AmadorCalaveras2023

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The Freedom of Choice...

With Over 100 Companies To Choose From We’ll Help You Get The Right Insurance At Just The Right Price! the Confidence of Experience Manassero Insurance Agency Since 1946

COMMERCIAL PRODUCTS • Workers’ Compensation • Farms & Bonds • General Liability • Commercial Property • Umbrella PERSONAL PRODUCTS • Home & Auto • Homeowners For Wildfire Areas • Manufactured / Mobile Homes • Renters & Condominium Owners • Motorcycles / RVs / Boats • Flood & Umbrella HEALTH PRODUCTS • Group & Individual Plans Insurance Services

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Live In A Wildfire Area? We Can Help! CHOOSE FROM THE BEST INSURANCE COMPANIES

• Medicare Supplements • Dental & Vision Benefits • Life Insurance • Covered California

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255 New York Ranch Road, Suite A Jackson, CA 95642 Lic.# 0510650 United Valley Insurance Service Inc.

209-223-2551 or 800-542-0112 www.ManasseroInsurance.com

Call Us... We Can Help!

EMERGENCY NUMBERS

911 Call Emergency

FIRE AND RESCUE

POLICE OR SHERIFF Or call 209-223-1235 if you can’t access 911

HIGHWAY PATROL

AMBULANCE

911 is TDD Accessible

FOR BUSINESS AND NON-EMERGENCY CALLS ONLY FIRE: Amador County Fire Protection District .............................................. 209-223-6391 Calaveras County Call California Dept. of Forestry ........................... 209-754-3831 Alpine County......................................................................................... 530-694-2231 SHERIFF: Amador County...................................................................................... 209-223-6500 TDD Users Dial ...................................................................................... 209-223-6513 Calaveras County .................................................................................. 209-754-6500 Alpine County......................................................................................... 530-694-2231 NOTICE – DIALING 911 AND YOUR PRIVACY: When reporting an emergency by dialing 911, your number (including non-published numbers) and address may be automatically displayed on a viewing screen. This information enables the emergency agency to quickly locate you if the call is interrupted. If you do not wish to have your telephone number and address displayed, use the appropriate 7-digit emergency number. Be aware that if you call the 7-digit numbers, your number may be displayed to the emergency agency. To avoid this, you need Caller ID Complete Blocking, or use *67 to block your number from being displayed. An emergency is a situation that threatens human life or property and demands immediate attention. Do not call 911 for non-emergencies, as this causes delays in the handling of real emergencies.

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110842 © 2023 Volcano Telephone Company

OTHER EMERGENCY NUMBERS

VOLCANO HAS THE NUMBERS TO CALL

Amador Crisis Line........................................................................................... 209-223-2600 or 800-675-3392 Telephone For The Deaf ................................................................209-223-3393 (Amador County Residents) California Relay Service: If you have a TDD, dial ENGLISH .......................................................................711 Or ...................................................................................................................................................800-735-2929 Or ....................................................................................................................................................866-660-4288 If you do not have a TDD, dial ENGLISH...........................................................................800-735-2922 Spanish..........................................................................................................................800-855-3000 Or ...................................................................................................................................866-288-1311 Child Protection Hotline................................................................................................................800-540-4000 California Missing Children Hotline .............................................................................................800-222-3463 Poison Control Center ..................................................................................................................800-222-1222 www.calpoison.org

CRS

Pacific Gas And Electric Company 24-Hour Emergency & Customer Service – No Charge to Calling Party..................................800-743-5000

THIS DIRECTORY IS DISTRIBUTED TO THE COMMUNITIES LISTED BELOW

Altaville Amador City Angels Camp Arnold Avery Bear Valley Buena Vista Burson Calaveritas Camanche Camp Connell Campo Seco Copperopolis

Dorrington Douglas Flat Drytown

Melones Milton Mokelumne Hill Mount Aukum Mountain Ranch Murphys North Shore Paloma Pine Grove Pioneer Plymouth

Sheep Ranch Silver Lake Sutter Creek Tamarack Vallecito Valley Springs

Fiddletown Fricot City Glencoe Hathaway Pines Ione Jackson Jenny Lind Kirkwood Martell Meadowmont

Volcano Wallace

West Point White Pines Wilseyville

Railroad Flat San Andreas

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110842 © 2023 Volcano Telephone Company

