AmadorCalaveras2023

GENERAL INFORMATION

Volcano Business Operations, Rules, & Regulations

INFORMATION ABOUT YOUR TELEPHONE SERVICE Basic Service Offerings Single Party Residential Service West Point Exchange Pine Grove and Volcano Exchanges

FEDERAL COMMUNICATIONS COMMISSION (FCC) Common Carrier Bureau, Consumer Complaints Mail Stop Code 1600A2 2025 M St NW Washington, DC 20554 800, 888, 877, 866, 855, 844, 833 AND 900 TELEPHONE NUMBERS YOUR NUMBER MAY BE DISCLOSED. When you call an 800, 888, 877, 866, 855, 844, 833, or 900 num ber, your number may be disclosed to the party you are calling and could be recorded in a database sold to telemarketers. The California Public Utilities Com mission wants customers to know that some com panies using 800 numbers are now using Automatic Number Identification (ANI), which is approved by the FCC. When you dial their number, ANI equipment can automatically add your phone number to their cus tomer database – and companies are not required to tell you if they have ANI. Companies with ANI can then use your phone number to get your address, in come level, items purchased, and other similar infor mation from other marketing databases. Or they can sell your number to telemarketers, who can then pitch their products and services to you. Never assume that an 800 number is a free call. If the number uses ANI, you may reach a recording advising that you will be called back collect. Or you may be told to call a 900 number. In either case, the call will be billed to you. If a person answers an 800 number, you can advise them that you do not want your num ber, name, or address kept in the company records. You may want to make it clear that you do not want this information rented or sold to other companies. You may also advise them that you do not want the company to solicit future business from you. To com plain about a company using ANI, write to: OFFICE OF THE ATTORNEY GENERAL Public Inquiry Unit PO Box 944255 Sacramento, CA 94244-5225 Or Call 800-952-5225 You may also contact the: FEDERAL COMMUNICATIONS COMMISSION 1919 M St NW Washington, DC 20522 If you suspect that your name is on a direct marketing list and want it removed, write to: TELEPHONE PREFERENCE SERVICE c/o Direct Marketing Association PO Box 9008 Farmingdale, NY 11735

or items that the customer did not order. These types of charges are often unrelated to actual telephone usage. Slamming is defined as changing a consumer’s long distance carrier without the customer’s knowledge or consent. Volcano Telephone Company is required to process orders to change long distance carriers for other telecommunications providers. If your long distance provider is changed, you will see a note regarding the bill change and a change fee of $5.25 on your bill. In most cases, you will begin to get a separate bill from your new long distance company. If you did not authorize the change, you may have been slammed. If you have been slammed, you should: • Call the company that slammed your service and advise them that you will not pay any charges in curred. • Contact us and explain that you did not authorize the change, and request to be changed back to your preferred long distance provider at no charge. • Contact your preferred long distance company and ask to be switched back. • You can confirm who your long distance carrier is by dialing toll-free 700-555-4141 from the tele phone you believe was slammed.

$27.50 $27.50 $27.50 $27.50 $38.95 $38.95 $38.95 $38.95

Pioneer Exchange Kirkwood Exchange

Single Party Business Service West Point Exchange Pine Grove and Volcano Exchanges

Pioneer Exchange Kirkwood Exchange

Single Party Universal Lifeline Service* The information below summarizes the rate changes mandated by D.23-02-008. Service Current Rate 2023 Rate 1 Party Residential*** $24.00 $27.50*** 1 Party Business*** $34.00 $38.95*** 1 Party Lifeline**** $24.00 $27.50 1 Party Enhanced ULTS $24.00 $27.50 Single Party Federal Enhanced Lifeline** And Link-Up Service All Exchanges $0.00 *California Service is a State & Federally funded pro gram which provides discounted service to all Resi dential customers who meet the eligibility rules estab lished by the California Public Utilities Commission. **Effective October 1, 2000, Federal Enhanced Lifeline and Expanded Link Up program benefits and qualifi cation standards apply to all RESIDENTIAL customers residing on reservation lands described in the Code Of Federal Regulations at Section 25 C.F.R./20.1(v). Discounted rates and free Toll Blocking are made available to all RESIDENTIAL customers who qualify for Universal Lifeline Service and Federal Enhanced Lifeline and Link Up Service. The Single Party Resi dential and Business Rates above do not include the FCC End user Fee or the Federal Universal Service Charge. Other taxes, surcharges, and fees may apply. ***Will now include Call Waiting, Call Forwarding (Vari able, Busy, Busy-Extended and Delayed), and Econ omy Voice Mailbox. **** This rate will be reduced based on federal and state LifeLine support. Volcano anticipates that the LifeLine rate for March 2023 will range from $6.85 to $8.85 after federal and state support credits are applied. SLAMMING AND CRAMMING Cramming is the illegal practice of adding miscella neous charges to a customer’s phone bill for services

Be very wary filling out sweepstakes and contest en tries. Be sure to read the fine print. Many times this is all that is needed to sign you up for new services or to switch your long distance company. To report cramming or slamming, contact one of the following agencies: CALIFORNIA PUBLIC UTILITIES COMMISSION STATE OFFICE BUILDING 505 Van Ness Ave San Francisco, CA 94102 THE CALIFORNIA ATTORNEY GENERAL’S OFFICE

300 S Spring St, Ste 500 Los Angeles, CA 90013

volcano411.com

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