Alexandria2023

CUSTOMER INFORMATION

Prosecuting Fraudulent Callers It is illegal for another person to charge long distance calls to your number or calling card without your permission. People using unau thorized calling cards or phone numbers to avoid charges are subject to prosecution and may be imprisoned, fined, or both. Calling Number Delivery FCC Regulations FCC Rules require the telephone companies to transmit the calling party’s telephone number to the called party on all interstate calls and to allow the customer to choose not to send this information on a call by call basis. If you do not wish to have your telephone number revealed to the individual you are calling, you must first dial *67 from a touch tone telephone or 1167 from a rotary telephone before placing your call.

Wiring Requirements for New Service General Recommendations 1. Use CAT-5E or greater wire. Use the first pair (blue white ) when connecting phone lines. a. Avoid wrapping wire around any pipes and wires. b. Wires should be run above electric wires and water pipes.

c. Don’t splice into any other wire. d. Run wires from planned ONT location to jack location. e. Don’t staple wires when they are run on the inside of a wall. f. Never bury unapproved wire or let wire lay on the ground. g. Contractors may want to use an accessible junction point (4 or more wires) . h. Avoid putting station wires and/or jacks in damp places.

i. It is required during new building construction, buried service being desired, that a conduit be placed in the ground. This conduit should be schedule 40 PVC and use 90 degree sweep L’s (not to exceed three) . A pull string should be placed in the conduit prior to DTC personnel arriving for installation. The conduit should be placed in a trench 2 ft. deep. The following conduit sizes are recommended: Residential........................................................................... 1 inch min. Business .............................................................................. 1 inch min.

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