TABLE OF CONTENTS

20004 Hwy 88 Pine Grove, CA 95665 PO Box 1070 Pine Grove, CA 95665 209-296-7502 888-8-VOLCANO 888-886-5226

TITLE PAGE Amador Secret Witness ................................................................................................................ 5 Assistance in Dialing..................................................................................................................... 4 Billing Information ....................................................................................................................... 11 Customer Calling Features/Instructions ..............................................................................17-19 Dial Before You Dig ....................................................................................................................... 5 Directory Assistance ................................................................................................................... 13 Emergency Numbers..................................................................................................................1-2 General Rules & Regulations.................................................................................................10-12 Inside Wiring ................................................................................................................................ 15 International Dialing .................................................................................................................... 27 International Dialing Codes ........................................................................................................ 28 Local Calling ................................................................................................................................ 23 Long Distance Calling............................................................................................................25-26 Long Distance Service ................................................................................................................ 24 Network Interface Device ........................................................................................................... 15 Online Directory......................................................................................................................20-21 Post-Disaster Consumer Protection ......................................................................................... 29 Repair Service.......................................................................................................................... 4, 14 Special Services for Deaf and Disabled .................................................................................... 22 Statement of Nondiscrimination ................................................................................................ 13 Subscriber Privacy Policy ..........................................................................................................6-9 Voice Mail ..................................................................................................................................... 16 Volcano Telephone Numbers........................................................................................................ 4 COMMUNITY SECTION Area Attractions......................................................................................................................30-35 Calendar of Events .................................................................................................................36-42 Education ..................................................................................................................................... 43 Government ................................................................................................................................. 44 Human Services......................................................................................................................45-47

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110842 © 2023 Volcano Telephone Company

VOLCANO NUMBERS

Service Numbers, Our Business Numbers & Directory Assistance

FOR 800, 833, 844, 855, 866, 877, & 888 TELEPHONE NUMBERS .....................Dial 1 + 8XX + 7-digit toll free telephone number OPERATOR ASSISTANCE .......................................................................................... Dial 0 TDD/TTY USERS ONLY ................................................................. Dial 1 + 800 + 855-1155 REPAIR SERVICE ....................................................................................................... Dial 611 UNDERGROUND CABLE LOCATION ...........................Dial 811 or 1 + 800 + 227-2600 TIME AND WEATHER ................................................Dial 209-296-TIME or 209-296-8463

WHERE TO REACH US

REPAIR SERVICE – DIAL 611 VOLCANO TELEPHONE 24 Hours a Day - 7 Days a Week No Charge

BUSINESS OFFICE VOLCANO TELEPHONE

20004 Hwy 88 Pine Grove, CA 95665 (Serving Exchanges 296, 295, 293, 258) 1-888-8VOLCANO 1-888-886-5226 209-296-7502 8 a.m. to 5:30 p.m. Monday Through Friday Saturday 8 a.m. to 4:30 p.m.

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110842 © 2023 Volcano Telephone Company

811 & SECRET WITNESS

Call Before You Dig Dial 811 or 800-227-2600

Underground Service Alert

Homeowners and Contractors can help stop DANGEROUS and COSTLY underground facility damage by simply calling 800-227-2600 TWO WORKING DAYS before you dig. When you call, you will be asked to supply information pertaining to your proposed digging. Each member organization which has buried facilities in that location, depending on their location policy, will provide information about (or locate and identify) the location of its facility.

“Whatever You Do, Do It Safe... But Call Before You Dig.”

WE SUPPORT YOUR LOCAL LAW ENFORCEMENT AGENCY

AMADOR S ECRET WITNES S

YOU REMAIN ANONYMOUS! You may provide information on any crime! 209.223.4900 Reward paid on selected items Donations to Amador Secret Witness Program are tax-deductible. Amador Secret Witness Program, Inc. • A non-profit organization • PO Box 1234, Pine Grove, CA 95665

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110842 © 2023 Volcano Telephone Company

