Alexandria2025

CUSTOMER ASSISTANCE PROGRAMS

Lifeline Assistance Program Lifeline Service is a federal program for low income households and qualified residential recipients. Lifeline Assistance is available to cus tomers who have an annual household income at or below 135% of the Federal Poverty Guidelines for a household of its size OR who participate in any of the following low-income assistance programs: • Medicaid • Supplemental Nutrition Assistance Program (SNAP) • Supplemental Security Income (SSI) Lifeline Service includes a monthly discount for basic phone or broad band charges. Only one discount is available per household. Lifeline is non-transferable. Additional information on Lifeline Assistance is available at www.DTCcom.net or by calling your local office at 615 529-2955 . 988 Suicide Prevention Lifeline The FCC adopted rules to establish 988 as the three-digit, nationwide phone number to connect directly to the 988 Suicide and Crisis Life line. By calling or texting 988, you’ll connect with mental health pro fessionals with the 988 Suicide and Crisis Lifeline, formerly known as the National Suicide Prevention Lifeline. Veterans can press “1” after dialing 988 to connect directly to the Veterans Crisis Lifeline which serves our nation’s Veterans, service members, National Guard and Reserve members, and those who support them. For texts, Veterans should continue to text the Veterans Crisis Lifeline short code: 838255. Toll Limitation Service (TLS) Toll Limitation Service (TLS) support allows eligible consumers who wish to avoid incurring large long distance fees to choose toll blocking or toll control at tariffed rates. Special Rates For Persons With Qualifying Disabilities Residential subscribers whose impairment (limited to total blindness or loss of both hands) renders them unable to complete a call on a rotary dial phone may receive touch-tone service without recurring monthly charges. • Federal Public Housing Assistance (FPHA) • Veterans and Survivors Pension Benefit

In addition, those who qualify may also be exempt from directory as sistance charges. Contact our office at 615-529-2955 for details. Telecommunications Devices Access Program (TDAP) This program, implemented by the Tennessee Regulatory Authority, will distribute appropriate telecommunications devices so that per sons who are deaf, deaf and blind, severely hard of hearing, severely hard of hearing and vision-impaired or severely speech-impaired may effectively use basic telephone service. Devices are issued on a first-come, first-served basis, without charge. However, there are certain qualifiers that may enable individuals to receive devices on a priority basis. Information on distribution, eligi bility requirements and qualifiers and an application may be found on the TRA website at www.tn.gov/tpuc/telecommunications devices-access-programs-tdap.html or by calling TRA at 1-800 342-8359 (V) or 1-888-276-0677 .

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DTCcom.net