Alexandria, TN-2020

CUSTOMER INFORMATION

Recognizing Telephone Company Employees Employees are normally dressed in a DTC uniformor have a name badge. Company service vehicles display DTC logos. You are encouraged to call our office at 615-529-2955 or Carthage Area at 615-588-1277 any time you have concerns about our employees or vehicles. Directory Information Looking for more business? Advertise in the telephone company’s Yel- low Pages. Call your local service office for information. Additional local directories may be obtained at your service office at a minimal charge. Directory Listings Your name will automatically be added to our White Pages when you have a phone installed unless you ask for an Unlisted Number. For a small monthly charge, you can add other phone numbers if you wish: • Additional Residence Listings for other names in your household. • Cellular Number Listings can be added along with your DTC res- idential listing. • Additional Business Listings can put your name as well as your business' name in the White Pages. • Alternate Call Listings give another phone number for after-hours calls or if there is no one to answer at the first phone number. Every effort is made to make the directory as accurate as possible. If an error occurs, please advise the service office so the listings can be corrected in future directories. Number Changes The telephone company reserves the right to and may, at its discre- tion, change the customer’s telephone number. Rates & Policies Copies of our rules and regulations and schedules of rates are avail- able at our corporate office and are open to public inspection. Use Of Residence Telephones For Business Purposes Residence telephones are installed with the understanding that they will be used for normal social or domestic purposes. A residence tele- phone will be changed to business service if used primarily or sub- stantially for business purposes, or if the residence telephone number is advertised in connection with the sale of products or services.

Handling Unwanted Phone Calls If you’re bothered by harassing or anonymous phone calls, try these techniques to discourage them: Always hang up immediately at the first obscene word or if the person on the other end of the line doesn’t respond after you’ve said “hello” twice. Don’t talk to the caller. This is what he or she wants you to do. Don’t give out any information or let the caller know if you’re alone. Teach your children to say, “Mom or Dad can’t come to the phone. May I take a message?” If the problem occurs continuously over an extended period, you should report it to your local law enforcement agency. Keep a record of the days and times of the calls, and note the caller’s sex, voice, accent, and comments. This information could assist the police. It is a crime to make harassing, obscene, or anonymous phone calls under both federal and state laws. (Refer to page 27 for information on Call Tracing. Reference page 38 for information on State and Federal Do-Not-Call Programs.) Prosecuting Fraudulent Callers It is illegal for another person to charge long distance calls to your number or calling card without your permission. People using unau- thorized calling cards or phone numbers to avoid charges are subject to prosecution and may be imprisoned, fined, or both. Calling Number Delivery FCC Regulations FCC Rules require the telephone companies to transmit the calling party’s telephone number to the called party on all interstate calls and to allow the customer to choose not to send this information on a call by call basis. If you do not wish to have your telephone number revealed to the individual you are calling, you must first dial *67 from a touch tone telephone or 1167 from a rotary telephone before placing your call.

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