SUBSCRIBER PRIVACY POLICY

PLEASE READ THIS PRIVACY POLICY CAREFULLY

OUR COMMITMENT TO PRIVACY. Volcano Telephone Company is committed to respecting the privacy rights of our customers. This includes all privacy rights created under the California Consumer Privacy Act of 2018 including the right to know, right to delete, right to opt-out, and the right to non-discrimination. We believe that when you use any of our products or services, you should understand when and how personal information is collected, used, disclosed and protected. We do not sell your personal information to third parties without your consent. We created this Subscriber Privacy Policy (the “Policy”) to give you confidence when you use our services or products, and to demonstrate our commitment to fair information practices and privacy protection. This Policy is only applicable to our ser vices or products and does not apply to services or products offered by other companies. By signing up for service with us, you consent to our collection and use of your personal information as permitted by law and described in this Policy. YOUR CALIFORNIA PRIVACY RIGHTS. California customers, pursuant to the California Consumer Privacy Act, have the following rights: (1) the right to know the categories and specific pieces of personal information that are being collected about them; (2) the right to delete personal information gathered about them that is not subject to one of the exceptions in the California Consumer Privacy Act; (3) the right to instruct a company not to sell their personal information and to request the company to instruct all third parties who received this information to stop selling the information; and (4) the right to not be discriminated against for exercising any of their privacy rights. As permitted by the federal law governing Customer Proprietary Network Information (“CPNI”), Volcano Telephone Company shares personal information between its affiliates for its own marketing purposes, but we do not disclose or sell customers’ personal information to third parties for the third parties’ direct marketing purposes. We do sometimes disclose personal information to third parties when we use agents, contractors, or companies to perform services on our behalf, however, we advise them that they must protect your personal information, and that they may not disclose such infor mation except in limited circumstances permitted under the California Consumer Privacy Act, such as cooperating with law enforcement. California customers may contact us and exercise any of their rights under the California Consumer Privacy Act by contacting us toll-free at 888-886-5226 , e-mailing us at privacy@volcanotel.com , or sending any correspondence to PO Box 1070, Pine Grove, CA 95665. INFORMATION WE COLLECT. We collect information about users of our products or services in the normal course of our business, and through our website. When you sign up for service with us, you provide us with personal information that we use to provide you service. We may also collect information from other sources and combine it with your account information. Personal Information. We collect information that you give us when you purchase, contract for, or use our products or services. We also collect additional information when you place a call on your phone.

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SUBSCRIBER PRIVACY POLICY

This information is used for billing purposes so you can be appropriately charged (and, in some cases, to investigate fraudu lent uses). For example, we may collect:

• Name • Address • E-Mail address, content of e-mail messages, and responses • Credit card number • Social Security number • Employer information • Date of birth • Driver’s license number • Telephone numbers • Log information necessary for e-mail server management

• Log information necessary for Domain Name System server management • Log information of authentication attempts and connect ed session information necessary for network and ac count security • Log information necessary for web server management • IP information necessary for network management • Device information necessary for configuration and man agement of customer equipment • Other personal information (e.g., answers to security questions) necessary for network and account security

Website Information. Our web servers automatically receive certain types of information when you use our websites, for example, your domain name and IP address(es), date and time of visits, the type of browser you use, the website from which your visit originated, page visits, time spent on web pages, and other similar website “traffic data.” No personal information about you is revealed in this process. We do not set any personally identifiable information in cookies. We only use cookies to collect website usage information so that we can determine how to improve our websites, complete transactions you request, and track your se lections in order to make appropriate recommendations about our products and services. You can generally choose whether to accept cookies by changing the settings on your website browser. However, if you choose to disable this function, your experience at our websites may be diminished and some features may not work as they were intended. Information from Other Sources. We may obtain information about you from outside sources and add it or combine it with your account information. For ex ample, we may receive credit information when you decide to subscribe to one of our services. We may also use marketing information from third parties to help us better serve you or inform you about other products or services. We sometimes re ceive updated delivery and address information from our shippers or similar sources. We also receive information from agents from whom you purchase our products and services. We do not sell any of this information to other companies; we use it for our own business and marketing purposes. USE AND SHARING OF PERSONAL AND AGGREGATE INFORMATION. We use your personal and website use information in order to provide optimal customer service, engage in our business ac tivities, and inform you about other products or services. Use of Personal Information. We do not sell your personal information to third parties without your consent. We may use your personal information to verify your identity, check your qualifications for services, or to follow up with transactions initiated on the Site. We may also use your contact information to send you additional information about our company. If, at any time, you do not wish to receive these communications, please let us know by calling us toll-free at 888-886-5226 , e-mailing us at privacy@volcanotel.com ,

