Alexandria, TN-2020

CUSTOMER INFORMATION

Wiring Requirements for New Service General Recommendations 1. Use CAT-5 wire. Use the first pair (blue/white ) when connecting phone lines. a. Avoid wrapping wire around any pipes and wires. b. Wires should be run above electric wires and water pipes. c. Don’t splice into any other wire. d. Run wires from protector to jack location. e. Don’t staple wires when they are run on the inside of a wall. f. Never bury unapproved wire or let wire lay on the ground. g. Contractors may want to use an accessible junction point (4 or more wires) . h. Avoid putting station wires and/or jacks in damp places. i. It is required during new building construction, buried service being desired, that a conduit be placed in the ground. This conduit should be schedule 40 PVC and use 90 degree sweep L’s (not to exceed three) . A pull string should be placed in the conduit prior to DTC personnel arriving for installation. The conduit should be placed in a trench 2 ft. deep. The following conduit sizes are recommended: Residential........................................................................... 2 inch min. Business.............................................................................. 2 inch min. 2. When running wire through the wall to the outside, leave several feet of slack, protect and allow for growth by stubbing a conduit of sufficient size through exterior wall. Seal conduit with putty. Try to leave loose in case another wire needs to be run. Below are recommendations for various types of installations: Standard Installation 1. CAT-5 wiring, one wire from the NID to each jack. Internet Installation 1. CAT-5 wiring from the NID to the Internet modem. 2. CAT-5 Ethernet should be used from the modem to the computer or router. 3. Electrical connection is standard 2-wire plug with ground. 4. An Internet filter must be installed on every wire used for a phone. (This can also sometimes be done at the NID, depending on the installation.) IPTV Installation 1. Wiring is generally the same as for the Internet connection. 2. Use CAT-5 Ethernet from the Internet modem to each STB. 3. Use appropriate cable from STB to connected device (TV, DVD, etc.) . 4. Other options may also be available for unique installation issues (i.e. wireless, etc.) . Contact DTC for more information. For further information and sample wiring diagrams, please go to our website at www.DTCcom.net or visit any DTC Customer Care Center. DEFINITIONS NID - Network Interface Device - the box outside the house where the telco line connects to the inside wiring. STB - Set-Top Box - the digital TV channel selector device.

New Construction Not Sure About Wiring Needs?

TV entertainment, Internet, email, gaming & future services require a robust networking infrastructure to support them. Allow DTC to assist with your new home or business wiring construction. Contact us for a quote on professional & complete network installation. Contractors Contact us for complete network installation instructions & advice. Procedure For Checking Telephone Line To Determine If Trouble Is Inside Before going outside, please disconnect any cordless phones, an- swering machines, computer modems, or alarms systems since these type instruments can cause outages of service. Keep one instrument connected to test for working service. 1. When going outside to test, acquire a desk phone that has a mod- ular line cord and you are sure is in proper working condition. 2. Go to the network interface (should be located where the line attaches to the building and the inside wiring is connected to the outside line) , open the outside cover and look for a modular jack in the upper left-hand corner. This disconnects everything inside the building from the outside. Insert the plug from the telephone instrument with which you are testing. You should have dial tone and be able to make and receive calls if the trouble is inside the building. If this is the case, you may isolate the trouble to a particular station wire or jack inside by using the following procedure. a. Reconnect everything at the interface as it was before you started testing to determine if the trouble was inside or outside. b. If you have more than one station wire connected to the line, disconnect one station wire and check the others inside for dial tone. Continue this process until the defective station wire, jack or instrument has been identified. If the trouble is outside, notify DTC repair service to have a technician come and repair your line. Charges will apply for service calls when problem is in customer equipment or customer owned station wiring. Typical Network Interface Device Example: Your style may vary.

RED YELLOW BLACK GREEN

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