Alexandria2025

SERVICE & BILLING

Establishing Or Transferring Phone Service To establish or transfer residential or business phone service, please call 615-529-2955 . To enable us to process your order to establish phone service, we will need to know your complete address, and how you want to be listed in the directory. We also need to know about previous telephone service in your name, and other credit information. We will ask for identification, and a number where you can be reached either at work or through a friend or relative until your service is established. Your signature may be required on necessary documents. Installation Rates Installation rates will vary with the needs of your service. There are many steps involved in installing your phone service, but not every customer needs each step. The amount of work needed to install phone service for you will depend on the type of facilities and service you want. Deposit Policy Customers may be asked to pay a deposit to establish service. The amount of your deposit is determined when you apply for service. You Will Be Billed For Changes In Your Service Most changes require a service charge. The amount you are charged depends on the type of change requested. Consult your sales repre sentative for different services. Your Telephone Bill How You Are Billed Charges for local service and equipment are billed one month in ad vance. Long distance calls and repair charges are billed after they have been incurred.

How, When, & Where To Pay Your Bill There are 5 ways you can pay your DTC bill: • Pay by Phone - Call our local office at 615-529-2955 , and one of our friendly representatives will assist you with your payment. • Pay in Person or Drop Box - Feel free to stop by any of our four local offices to pay your bill. For your convenience, you can leave your payment in any of our local office secure drop boxes. • Pay Online - With our customer portal at www.DTCcom.net , you can view your billing statement, pay with your credit card or bank account, set up recurring payments, report a problem with your ser vice, update your account information and more! • Autopay - When you are enrolled in our autopay option, we will automatically debit your bank account or credit card each month. As an added bonus, receive $10.00 off your next billing statement when you sign up for autopay! • Pay by Mail - To pay your bill by mail, mail your payment via check with your remittance stub to PO Box 247, Alexandria, TN 37012. You can save time if you use your payment portion of your bill when paying in person. There is a charge for each returned check. Error On Your Bill You should always review your bill carefully. If you have a charge you’re not sure of or a question on your bill, call your local representa tive. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated. Objections must be received by the Cooperative within thirty (30) days after the bill is rendered. Paying The Bill On Time So Your Service Will Not Be Disconnected If your payments are not received by the due dates, or you do not meet your mutually agreed upon payment arrangements, your tele phone service may be disconnected. How To Get Your Service Restored All past due charges must be paid before your service can be recon nected, and you will be charged a restoration fee. You may be asked to pay a deposit.

13

DTCcom.net