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SUBSCRIBER PRIVACY POLICY

or sending any correspondence to PO Box 1070, Pine Grove, CA 95665. When we use other agents, contractors, or compa nies to perform services on our behalf, we advise them that they are to protect your confidential information, and not disclose such information except in limited circumstances permitted under the California Consumer Protect Act such as cooperating with law enforcement. The Volcano Blast App. The Volcano Blast app is an end-user tool available to Volcano customers that is designed to assist customers in managing their accounts and to provide them with additional functionality. In order to provide its customers with the Volcano Blast app, Volcano has contracted with third party vendors. These third party vendors collect information from you after you install and use the app. However, the information collected is limited to information necessary to perform the business purposes of the app. Information collected from users of the Volcano Blast app includes: customer name, e-mail address, location, browser information and session cookies related to access and use of the app, IP address, installed Wi-Fi router device serial num bers, MAC address, and analytical information regarding use of the app. The information collected is also used in aggregated and dis-aggregated formats to enhance the app or to provide app features. Use of Website Information. We use aggregate information to analyze our Site traffic, but we do not examine this information for individually identifying information. We may use anonymous IP addresses to help diagnose problems with our server, administer our site, or display Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which personal information would be transferred as one of the business assets of the company. Use of Information to Protect Volcano Telephone Company and Others. We will disclose personal information only if required to do so by law or in good-faith belief that we need to do so to: (1) con form or adhere to legal requirements; (2) comply with civil, criminal, or regulatory investigations; (3) protect and defend our rights or our property, or the users of the Site; (4) act in case of emergency to protect the safety of the public or users of the Site; and (5) provide information to consumer reporting agencies. CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI). Under federal law, you have the right and we have the duty to ensure the confidentiality of information about your telephone usage, the types of services purchased, who you call, bill summary, and current charges. This information is sometimes re ferred to as “Customer Proprietary Network Information,” or “CPNI.” We do not disclose this information with outside affiliates other than our authorized agents. Before we share your CPNI information with any person or entity other than our authorized agents, we will first notify you of your rights under the law, describe how we intend to use the CPNI and give you the option to opt-out of such information usage. CHILDREN’S ONLINE PRIVACY PROTECTION ACT. We understand and are committed to respecting the sensitive nature of children’s privacy online. We recognize that many parents purchase products and services for family use, including use by children under the age of 16, without our knowledge. Any information collected from such accounts would appear to us as the personal information of the subscribing adult cus tomer, and will be treated as such under this Policy. If we learn or have reason to suspect that we have identifiable personal information for a user under the age of 13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. At any time, parents may exercise all privacy rights on behalf of their minor children, including the right to know, the right to delete, the right to opt-out, and the right to non-discrimination. website content according to your preferences. Use of Information in Business Transfers.

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PRESENCE, LOCATION, AND TRACKING. If you call 911 for emergency services, we provide your location to a public safety answering location, emergency dispatch provider, fire services, law enforcement officials, or hospital emergency or trauma care facility. The law may permit us to disclose the location of a device on our network without a user’s consent to: (1) a user’s legal guardian or member of user’s immediate family; (2) database management services or information providers solely to assist in delivering emergency ser vices; or (3) a government entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure without delay. NETWORK AND INFORMATION SECURITY. We maintain a variety of physical, electronic, and procedural safeguards to prevent the loss, misuse, and alteration of the information that we obtain from you, but we cannot guarantee our ability to prevent loss, misuse, or alteration. THIRD-PARTY WEBSITE AREAS BEYOND COMPANY’S CONTROL. Our website may contain links to other websites. If you choose to visit those other websites, our Policy is no longer in effect. We are not responsible for the privacy practices or content of other websites, and it is your responsibility to review the privacy policies of other websites to ensure that you agree to their policies. UPDATING THIS POLICY. We may revise, amend, or modify this Policy from time to time. Notice of any revision, amendment, or modification will be posted on the Site, and/or on your start pages and/or by e-mail and/or in mailings to your primary e-mail account and will be effective on the date noted in the posting. This Policy may not be amended or modified by you except by means of a written document signed by both you and one of our authorized representatives. By continuing to use our services and products after the amendments are effective, you accept and agree to abide by them. CONTACTING US. If you have wish to exercise your privacy rights or have any questions, comments, or complaints concerning this Policy, please contact us toll-free at 888-886-5226 , by e-mailing us at privacy@volcanotel.com , or by sending any correspondence to PO Box 1070, Pine Grove, CA 95665. Revised 01-01-2020

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110842 © 2023 Volcano Telephone Company

GENERAL INFORMATION

Volcano Business Operations, Rules, & Regulations

AVOIDANCE OF LAWFUL CHARGES Persons using unauthorized credit card numbers or unauthorized telephone numbers to avoid charges will be prosecuted. Anyone violating Section 502.7, California Penal Code, by attempting to avoid law ful charges for telephone service may be fined up to $5000 and imprisoned up to 5 years. NUMBER CHANGES The Telephone Company reserves the right to and may, at its discretion, changes the subscriber’s tele phone number. TELEPHONE DIRECTORIES This directory is the property of Volcano Telephone Company and is issued without charge for the sole and exclusive use of our subscribers, who are request ed to maintain it in its original condition, reasonable wear and tear excepted. The subscribers shall not conceal the outside of the directory by placing a cover thereon or by other means. Insertion of unauthorized advertising or other matter by rubber-stamping pages or inserting advertising sheets is expressly forbidden. One directory for each access line leased through this business office is furnished without charge. DIRECTORY LISTINGS For each subscriber, a listing is provided in the alphabet ical section of the directory without additional charge. In telephone directories having classified business sec tions, one additional business listing is also furnished without additional charge to each business subscriber under standard business headings. Subscribers may arrange for extra listings by applying at or calling the Business Office. Business subscribers may arrange for additional listings both in the main and in the classified sections of the directory. Additional listings under vari ous classified headings in the classified section will be helpful in stimulating additional business. ADDITIONAL DIRECTORY LISTINGS Additional directory listings are available for a small extra monthly charge. Here are some of the directory listings which may be of service to you. 1. Additional Residence Listings – for other mem bers of your household, especially those with dif ferent surnames. 2. Additional Business Listings – for the person who needs their own name in the directory, in addition to their firm’s name. 3. After-Hours Listings – to give direction where to call after-hours and on Sundays/holidays.

