Alexandria2025

CUSTOMER INFORMATION

2. When running wire through the wall to the outside, leave several feet of slack, protect and allow for growth by stubbing a conduit of sufficient size through exterior wall. Seal conduit with putty. Try to leave loose in case another wire needs to be run. Below are recommendations for various types of installations: Standard Installation 1. CAT-5E or greater wiring, one wire from the NID to each jack. Internet Installation 1. CAT-5E or greater wiring from the NID to the Internet modem. 2. CAT-5E or greater Ethernet should be used from the ONT to the computer or router. 3. Electrical connection is standard 2-wire plug with ground. 4. An Internet filter must be installed on every wire used for a phone. (This can also sometimes be done at the NID, depending on the installation.) IPTV Installation 1. Wiring is generally the same as for the Internet connection. 2. Use CAT-5E or greater Ethernet from the Internet ONT to each STB. 3. Use appropriate cable from STB to connected device (TV, DVD, etc.) . 4. Other options may also be available for unique installation issues (i.e. wireless, etc.) . Contact DTC for more information. DEFINITIONS STB - Set-Top Box - the digital TV channel selector device.

Procedure For Checking Telephone Line To Determine If Trouble Is Inside Please disconnect any cordless phones, answering machines, computers, or alarms systems since these types of instruments can cause outages of service. Keep one instrument connected to test for working service. 1. Make sure your phone is connected to power (if it’s needed). 2. There should already be an existing cable that came with the phone to connect it to the ONT. Ensure one end of this cable is connected to your phone and the other end is connected to the L1 PHONE port on the ONT.

The final setup should look like this:

3. You should have dial tone and be able to make and receive calls if the trouble is inside the home. If this is the case, you may isolate the trouble to a particular station wire or jack inside by using the following procedure: a. Reconnect everything as it was before you started testing to de termine if the trouble was inside or outside. b. If you have more than one station wire connected to the line, disconnect one station wire and check the others inside for dial tone. Continue this process until the defective station wire, jack or instrument has been identified. If the trouble is outside, notify DTC repair service to have a technician come and repair your line. Charges will apply for service calls when the problem is in customer equipment or customer owned station wiring.

New Construction Not Sure About Wiring Needs?

TV entertainment, Internet, email, gaming & future services require a ro bust networking infrastructure to support them. Allow DTC to assist with your new home or business wiring construction. Contact us for a quote on professional & complete network installation. DTC will pull indoor fiber at no charge before drywall is hung; simply call us at 615-529-2955 . Contractors Contact us at 615-529-2955 for complete network installation instruc tions & advice.

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