Alexandria2023

CUSTOMER ASSISTANCE PROGRAMS

Lifeline Assistance Program Lifeline Service is a federal program for low income households and qualified residential recipients. Lifeline Assistance is available to cus tomers who have an annual household income at or below 135% of the Federal Poverty Guidelines for a household of its size OR who participate in any of the following low-income assistance programs: • Medicaid • Supplemental Nutrition Assistance Program (SNAP) • Supplemental Security Income (SSI) Lifeline Service includes a monthly discount for basic phone or broad band charges. Only one discount is available per household. Lifeline is non-transferable. Additional information on Lifeline Assistance is available at www.DTCcom.net or by calling your local office at 615 529-2955. Carthage Area customers call 615-588-1277. Affordable Connectivity Program The Affordable Connectivity Program is a federal government bene fit program operated by the FCC that helps ensure that households can afford the broadband they need for work, school, healthcare and more. The benefit provides a discount toward internet service for eligi ble households. The Affordable Connectivity Program is non-transfer rable and limited to one monthly service discount per household. If the program ends, or when a household is no longer eligible, subscribers will be subject to DTC’s standard internet rates and terms. A household is eligible for the Affordable Connectivity Program if a member of the household meets at least one of the criteria below: • Has an income that is at or below 200% of the federal poverty guidelines; • Participates in certain assistance programs, such as SNAP, Medic aid, Federal Public Housing Assistance, SSI, WIC, or Lifeline; • Participates in the National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligi bility Provision; • Received a Federal Pell Grant during the current award year; • Meets the eligibility criteria for a participating provider’s existing low-income internet program. • Federal Public Housing Assistance (FPHA) • Veterans and Survivors Pension Benefit

Eligible households must both apply for the program and contact a participating provider to select a service plan. Additional information on Affordable Connectivity Program is available at: www.fcc.gov/acp . 988 Suicide Prevention Lifeline The FCC adopted rules to establish 988 as the three-digit, nationwide phone number to connect directly to the 988 Suicide and Crisis Life line. By calling or texting 988, you’ll connect with mental health pro fessionals with the 988 Suicide and Crisis Lifeline, formerly known as the National Suicide Prevention Lifeline. Veterans can press “1” after dialing 988 to connect directly to the Veterans Crisis Lifeline which serves our nation’s Veterans, service members, National Guard and Reserve members, and those who support them. For texts, Veterans should continue to text the Veterans Crisis Lifeline short code: 838255. Toll Limitation Service (TLS) Toll Limitation Service (TLS) support allows eligible consumers who wish to avoid incurring large long distance fees to choose toll blocking or toll control at tariffed rates.

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DTCcom.net