DIRECTORY ACCURACY The Company does not assume liability because of errors or omissions in compiling this directory. Di rectory listings are carefully handled in order to en sure directory accuracy, but in spite of this care and attention, errors occasionally occur. If your listing is incorrect in any way, please call the Business Office promptly so that our information records and future issues of the directory may be corrected. Also, please promptly advise the Company of any other desired changes in your listing, such as a change of the house number or street, name, etc. RESPONSIBILITY FOR ADVERTISING Neither the Telephone Company nor the Directory Company will assume any liability for damages arising from errors or omissions in free listings. Its liability in the case of paid listings shall not exceed the charge for such listings during the life of this directory. Its liability in the case of advertising shall not exceed the charge for such advertising during the life of the directory. WHEN YOU HEAR A “BEEP” TONE A short “beep” tone heard on your telephone line about every 15 seconds could mean that the person with whom you are talking to is recording your con versation. The signal is provided for your protection. Use of a recorder without recorder-connected equip ment containing a tone-warning device is contrary to the Company’s tariffs and is not permitted. If you do not want a record made of what you are saying, ask the person with whom you are talking to disconnect the recording machine. When it is disconnected, you will no longer hear the “beep” tone. CUSTOMER-PROVIDED EQUIPMENT Customer-provided equipment may not be attached to or connected with telephone facilities unless (1) it is registered or otherwise approved by the Federal Com munications Commission and/or the California Public Utilities Commission, (2) it meets the conditions set forth in the Company’s tariffs, and (3) advance notifi cation is given to the Telephone Company, by the cus tomer, of the type of equipment to be connected and the type of telephone facility required to make the con nections. These rules and tariffs are designed to meet the convenience of the customer, and at the same time protect the telephone network against any possible hazards to customers and company employees. The Telephone Company will not maintain or repair cus tomer-provided equipment. A service charge is applica ble if the Telephone Company visits the premises of the customer, and the service difficulty or trouble is found to have been caused by the customer-provided equipment

4. Extra Paid Classified Listings – where a business has several lines of merchandise or service which it wishes to publicize. For example, a building ma terial firm will want to be listed under building sup plies, lumber, paint, sash and doors, hardware, etc. LISTINGS NOT APPEARING IN THIS DIRECTORY Between directory issues, a great many telephones are installed. Customers may obtain telephone num bers not shown in this directory by dialing or calling Directory Assistance, where an up-to-date list of all subscribers is maintained. After asking Directory Assistance for a number that has been changed since the current directory was is sued, write the new number in your directory immedi ately for future reference. It will expedite your service.

INFORMATION AND TRANSMISSION SERVICE

The Telephone Company assumes no liability for er rors which may arise in imparting information, nor for any errors or delays in transmission over the instru ments and lines of the Telephone Company. RESPONSIBILITY FOR LISTINGS The Company does not undertake to ascertain the right of any subscriber to use any title or business description in connection with their directory listing, and may reserve the right to change these listings at any time in accordance with any provisions that may be laid down by law concerning directory listings and similar privileges.

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GENERAL INFORMATION

Volcano Business Operations, Rules, & Regulations

or facilities. If you have any questions concerning the use of customer-provided equipment, please contact your Business office. WHEN TO PAY YOUR BILL You are responsible for payment of authorized charges on your bill. Payment is due when you receive your bill. If this bill is not paid within 15 days from date of presenta tion, service may be discontinued. Failure to pay charges (i.e. basic flat-rate single-line service charges, including all mandated surcharges and taxes) may result in discon nection of telephone service. Basic Service is defined in D.96-10-066, Appendix B, Page 5. Other services, such as the ability to make toll calls, may be restricted if not paid. Optional services may be discontinued. If we dis connect your service for non-payment, you must pay the past due amount and a charge to reconnect your service. You may be required to pay a deposit. LATE PAYMENT CHARGE If a bill is not paid by the 15th day from the metered date, a 1.5% late payment charge will be applied to an unpaid balance of $20.00 or more.

