AmadorCalaveras2024

REPAIRING YOUR WIRES

With Maintenance Inside Your Home

Effective November 1, 1990, the California Public Utilities Commission ordered that repair of simple Inside Wiring Maintenance would be regulated. The Customer still has four options: 1. Do the work themselves. 2. Hire Volcano Telephone to perform the repairs. 3. Purchase Maintenance Plan from Volcano Telephone. 4. Hire someone else to do the work. The customer will be responsible for any interruption of service caused by faulty inside wire. Volcano Telephone will offer Maintenance under the following options.

Option 1 – Maintenance Program (Applicable to single-line services only)

Maintenance Service Agreement – For a small monthly fee (billed on your telephone bill) we will maintain your existing wiring, protecting you from any unexpected repair bills. Maintenance Service Agreement rates are as follows (Rates do not cover charges for installation, obvious neglect, willful misuse, or reinstallation of inside wire where the wiring was destroyed by fire, major flood, or similar catastrophes.):

Maintenance Plan Each Line – Monthly residence and business* ...............................................................................................................................................................................................$2.00

Option 2 – Maintenance By One Time Labor Charges Work performed Monday through Friday, between 8:00 a.m. and 5:00 p.m. except holidays.

1. First 15 minutes or fraction thereof ..........................................................................................................................................................................................................$35.00 2. Each additional quarter hour or fraction thereof ......................................................................................................................................................................................$15.00 Work performed Monday through Friday at hours other than above and all day Saturday except holidays. 1. First 15 minutes or fraction thereof ...........................................................................................................................................................................................................$40.00 2. Each additional quarter hour or fraction thereof .......................................................................................................................................................................................$15.00 Work performed on Sundays and holidays observed. 1. First 15 minutes or fraction thereof ...........................................................................................................................................................................................................$45.00 2. Each additional quarter hour or fraction thereof .......................................................................................................................................................................................$15.00 Billable time starts upon arrival at premise. Customers with complex wire are not eligible for the plan. Complex wire is inside wiring that connects components to each other or to common equipment such as a key system or PBX. New Decision by CPUC Sept 2, 1992. (D). 92-09-024 “You should be aware that, under state law, residential landlords, and not tenants, are responsible for repairs and maintenance of residential inside telephone wire.”

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