Alexandria, TN-2020

CONSUMER RIGHTS

OPT-OUT NOTIFICATION INFORMATION Sometimes we would like to make you aware of additional products or services available from us outside the existing business relationship. However, per the FCC new rules on CPNI, you have the option of being ex- cluded from such targeted mar- keting services by signing an opt-out notification. Opting out prohibits us from informing you of the products and services outside of your existing scope of service with us based upon the use of your CPNI.

PERMITTED USE OF CPNI BY DTC WITHOUT YOUR PERMISSION CPNI can be used by DTC for certain purposes without your permis- sion. DTC may use CPNI to offer you new or enhanced services that are related to the services to which you currently subscribe. DTC may also use CPNI to respond to your inquiry regarding services you cur- rently use or related services DTC offers. In addition, DTC may use CPNI in connection with repair and maintenance services, billing and collection, to protect DTC property and to prevent fraud. PROHIBITED USE OF CPNI UNLESS AUTHORIZED BY YOU Unless you specifically authorize its release in writing, DTC will not re- lease or share CPNI with any outside entities for marketing purposes. You have the right to instruct DTC to disclose CPNI to unaffiliated third parties upon submission of a written request. Any approval or denial for the use of CPNI outside of the service to which you subscribe to from DTC is valid until you affirmatively revoke or limit such approval or denial. A denial of your approval will not affect the provision of any services to which you subscribe. HOW IS YOUR PRIVACY PROTECTED To comply with additional FCC regulations (effective December 8, 2007) which further protect customer privacy, DTC is allowed to dis- cuss account information ONLY with the account owner(s). We must be able to authenticate that person(s) by asking for an assigned pass- word and/or by asking a specific security question(s) to which you have previously provided us the answer. You may also designate an authorized user that you request be given access to your account information (i.e., spouse, adult child, etc.). That authorized user must also have the password and the answer to the security question to access your account.

Unless you provide us with notice that you wish to opt-out, we will as- sume that you give our Company the right to utilize your CPNI for internal marketing campaigns. Please be advised that if you do not opt-out, your consent will remain valid until we receive your notice withdrawing it. If you wish to withdraw your consent at any time, you may do so by calling us at 615-529-2955 or 615-588-1277 (Carthage Area) or by sending an email to dtccpni@dtccom.net . Furthermore, note that opting out will not affect the status of the services you currently have with our Company. In addition, we can disclose your CPNI to comply with any laws, court order, or subpoena or to provide services to you pursuant to your Cus- tomer Agreement. State and Federal Do-Not-Call Programs

Should you lose or forget an established pass- word, we are required to identify you or an au- thorized user by your answer to a specific se- curity question. Should you request account information without the password, we are al- lowed to respond in one of three ways: 1) mail a copy of your bill to your billing address; 2) call you with the information at the tele- phone number of record; or 3) provide the valid information to you in person at one of our customer service/retail centers after

The State of Tennessee established its Do Not Call program in 1999 under the direction of the Tennessee Regulatory Authority (TRA). In 2003 the Federal Trade Commission (FTC) established a national Do Not Call Registry. Both programs were created to assist res- idential consumers in eliminating unnec- essary and unwanted telemarketing calls.

you have presented a valid photo ID. When choosing your password, you cannot use the same number as your account number or any other number that could easily identify you, such as your social security

Signing up is easy. For Tennessee Do Not Call information and to regis- ter, call 1-877-TRA-7030 or register online at http://www.tn.gov/tpuc/ tennessee-do-not-call-program.html . Your number will be in effect 60 days from the end of the month in which you registered. Tennessee has also established a Do Not Fax program. Information can be found on the TRA website at http://tn.gov/tpuc/tra-do-not- fax-program . It is not necessary to register for this program. For the National Do Not Call Registry, call toll free 1-888-382-1222 (TTY 1-866-290-4236 ), or register online at www.donotcall.gov The DTC home page at www.DTCcom.net contains links to both the state and federal web sites for these programs.

number. You are also not al- lowed to use information such as a mother’s maiden name or other pertinent information that would be readily known to others.

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