Basic telephone service, as defined by D.96-10-066, Appendix B, Page 5, will not be disconnected sole ly for nonpayment of 700, 900 or 976 charges. If you have disputed charges, you may be entitled to a cred it. At no charge, residential customers can block such calls from being made from their phones. You must lodge your complaint within 60 days of receipt of the bill in dispute. To lodge a complaint, please call or write to the Business Office listed on the front of your bill. TARIFFS Tariffs, showing rates and rules for telephone service and facilities, are on file with the California Public Util ities Commission. They are available in our Business Offices for public inspection. Volcano Telephone Customers are billed one month in advance. Rental charges vary according to location and type of service, as authorized by the California Public Utilities Commission. Charges are payable to the date on which the company deems it necessary to terminate service or to the date on which the sub scriber requests that the service is to be disconnected. DISCONNECTION NOTICE Written notice of our intent to disconnect telephone service is mailed to a customer at least seven days before the scheduled disconnect date. If payment has not been made by the specified date, the service will be temporarily disconnected without further notice. There will be a service connection charge to restore the ser vice, and a deposit may also be required. The company assumes no responsibility for undelivered notices. BUSINESS HOURS Business Office is open from 8 a.m. to 5:30 p.m. Monday through Friday (except holidays) and 8 a.m. to 4:30 p.m. on Saturday. The Telephone Company does not guarantee uninter rupted working of its lines or equipment. In case ser vice is interrupted, otherwise than by negligence or willful act of the subscriber, an adjustment will, upon application by a subscriber, be made in the amount of the charges for such of the service equipment and facilities furnished and are rendered useless or inop erative. Any adjustment shall apply only to the period the interruption continues beyond 24 hours after the notice of the interruption is received by the Telephone ALLOWANCE FOR FAILURE OF SERVICE TELEPHONE RENTAL AND ACCESS LINES

Company. No other liability shall in any case attach to the Telephone Company.

BILLING AND PAYMENT FOR SERVICE Volcano Telephone’s monthly bills for telephone ser vice are issued in advance, are payable in advance, and are due upon presentation. Long distance charges for the month preceding are included on the current bill. When paying in person at the Business Office, it will save you time if you have your bill with you. When paying by a check, please enclose the payment stub with your check. If the stub has been mislaid, you can make certain that your account will be promptly credited by writing your telephone num ber on the check. Payment can be made by Auto Payment through your checking account or credit card. Call us for these sign up forms. You may also pay in the office or by phone with Visa, MasterCard, or Discover. In the office, you can also use your bank debit card. You may also pay online with Volcano e-bill payment service. Log on to http://volcanotel.billtrust.com . If you desire additional assistance or explanation re garding your bill, please call the Business Office. Note: All rules and regulations in effect at time of printing are subject to change without notice. If you get an annoying, obscene, or threatening call, hang up immediately. If the calls persist, inform your telephone company business office. Threatening calls should be reported immediately to the police. Obscene or harassing calls are prohibited by federal and state laws. A person who makes or permits such calls to be made over a telephone under their control may be fined or imprisoned, or both. Federal Com munications Act, Section 223, California Penal Code Section 653m. CALIFORNIA LIFELINE PROGRAM California Lifeline Telephone Program is available to all Volcano Telephone Company residential custom ers who meet certain eligibility rules established by the California Public Utilities Commission. Native American residential customers who reside on federally-recognized tribal lands may be eligible to receive additional federal Lifeline Support in order to reduce the price for basic local telephone service. For more information, please call the Business Office at 209-296-7502 . ANNOYING, OBSCENE AND THREATENING CALLS

QUESTIONS ABOUT YOUR BILL If you have questions about your bill, please call us at the number shown on your bill. If you have a com plaint you cannot resolve with us, write the Califor nia Public Utilities Commission at Consumer Affairs Branch, 505 Van Ness Ave., Room 2003, San Fran cisco, CA 94102 – or at www.cpuc.ca.gov , or call 800-649-7570/800-755-2929 . If your complaint concerns interstate or internation al calling, write the Federal Communications Com mission at Consumer Complaints, 445 12th St SW, Washington, DC 20554 or at fccinfo@fcc.gov , or call 888-225-5322 or TTY 888-835-5322 . Note: The California Public Utilities Commission han dles complaints of both interstate and intrastate un authorized carrier charges (“slamming”). The Califor nia Public Utilities Commission consumer protection rules are available online at www.cpuc.ca.gov .

