27.50 Kirkwood Exchange $27.50 Single Party Business Service West Point Exchange $38.95 Pine Grove and Volcano Exchanges $38.95 Pioneer Exchange $38.95 Kirkwood Exchange $38.95 Single Party Universal Lifeline Service* The information below summarizes the rate chang es mandated by D.23-02-008. Service 2025 Rate 1 Party Residential*** $27.50 1 Party Business*** $38.95 1 Party Lifeline**** $27.50 1 Party Enhanced ULTS $27.50 Single Party Federal Enhanced Lifeline** And Link-Up Service All Exchanges $0.00

FEDERAL COMMUNICATIONS COMMISSION (FCC) Common Carrier Bureau, Consumer Complaints Mail Stop Code 1600A2 2025 M St NW Washington, DC 20554 800, 888, 877, 866, 855, 844, 833 AND 900 TELEPHONE NUMBERS YOUR NUMBER MAY BE DISCLOSED. When you call an 800, 888, 877, 866, 855, 844, 833, or 900 number, your number may be disclosed to the par ty you are calling and could be recorded in a da tabase sold to telemarketers. The California Public Utilities Commission wants customers to know that some companies using 800 numbers are now us ing Automatic Number Identification (ANI), which is approved by the FCC. When you dial their number, ANI equipment can automatically add your phone number to their customer database – and compa nies are not required to tell you if they have ANI. Companies with ANI can then use your phone num ber to get your address, income level, items pur chased, and other similar information from other marketing databases. Or they can sell your number to telemarketers, who can then pitch their products and services to you. Never assume that an 800 number is a free call. If the number uses ANI, you may reach a recording advis ing that you will be called back collect. Or you may be told to call a 900 number. In either case, the call will be billed to you. If a person answers an 800 number, you can advise them that you do not want your num ber, name, or address kept in the company records. You may want to make it clear that you do not want this information rented or sold to other companies. You may also advise them that you do not want the company to solicit future business from you. To com plain about a company using ANI, write to: OFFICE OF THE ATTORNEY GENERAL Public Inquiry Unit PO Box 944255 Sacramento, CA 94244-5225 Or Call 800-952-5225 You may also contact the: FEDERAL COMMUNICATIONS COMMISSION 1919 M St NW Washington, DC 20522 If you suspect that your name is on a direct marketing list and want it removed, write to: TELEPHONE PREFERENCE SERVICE c/o Direct Marketing Association PO Box 9008 Farmingdale, NY 11735

that the customer did not order. These types of charges are often unrelated to actual telephone usage. Slamming is defined as changing a consumer’s long distance carrier without the customer’s knowledge or consent. Volcano Telephone Company is required to process orders to change long distance carriers for other telecommunications providers. If your long distance provider is changed, you will see a note regarding the bill change and a change fee of $5.25 on your bill. In most cases, you will be gin to get a separate bill from your new long dis tance company. If you did not authorize the change, you may have been slammed. If you have been slammed, you should: • Call the company that slammed your service and advise them that you will not pay any charges incurred. • Contact us and explain that you did not authorize the change, and request to be changed back to your preferred long distance provider at no charge. • Contact your preferred long distance company and ask to be switched back. • You can confirm who your long distance carrier is by dialing toll-free 700-555-4141 from the tele phone you believe was slammed.

*California Service is a State & Federally funded pro gram which provides discounted service to all Resi dential customers who meet the eligibility rules estab lished by the California Public Utilities Commission. **Effective October 1, 2000, Federal Enhanced Life line and Expanded Link Up program benefits and qualification standards apply to all RESIDENTIAL customers residing on reservation lands described in the Code Of Federal Regulations at Section 25 C.F.R./20.1(v). Discounted rates and free Toll Blocking are made available to all RESIDENTIAL customers who qualify for Universal Lifeline Service and Federal Enhanced Lifeline and Link Up Service. The Single Party Resi dential and Business Rates above do not include the FCC End user Fee or the Federal Universal Service Charge. Other taxes, surcharges, and fees may apply. ***Will now include Call Waiting, Call Forwarding (Variable, Busy, Busy-Extended and Delayed), and Economy Voice Mailbox. ****This rate will be reduced based on federal and state LifeLine support. Volcano anticipates that the LifeLine rate will range from $6.85 to $8.85 after fed eral and state support credits are applied. SLAMMING AND CRAMMING Cramming is the illegal practice of adding miscellaneous charges to a customer’s phone bill for services or items

Be very wary filling out sweepstakes and contest entries. Be sure to read the fine print. Many times this is all that is needed to sign you up for new ser vices or to switch your long distance company. To report cramming or slamming, contact one of the following agencies: CALIFORNIA PUBLIC UTILITIES COMMISSION STATE OFFICE BUILDING 505 Van Ness Ave San Francisco, CA 94102 THE CALIFORNIA ATTORNEY GENERAL’S OFFICE

300 S Spring St, Ste 500 Los Angeles, CA 90013

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