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GENERAL INFORMATION

Volcano Business Operations, Rules, & Regulations

INFORMATION ABOUT YOUR TELEPHONE SERVICE Basic Service Offerings Single Party Residential Service West Point Exchange Pine Grove and Volcano Exchanges

FEDERAL COMMUNICATIONS COMMISSION (FCC) Common Carrier Bureau, Consumer Complaints Mail Stop Code 1600A2 2025 M St NW Washington, DC 20554 800, 888, 877, 866, 855, 844, 833 AND 900 TELEPHONE NUMBERS YOUR NUMBER MAY BE DISCLOSED. When you call an 800, 888, 877, 866, 855, 844, 833, or 900 num ber, your number may be disclosed to the party you are calling and could be recorded in a database sold to telemarketers. The California Public Utilities Com mission wants customers to know that some com panies using 800 numbers are now using Automatic Number Identification (ANI), which is approved by the FCC. When you dial their number, ANI equipment can automatically add your phone number to their cus tomer database – and companies are not required to tell you if they have ANI. Companies with ANI can then use your phone number to get your address, in come level, items purchased, and other similar infor mation from other marketing databases. Or they can sell your number to telemarketers, who can then pitch their products and services to you. Never assume that an 800 number is a free call. If the number uses ANI, you may reach a recording advising that you will be called back collect. Or you may be told to call a 900 number. In either case, the call will be billed to you. If a person answers an 800 number, you can advise them that you do not want your num ber, name, or address kept in the company records. You may want to make it clear that you do not want this information rented or sold to other companies. You may also advise them that you do not want the company to solicit future business from you. To com plain about a company using ANI, write to: OFFICE OF THE ATTORNEY GENERAL Public Inquiry Unit PO Box 944255 Sacramento, CA 94244-5225 Or Call 800-952-5225 You may also contact the: FEDERAL COMMUNICATIONS COMMISSION 1919 M St NW Washington, DC 20522 If you suspect that your name is on a direct marketing list and want it removed, write to: TELEPHONE PREFERENCE SERVICE c/o Direct Marketing Association PO Box 9008 Farmingdale, NY 11735

or items that the customer did not order. These types of charges are often unrelated to actual telephone usage. Slamming is defined as changing a consumer’s long distance carrier without the customer’s knowledge or consent. Volcano Telephone Company is required to process orders to change long distance carriers for other telecommunications providers. If your long distance provider is changed, you will see a note regarding the bill change and a change fee of $5.25 on your bill. In most cases, you will begin to get a separate bill from your new long distance company. If you did not authorize the change, you may have been slammed. If you have been slammed, you should: • Call the company that slammed your service and advise them that you will not pay any charges in curred. • Contact us and explain that you did not authorize the change, and request to be changed back to your preferred long distance provider at no charge. • Contact your preferred long distance company and ask to be switched back. • You can confirm who your long distance carrier is by dialing toll-free 700-555-4141 from the tele phone you believe was slammed.

$27.50 $27.50 $27.50 $27.50 $38.95 $38.95 $38.95 $38.95

Pioneer Exchange Kirkwood Exchange

Single Party Business Service West Point Exchange Pine Grove and Volcano Exchanges

Pioneer Exchange Kirkwood Exchange

Single Party Universal Lifeline Service* The information below summarizes the rate changes mandated by D.23-02-008. Service Current Rate 2023 Rate 1 Party Residential*** $24.00 $27.50*** 1 Party Business*** $34.00 $38.95*** 1 Party Lifeline**** $24.00 $27.50 1 Party Enhanced ULTS $24.00 $27.50 Single Party Federal Enhanced Lifeline** And Link-Up Service All Exchanges $0.00 *California Service is a State & Federally funded pro gram which provides discounted service to all Resi dential customers who meet the eligibility rules estab lished by the California Public Utilities Commission. **Effective October 1, 2000, Federal Enhanced Lifeline and Expanded Link Up program benefits and qualifi cation standards apply to all RESIDENTIAL customers residing on reservation lands described in the Code Of Federal Regulations at Section 25 C.F.R./20.1(v). Discounted rates and free Toll Blocking are made available to all RESIDENTIAL customers who qualify for Universal Lifeline Service and Federal Enhanced Lifeline and Link Up Service. The Single Party Resi dential and Business Rates above do not include the FCC End user Fee or the Federal Universal Service Charge. Other taxes, surcharges, and fees may apply. ***Will now include Call Waiting, Call Forwarding (Vari able, Busy, Busy-Extended and Delayed), and Econ omy Voice Mailbox. **** This rate will be reduced based on federal and state LifeLine support. Volcano anticipates that the LifeLine rate for March 2023 will range from $6.85 to $8.85 after federal and state support credits are applied. SLAMMING AND CRAMMING Cramming is the illegal practice of adding miscella neous charges to a customer’s phone bill for services

Be very wary filling out sweepstakes and contest en tries. Be sure to read the fine print. Many times this is all that is needed to sign you up for new services or to switch your long distance company. To report cramming or slamming, contact one of the following agencies: CALIFORNIA PUBLIC UTILITIES COMMISSION STATE OFFICE BUILDING 505 Van Ness Ave San Francisco, CA 94102 THE CALIFORNIA ATTORNEY GENERAL’S OFFICE

300 S Spring St, Ste 500 Los Angeles, CA 90013

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GLAD YOU ASKED

Answers To Your Direct Questions

WHAT IF I NEED INFORMATION? Volcano Telephone: Within the 209 Area, Dial the Number 411. Outside the 209 Area, Dial 1, then the Area Code for the City you want then 555-1212, or dial “00” for your long distance company. (There is a charge for this service.) WHAT IF I REACH A WRONG NUMBER? Volcano Subscribers, Dial “00” right away and tell the Operator what happened. They will make sure that you are not charged for the call.

WHAT IF I GET A POOR CONNECTION OR AM CUT OFF?

Dial “00” immediately and tell them. They’ll see that you get a good connection, and that you are charged only for the time you’ve been able to talk and hear satisfactorily.

NOTICE CONCERNING MONITORING For training and quality control purposes, a sampling of telephone calls (one percent or less of Operator-Assisted or Directory Assis tance calls) between telephone company employees and custom ers are monitored, without notice to the customer or the employ ee, by supervisory or management personnel. No recording of the call is made. Calls Between Customers Are Not Monitored For This Purpose , or for any purpose without the use of an automat ic tone warning, except when required by law enforcement and national defense agencies, pursuant to law and under legal safe guards. If you have any questions concerning monitoring, please contact your Service Representative.

STATEMENT OF NONDISCRIMINATION “The Volcano Telephone Company has filed with the Federal Government a Compliance Assurance in which they assure the Rural Utilities Service that they will comply fully with all requirements of Title VI of the Civil Rights Act of 1964 and the Rules and Regulations of the Department of Agriculture issued thereunder, to the end that no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination in the conduct of their program and the operation of their facilities. Under this Assurance, these organizations are committed not to discriminate against any person on the ground of race, color, or national origin in their policies and practices relating to applications for service or any other policies and practices relating to treatment of ben eficiaries and participants including rates, conditions and extensions of service, use of any of their facilities, attendance at and participation in any meetings of beneficiaries and participants or the exercise of any rights of such beneficiaries and participants in the conduct of the operations of this organization.” Any person who believes themselves, or any specific class of individuals, to be subjected by these organi zations to discrimination prohibited by Title VI of the Act and the Rules and Regulations issued thereunder may, by himself or a representative, file with the Secretary of Agriculture, Washington, DC 20250, or the Rural Utilities Service, Washington, DC 20250, or this organization, or all, a written complaint. Such complaint must be filed not later than 180 days after the alleged discrimination, or by such later date to which the Secretary of Agriculture or the Rural Utilities Service extends the time for filing. Identity of complainants will be kept confidential except to the extent necessary to carry out the purposes of the Rules and Regulations.

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REPAIRING YOUR WIRES

With Maintenance Inside Your Home

Effective November 1, 1990, the California Public Utilities Commission ordered that repair of simple Inside Wiring Maintenance would be regulated. The Customer still has four options: 1. Do the work themselves. 2. Hire Volcano Telephone to perform the repairs. 3. Purchase Maintenance Plan from Volcano Telephone. 4. Hire someone else to do the work. The customer will be responsible for any interruption of service caused by faulty inside wire. Volcano Telephone will offer Maintenance under the following options.

Option 1 – Maintenance Program (Applicable to single-line services only)

Maintenance Service Agreement – For a small monthly fee (billed on your telephone bill) we will maintain your existing wiring, protecting you from any unexpected repair bills. Maintenance Service Agreement rates are as follows (Rates do not cover charges for installation, obvious neglect, willful misuse, or reinstallation of inside wire where the wiring was destroyed by fire, major flood, or similar catastrophes.):

Maintenance Plan Each Line – Monthly residence and business* ...............................................................................................................................................................................................$2.00

Option 2 – Maintenance By One Time Labor Charges Work performed Monday through Friday, between 8:00 a.m. and 5:00 p.m. except holidays.

1. First 15 minutes or fraction thereof ..........................................................................................................................................................................................................$35.00 2. Each additional quarter hour or fraction thereof ......................................................................................................................................................................................$15.00 Work performed Monday through Friday at hours other than above and all day Saturday except holidays. 1. First 15 minutes or fraction thereof ...........................................................................................................................................................................................................$40.00 2. Each additional quarter hour or fraction thereof .......................................................................................................................................................................................$15.00 Work performed on Sundays and holidays observed. 1. First 15 minutes or fraction thereof ...........................................................................................................................................................................................................$45.00 2. Each additional quarter hour or fraction thereof .......................................................................................................................................................................................$15.00 Billable time starts upon arrival at premise. Customers with complex wire are not eligible for the plan. Complex wire is inside wiring that connects components to each other or to common equipment such as a key system or PBX. New Decision by CPUC Sept 2, 1992. (D). 92-09-024 “You should be aware that, under state law, residential landlords, and not tenants, are responsible for repairs and maintenance of residential inside telephone wire.”

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